Airtel App User Reviews

What users say

Top reviews

Lockup

I got it to vote for lockup i keep putting my number it won’t work is really low quality 😑

Beggars

They need recharge for even OTP

Useless app

Am unable to find the tracking request

Why my SMS service has been suspended since .

Why my SMS service has been suspended since yesterday, I reached Scotland and it’s on on my second mobile no. I don’t understand what’s the reason behind this.

Worst banking service ever

After multiple complaints. Visited pay points still problem is there unable to use debit card because on app it always says temporary unavailable. Unable to set pin . And they are not solving my problem worst banking experience

Airtel Customer service

What kind of useless customer service do you have I’ve been trying to call different numbers, going to store location just to raise ticket or get someone to atleast look at the issue with the wifi and internet all the employee response is ‘we don’t know, or we cannot help you!’ I’ve been without internet for a week. Specifically on outskirts of Chennai near Thiruvallur/ Thirumaizhisai. I ask you to help the customers! Not make us suffer.
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Network

Network aunda ni fuddi sim airtel bhen di lan airtel walya di bondu sara khandaan fuddi dya daaa

Chatbot is completely broken

The chatbot doesn’t create service requests and also prevents from creating new ones. I’m unable to get any help from abroad, completely useless app. Also they overcharged me for nothing and now there’s no way for me to call them without spending 700 more, thanks to the broken chatbot (not sure why they’re using old tech when genai is literally everywhere)
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Price change

Yearly package are increasing 20% every year from last 3 yrs for NRI recharge

It’s to much, how you are doing

Here its hike will get only 2% and inflation in india 6%.

Airtel, thanks

Airtel, thanks

Scam

Airtel is such fraud I recharge 349 plan for my 5g and it only works outside my house and not working inside my house even if 5g shows it gives me such a headache and frustration whatever other brand do not have this kind of fraud such a turn off this brand
I have lost my money whatever i don’t trust anything from this cheap
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Upi options

Don’t force people to use Airtel Upi only. The feature was previously there where you can just type Upi I’d and pay. Now that option is gone. I’m still not going to register on Airtel Upi.

Poor service

10 days close my Wi-Fi, but Engineer is not coming

Entitled people

These days they are entitled, rude and disrespectful. Even grievance is not taken seriously. Switch to another carrier

Useless app, I can’t even sign up or sign in Mtn is better

Useless app, I can’t even sign up or sign in Mtn is better

Worse service

After written many mail I am failed to recharge IR Package. Such a worst people and even worse service. BIG SHAME ON AIRTEL.

Worst app ever

This is the worst app ever I have used, once you enter the app you will get lost in ads and promotions. You will not find what you are looking for, every touch will take you to some ad or to sell a loan or something.
I had headache after using this app.

I got cheated

I ordered WiFi through the app. They came to my apartment, took my information and payment, but never returned to install it. I tried calling multiple times but kept getting disconnected with no help. I also paid for “unlimited” data, which wasn’t actually unlimited—they cut off my internet and won’t let me purchase more.
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Froud

Meri jankari ke bina hi mere account se pese kat liye kai bar bhenchodo ne or inke customer care se bat krne ka option bhi nahi he chutiya sale madrchod

Wi-Fi installation service

Initially I was of the view that Airtel is the best connection out there but only when I got it for myself, I realised that it was not working as expected. The engineers would never come at the appointed time. When I call at the number provided, the engineer would say that I am not the one assigned for your case and someone else will visit. And that someone else will not visit for a week or two. When we try to get the connection removed, someone from retention team calls and gives offers to retain the customer. But all that is of no use because your foundational issue is never resolved, l.e a proper Internet connection. Sometimes an automatic ticket gets created in the account when there is a common issue going on around and it keeps sitting in the queue for many days and doesn't allow to create a new request which in turn leads to not using the internet for many many days. Then the tickets gets closed without a resolution after several days and then we need to create a new request. It's a vicious and never ending cycle. I have hardly used Airtel internet this year but duly paid all my bills in timely manner. And retention team just gives an offer of some Rs 400 off which doesn't justify no connection for half of the year. My only request to Airtel is that please live up to your promises and brand name. Even the local Broadbrand services with no branding at all is giving better service then why would someone go for a brand name. Customers only need a good connectivity and consistent service.
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Response from developer

We’re really sorry your experience hasn’t met expectations. This is not the service we aim to provide, and we understand your concern. Your feedback is important, and we’d like to get this addressed on priority. Please share your registered number and details at airtelcares@airtel.com with “Thanks App Review” in the subject line for prompt assistance. Regards, Team Airtel!