Airtel App User Reviews

Customer Experience

Positive experience27.2% of reviews
Neutral5.2% of reviews
Negative experience67.6% of reviews

~ Based on 865 written reviews from the US App Store.

What users say

Is Airtel App Safe?

Airtel App: Recharge & Bank appears mostly safe based on user ratings. AppsHunter Safety Score for Airtel App is 84/100.

This assessment is based on 15,691 user ratings, with an App Store average of 4.2/5.

Safety Analysis

82.6% of ratings point to a safe experience
4.7% of ratings suggest some concerns
12.7% of ratings point to a risky experience

~ Based on 15,691 App Store ratings for Airtel App.

Is Airtel App Legit?

Airtel App: Recharge & Bank appears to be a legitimate app. AppsHunter Legitimacy Score for Airtel App is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Crashes after couple of minutes

Always crashes after few minutes and Airtel website has no features to use as an alternative

Airtel wifi servicing is so bad

My wifi is facing issues, its been 3 days now. No one has come to fix it and whenever i talk to the customer support or local providers they said they will do it, but clearly without fixing anything they said the issued has been resolved in the apps many times. We are being ignored by airtel services. So guys DO NOT GET AIRTEL WIFI or youre wifi will say resolved before they even come to fix it.
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International roaming plans sucks

Waste and expensive international plans from Airtel

Airtel app is breaking

My Airtel app is breaking on start up from last few days ; not sure what is going wrong. Even no new version is available to be downloaded in AppStore. Any one has suggestions!

Response from developer

Thanks for reaching out. We’re sorry for the trouble you’re facing. Please try reinstalling the app, and if the problem continues, email your registered number and an error video to airtelcares@airtel.com, mentioning “Airtel App Review” in the subject line. Your experience matters to us. – Team Airtel

Blocks hotspots

Overarching their actual requirement by monitoring.

Fraud app

Glti se v isse metro card mt bnana or agr recharge kroge to pese hi nhi ate card mai, fraud app hai, fir idhr se udhr dodate rehte hai😡😡😡😡😡😡🤬🤬🤬

Response from developer

We understand your experience with the Metro card recharge has not been satisfactory. We'd like to review the transaction and assist you further. Please email your registered mobile number, transaction details, and any relevant screenshots to airtelcares@airtel.com with "Airtel App Review" in the subject line. – Team Airtel

Worst

Worse network and worst services. No response at all. Worst experience after being such an active customer for so many years. Can’t even complain on this app the chatbot doesn’t help nor lets me speak to a human. And no customer call service picks up. Not even one percent of care they provide. Didn’t help with the wifi issues and left me hanging for days and even cut extra money. WORST APP AND NETWORK EVER.
I will switch to Jio or any other network but not Airtel🙏
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Response from developer

Your long association with Airtel means a lot to us, which makes it even more disappointing to know we've fallen short. Please email your registered number and issue details to airtelcares@airtel.com with "Airtel App Review" in the subject line so we can review this on priority. Thanks, Team Airtel

Lockup

I got it to vote for lockup i keep putting my number it won’t work is really low quality 😑

Beggars

They need recharge for even OTP

Useless app

Am unable to find the tracking request

Why my SMS service has been suspended since .

Why my SMS service has been suspended since yesterday, I reached Scotland and it’s on on my second mobile no. I don’t understand what’s the reason behind this.

Worst banking service ever

After multiple complaints. Visited pay points still problem is there unable to use debit card because on app it always says temporary unavailable. Unable to set pin . And they are not solving my problem worst banking experience

Airtel Customer service

What kind of useless customer service do you have I’ve been trying to call different numbers, going to store location just to raise ticket or get someone to atleast look at the issue with the wifi and internet all the employee response is ‘we don’t know, or we cannot help you!’ I’ve been without internet for a week. Specifically on outskirts of Chennai near Thiruvallur/ Thirumaizhisai. I ask you to help the customers! Not make us suffer.
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Response from developer

We’re really sorry your experience wasn’t as smooth as it should be. Your satisfaction means a lot to us. Kindly share your case details and registered number at airtelcares@airtel.com, using “Airtel App Review” as the subject line. We’ll follow up promptly. – Warm regards, Team Airtel

Network

Network aunda ni fuddi sim airtel bhen di lan airtel walya di bondu sara khandaan fuddi dya daaa

Chatbot is completely broken

The chatbot doesn’t create service requests and also prevents from creating new ones. I’m unable to get any help from abroad, completely useless app. Also they overcharged me for nothing and now there’s no way for me to call them without spending 700 more, thanks to the broken chatbot (not sure why they’re using old tech when genai is literally everywhere)
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Price change

Yearly package are increasing 20% every year from last 3 yrs for NRI recharge

It’s to much, how you are doing

Here its hike will get only 2% and inflation in india 6%.

Airtel, thanks

Airtel, thanks

Scam

Airtel is such fraud I recharge 349 plan for my 5g and it only works outside my house and not working inside my house even if 5g shows it gives me such a headache and frustration whatever other brand do not have this kind of fraud such a turn off this brand
I have lost my money whatever i don’t trust anything from this cheap
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Upi options

Don’t force people to use Airtel Upi only. The feature was previously there where you can just type Upi I’d and pay. Now that option is gone. I’m still not going to register on Airtel Upi.

Response from developer

Thank you for sharing your feedback. We understand the importance of having flexible payment options and a seamless experience within the app. We've noted your suggestion regarding UPI payments and appreciate you taking the time to share it with us. Thanks, Team Airtel!

Poor service

10 days close my Wi-Fi, but Engineer is not coming

Response from developer

Apologies for the inconvenience caused due to your Wi‑Fi being inactive for 10 days and the engineer not visiting as scheduled. Timely support is important, and we want to resolve this. Please share your registered number and query at airtelcares@airtel.com with ‘Airtel App Review’ in the subject line. Thanks, Team Airtel!