Airwallex User Reviews
Customer Experience
~ Based on 78 written reviews from the US App Store.
What users say
Summarized from real user reviews of Airwallex. Based on 507 reviews and a 4.8/5 average, it highlights the 24 positives and 83 negatives reviewers mention most about this Finance app.
Positive things
- 👍Easy to use
- 💰Saves money on fees
- 🚀Seamless wires
- 💳Excellent FX rates
- 💼Great for e-commerce
- 🌍Best for global business
- 📈Good for expense management
- ✨User-friendly interface
- 💯Fantabulous and user friendly
- ✅Best Neo bank for global businesses
- 🌟Great company amazing app
- 👍Nice
- ✈️Easy to submit expenses
- 💯Best for business
- 🚀Quick and easy client fund management
- ✅Cost-effective for global clients
- 👍Good app
- 🚀Excellent service
- 👍So good
- 💯Best virtual bank ever
- 💳Multiple virtual cards
- 💱Multiple currency accounts
- ✨Decent interface
- 🌍Good international transfer options
Negative things
- 💸Transaction fees
- 🔒Funds held without explanation
- 📉High minimum standards for growth
- 🐛App crashes during transfers
- 🚫Useless app
- ⚠️Card payment issues
- ❓Lack of transparency
- 😠Account freezes
- ❌No customer service
- ✉️Poor service
- 🕵️Too invasive information requests
- ⏳Long holds on deposits
- 👎Basic product with poor service
- 💸Misplaced funds
- ⏳Slow support response times
- 🚫Registration flow not working
- 📧Promotional emails checked by default
- ⏳Sign-in confirmation delays
- 🚫Denied payment system use
- ❓No disclosure on application denial
- 🚫Terrible verify system
- 🧳Too clumsy
- 💸Charged for failed transactions
- ⏳Lengthy investigation for refunds
- 💰Expensive fees
- 🚨AML alerts on transfers
- 😞Disappointing
- 📉Inefficient team
- 🚫No follow-up on issues
- 🗑️Garbage account
- ⏳Onboarding process confusing
- 📄Repeated document requests
- ⏳Delays in transfers
- ❓Payments held without explanation
- 🤖Copy-paste or unhelpful replies
- 🚫Account restricted without warning
- 🚫Serious concerns on PDPA
- 📈Increased fees dramatically
- 📉Moved small businesses to higher plans
- 📉Destroyed value proposition
- 🚫Bad onboarding flow
- ❓Ridiculous and disrespectful process
- 💸Limited FX per territory
- 🚫Nothing to offer
- 📞No customer support
- ⏳Missed deadlines due to app issues
- 🐌Slow digital bank
- ⏳Long paper work
- 🐌Too painful for startups
- 🗑️Complete garbage
- 🚫Company account cannot receive personal transfers
- ⏳Refund takes a month
- 💸Deducted fees on refunds
- 🚫Cannot find anyone to handle issues
- 📉Expenses function terrible
- 📊No ability to itemize expenses
- 👎Poorly thought out
- 🚫No after-sales support
- ❓Account suspended due to client payment failures
- 🚫No response to emails/tickets
- 💸Funds unusable or withdrawn
- 👎Over advertising
- 😠Frustrating pending transactions
- 💸Money held, worrying about cash flow
- 🐖Traditional pig banking behavior
- 🚫Unpredictable company
- 🚫Block transactions with no reason
- 😠Not friendly KYC
- ⏳Long review time for features
- 📉Flimsy finance fizzer
- 🚫No transfers in app
- 🔍No easy search for transactions
- ⏳Inexperienced little institute
- 🙈Rejection of application without reason
- 🗑️Garbage app
- ⏳Bank transfers take a day
- ⏳Payments take too long to receive/send
- 🐌FPS is instant, why so slow?
- 🚫Funds kept in pending
- ❓Support does not respond
- 🚫Missing key transfer function
- 🚫Russian language not available
- ❌App leaves messages, replies late
Is Airwallex Safe?
Airwallex appears safe based on user ratings. AppsHunter Safety Score for Airwallex is 95/100.
This assessment is based on 507 user ratings, with an App Store average of 4.8/5.
Safety Analysis
~ Based on 507 App Store ratings for Airwallex.
Is Airwallex Legit?
Airwallex appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Airwallex is 78/100.
Based on 78 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Becareful the terminated my account for no reason and didn’t send any instruction to unlock the account. More than 40k frozen in my account while I used it for my brand during 2 weeks at first.
The idea is great. The entry is easy. But they slide in transaction fees. And as soon as you start making real money, they hold it and make you prove it’s your money. Oh and if it’s a Friday and they ‘approve’ the release of your funds…. Tuesday you’re fine. But if you want to grow, you better be ready to spend serious $$ to meet their ‘minimum standards’
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The create transfer issue is pathetic . It crashed a number of times on me . I was shocked to see that one of the crashes happened after the OTP came through . What app would crash after it has progressed to generating an OTP in the process.
Useless Airwallex app and web app of deleting account and I not recommended
Improve transparency of controls.
很方便
For running our e-commerce biz globally, saving literally thousands in transaction and exchange margin fees. THANKYOU
Once you make the mistake to open an account with these frauds …they’ll freeze your account with no explanation, plus forget about their customer service …there’s non!
Clan. Easy to use. Wires are seamless. Creating cards, having clear wallets— excellent FX conversion rates - better than PayPal & my banks (Chase and BOA) (at least when I’ve ran multi times) just everything is so smooth. Paying my foreign contractors is brilliantly easy too. A++
Saves my team a to of time
Good app
Your customer service is very bad like very very bad u guys don’t help at all
poor servcie
I wouldn’t sign up again. They ask for way more information than my regular bank does for transactions and setting up an account. Holds on deposits also have to be proven with invoices before they’ll release them. Look for a better fintech thats easier to deal with and less obtrusive!
worst service just unbearable
Air wallex would not accept my bank repeatedly. I had to do the 2FA method instead
1000% fantabulous and user friendly
They’ve managed to misplace over 50,000 of operating capital due a feature not enabled by their banking partner. They will return it but first they must find it. A process that has involved support with a response time of over 24hrs. Money has been lost for over 10 days. They should do better. Moving to Revolut.
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It’s the best Neo bank for global businesses!!
Great company amazing app easy to use!
