Airwallex User Reviews

Customer Experience

Positive experience23.7% of reviews
Neutral7.9% of reviews
Negative experience68.4% of reviews

~ Based on 76 written reviews from the US App Store.

Is Airwallex Safe?

Airwallex appears safe based on user ratings. AppsHunter Safety Score for Airwallex is 95/100.

This assessment is based on 473 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.2% of ratings point to a safe experience
1.1% of ratings suggest some concerns
2.7% of ratings point to a risky experience

~ Based on 473 App Store ratings for Airwallex.

Is Airwallex Legit?

Airwallex appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Airwallex is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Create transfer feature issue

The create transfer issue is pathetic . It crashed a number of times on me . I was shocked to see that one of the crashes happened after the OTP came through . What app would crash after it has progressed to generating an OTP in the process.

Disappointed and super badly

Useless Airwallex app and web app of deleting account and I not recommended

Very painful card payment process. Constantly new issues (limit, merchant declined etc).

Improve transparency of controls.

很好用

很方便

INCREDIBLE

For running our e-commerce biz globally, saving literally thousands in transaction and exchange margin fees. THANKYOU

Rabbit hole !

Once you make the mistake to open an account with these frauds …they’ll freeze your account with no explanation, plus forget about their customer service …there’s non!

Super easy

Clan. Easy to use. Wires are seamless. Creating cards, having clear wallets— excellent FX conversion rates - better than PayPal & my banks (Chase and BOA) (at least when I’ve ran multi times) just everything is so smooth. Paying my foreign contractors is brilliantly easy too. A++

Card and expense now in the same stack as Billing and AP

Saves my team a to of time

USA

Good app

Customer service

Your customer service is very bad like very very bad u guys don’t help at all

worst app

poor servcie

Too Invasive!

I wouldn’t sign up again. They ask for way more information than my regular bank does for transactions and setting up an account. Holds on deposits also have to be proven with invoices before they’ll release them. Look for a better fintech thats easier to deal with and less obtrusive!

worst app

worst service just unbearable

Bank details

Air wallex would not accept my bank repeatedly. I had to do the 2FA method instead

The best

1000% fantabulous and user friendly

Basic product with poor service

They’ve managed to misplace over 50,000 of operating capital due a feature not enabled by their banking partner. They will return it but first they must find it. A process that has involved support with a response time of over 24hrs. Money has been lost for over 10 days. They should do better. Moving to Revolut.
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Best global banking app

It’s the best Neo bank for global businesses!!

Great App

Great company amazing app easy to use!

Nice

Nice

Registration flow not working

I never got the SMS, tried twice. The flow is in a webview within the app which worsened the experience. Had to retype the registration after I tried again. Checkbox for promotional emails is checked by default which is infringing GDPR in the EU.