Airwallex User Reviews
Customer Experience
~ Based on 86 written reviews from the US App Store.
What users say
Summarized from real user reviews of Airwallex. Based on 540 reviews and a 4.8/5 average, it highlights the 24 positives and 83 negatives reviewers mention most about this Finance app.
Positive things
- 👍Easy to use
- 💰Saves money on fees
- 🚀Seamless wires
- 💳Excellent FX rates
- 💼Great for e-commerce
- 🌍Best for global business
- 📈Good for expense management
- ✨User-friendly interface
- 💯Fantabulous and user friendly
- ✅Best Neo bank for global businesses
- 🌟Great company amazing app
- 👍Nice
- ✈️Easy to submit expenses
- 💯Best for business
- 🚀Quick and easy client fund management
- ✅Cost-effective for global clients
- 👍Good app
- 🚀Excellent service
- 👍So good
- 💯Best virtual bank ever
- 💳Multiple virtual cards
- 💱Multiple currency accounts
- ✨Decent interface
- 🌍Good international transfer options
Negative things
- 💸Transaction fees
- 🔒Funds held without explanation
- 📉High minimum standards for growth
- 🐛App crashes during transfers
- 🚫Useless app
- ⚠️Card payment issues
- ❓Lack of transparency
- 😠Account freezes
- ❌No customer service
- ✉️Poor service
- 🕵️Too invasive information requests
- ⏳Long holds on deposits
- 👎Basic product with poor service
- 💸Misplaced funds
- ⏳Slow support response times
- 🚫Registration flow not working
- 📧Promotional emails checked by default
- ⏳Sign-in confirmation delays
- 🚫Denied payment system use
- ❓No disclosure on application denial
- 🚫Terrible verify system
- 🧳Too clumsy
- 💸Charged for failed transactions
- ⏳Lengthy investigation for refunds
- 💰Expensive fees
- 🚨AML alerts on transfers
- 😞Disappointing
- 📉Inefficient team
- 🚫No follow-up on issues
- 🗑️Garbage account
- ⏳Onboarding process confusing
- 📄Repeated document requests
- ⏳Delays in transfers
- ❓Payments held without explanation
- 🤖Copy-paste or unhelpful replies
- 🚫Account restricted without warning
- 🚫Serious concerns on PDPA
- 📈Increased fees dramatically
- 📉Moved small businesses to higher plans
- 📉Destroyed value proposition
- 🚫Bad onboarding flow
- ❓Ridiculous and disrespectful process
- 💸Limited FX per territory
- 🚫Nothing to offer
- 📞No customer support
- ⏳Missed deadlines due to app issues
- 🐌Slow digital bank
- ⏳Long paper work
- 🐌Too painful for startups
- 🗑️Complete garbage
- 🚫Company account cannot receive personal transfers
- ⏳Refund takes a month
- 💸Deducted fees on refunds
- 🚫Cannot find anyone to handle issues
- 📉Expenses function terrible
- 📊No ability to itemize expenses
- 👎Poorly thought out
- 🚫No after-sales support
- ❓Account suspended due to client payment failures
- 🚫No response to emails/tickets
- 💸Funds unusable or withdrawn
- 👎Over advertising
- 😠Frustrating pending transactions
- 💸Money held, worrying about cash flow
- 🐖Traditional pig banking behavior
- 🚫Unpredictable company
- 🚫Block transactions with no reason
- 😠Not friendly KYC
- ⏳Long review time for features
- 📉Flimsy finance fizzer
- 🚫No transfers in app
- 🔍No easy search for transactions
- ⏳Inexperienced little institute
- 🙈Rejection of application without reason
- 🗑️Garbage app
- ⏳Bank transfers take a day
- ⏳Payments take too long to receive/send
- 🐌FPS is instant, why so slow?
- 🚫Funds kept in pending
- ❓Support does not respond
- 🚫Missing key transfer function
- 🚫Russian language not available
- ❌App leaves messages, replies late
Is Airwallex Safe?
Airwallex appears safe based on user ratings. AppsHunter Safety Score for Airwallex is 95/100.
This assessment is based on 540 user ratings, with an App Store average of 4.8/5.
Safety Analysis
~ Based on 540 App Store ratings for Airwallex.
Is Airwallex Legit?
Airwallex appears to be a legitimate app. AppsHunter Legitimacy Score for Airwallex is 88/100.
Based on 88 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
The best of the US and Europe in one business banking package. Multi currency is flawless.
It’s fine
I went through the onboarding process and after they further reviewed our account which took 4 business days they declined without reason. We will now try Mercury, Revolut, and RAMP. Airwallex appears to be either not telling the truth about how they actually work or they are scared of being found out. Could be a fake company. The agent was from India, said they HQ in San Francisco, but wast sure about a lot of things. Perhaps needs a Bank Fraud investigation.
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Becareful the terminated my account for no reason and didn’t send any instruction to unlock the account. More than 40k frozen in my account while I used it for my brand during 2 weeks at first.
Very good bank
The idea is great. The entry is easy. But they slide in transaction fees. And as soon as you start making real money, they hold it and make you prove it’s your money. Oh and if it’s a Friday and they ‘approve’ the release of your funds…. Tuesday you’re fine. But if you want to grow, you better be ready to spend serious $$ to meet their ‘minimum standards’
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The create transfer issue is pathetic . It crashed a number of times on me . I was shocked to see that one of the crashes happened after the OTP came through . What app would crash after it has progressed to generating an OTP in the process.
I opened this account with transparency and goodwill that I need this to run my account. Only to be scrutinised by AI security when my business is legitimate. Why lie when you can do what need
Great
Useless Airwallex app and web app of deleting account and I not recommended
Improve transparency of controls.
很方便
Don’t even bother with this fintech company. It is the worse. You’ll never reach anyone who will speak to you.
For running our e-commerce biz globally, saving literally thousands in transaction and exchange margin fees. THANKYOU
Very very bad service… waste of time
Once you make the mistake to open an account with these frauds …they’ll freeze your account with no explanation, plus forget about their customer service …there’s non!
Clan. Easy to use. Wires are seamless. Creating cards, having clear wallets— excellent FX conversion rates - better than PayPal & my banks (Chase and BOA) (at least when I’ve ran multi times) just everything is so smooth. Paying my foreign contractors is brilliantly easy too. A++
Saves my team a to of time
Good app
Your customer service is very bad like very very bad u guys don’t help at all
