Terrible and Useless
This app is nowhere near as helpful as they try to make it seem to us. The autopay does NOT WORK, but they flagged my account as past due anyway, DROPPING MY SCORE BY 34 POINTS. On top of that, the UI is garbage, you can’t save passwords or use your password keychain to open the app, and on top of all of that, I haven’t seen a SINGLE improvement to my score before the “late payment”
Trash app, no support, don’t bother. Just get a secured credit card or use an app like Self (that actually works)
Trash app, no support, don’t bother. Just get a secured credit card or use an app like Self (that actually works)
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Needs a lot of work and may be doing more damage than good
I haven’t been able to view my dashboard since I downloaded the app. It’s just a blank screen. So idk how much of a balance I owe with Altro, if anything is being paid. I can’t pay online because they’re only on the app. The don’t have customer support. This could potentially hitting my credit as negative remarks/late payment/no payments.
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This crossover has been bull
Since perch has moved to altro, I still have not been able to get my card. It loads fully on the bar and the page just stays there. Now I have had to update my subscriptions using my debit card because I was notified of payments failing. I deleted/reinstalled app, logged in and out, even done the recent update in App Store and still nothing. It takes forever to get a reply back from the company and I know the $75 needed in my bank account is not an issue. This company/app is just a pain. I’ll just stick to traditional credit building.
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Not impressed
Altro ,formerly known as Perch, has been a huge let down so far to the point where I don’t feel comfortable being part of their start up journey. 1st of all it took nearly a full year after I signed up to finally be able to join my cohort. Now they want me to put $73 minimum on a prepaid card just for my paying subscriptions… I don’t even have $73 in subscriptions per month so why would I dump more money into this service than necessary? I find this rule to be exclusionary and suspicious. I wholeheartedly recommend using steady instead to direct you to credit building sources that actually work and reward you without unnecessary fees or stipulations.
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Not worth it
I saw an ad like 2 years ago for perch that it would help you fix your credit by you paying your bills and subscriptions. Well they give you a subscription card with $75 on to pay for your subscriptions and try out new subscriptions but the card doesn’t work. I’m unable to pay or try any new subscriptions because the company’s doesn’t allow pre-paid cards. So what’s this app and card really good for? And you email customer service and it takes all day to go back and forth with no direct answers to your questions.
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Not what was marketed
I’ll be honest the only reason I got the app was because Jay-Z got behind you guys lol. But I waited for nearly a year for my cohort to start just for you guys to send some generic message about no more waitlists and a product that isn’t ready in my state 🤦🏿♂️in the message you call it Perch but you have clearly rebranded to Alto and Im not even sure if this is the same company or if im apart of some number collection scam . Disappointed, annoyed, and deleting this app
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App Is Broken
The app is completely broken. Keeps asking me to accept the terms of the credit line although I've already accepted multiple times, and had the option to add subscriptions, but now I can no longer add subscriptions. No longer responds when accepting the terms. You can't actually scroll the window showing the PDF of the terms. The app settings shows there is an option for FaceID but the setting doesn't actually exist. I realize the service was likely just acquired by a larger company or investors, but the service is non-functional.
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Response from developer
I’m sorry to hear about your frustrating experience with the sign up process. Please reach out to us at support@altro.io. We would love the opportunity to help get you up and running. We have recently rebranded and are excited to provide the financial freedom that everyone deserves and look forward to connecting with you. Feel free to check us out at https://www.altro.io
Ineffective
Waited several months on the waitlist and when it was finally approved I couldn’t login after even resetting my password twice and it didn’t even say the passwords wrong it just wouldn’t load the next page from login screen. To think all this time later and I still can’t even login to the app. Customer service responded for a day after I sent them screenshots and descriptions but went silent and unresponsive shortly after.
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REVISITED What happened to my rent reporting? Oh ya, they just deleted it without notice.
NEW ADDITION:
This app is absolutely terrible. Don’t waste your time. I’d been having problems with it, and now today, it has just completely deleted my account and I have to now “join a new cohort”. Terrible management and customer service. I’m so disappointed. Again, don’t waste your time with this app.
OLD COMMENT:
I’ve used this app and it’s helped me, but once I moved and changed addresses, it “closed” my account and my credit score went down 90 points. Then I reentered my new lease agreement and info to get it back on track, been waiting weeks while it’s in review, then tried to log on today to check the status and the rent reporting option is completely gone and the “subscription card” is the only thing available. Then of course when I try to link my bank account to set up the subscription card, it won’t work. Tried contacting support, no one is available. I’m really disappointed because I really enjoyed this app, but seems like it’s becoming very buggy and not useful. Would love to continue using it, but if this continues, will have to say goodbye to it.
This app is absolutely terrible. Don’t waste your time. I’d been having problems with it, and now today, it has just completely deleted my account and I have to now “join a new cohort”. Terrible management and customer service. I’m so disappointed. Again, don’t waste your time with this app.
OLD COMMENT:
I’ve used this app and it’s helped me, but once I moved and changed addresses, it “closed” my account and my credit score went down 90 points. Then I reentered my new lease agreement and info to get it back on track, been waiting weeks while it’s in review, then tried to log on today to check the status and the rent reporting option is completely gone and the “subscription card” is the only thing available. Then of course when I try to link my bank account to set up the subscription card, it won’t work. Tried contacting support, no one is available. I’m really disappointed because I really enjoyed this app, but seems like it’s becoming very buggy and not useful. Would love to continue using it, but if this continues, will have to say goodbye to it.
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Response from developer
I’m very sorry to hear about the frustrating experience you have had. Unfortunately, I wasn’t able to locate when you reached out to our support team, however, we would love the opportunity to help get you up and running on our app. Please reach out to us at support@altro. Hope to connect with you soon!
Don’t even try or just delete something is going on here !
I have been having problems with perch for weeks with no solutions. First my bank account unlinked, then my account reporting my rent automatically closed on my credit report reducing my credit age and dropping my score haven’t been able to make any payments now here my balance is $60 on my subscriptions card and it’s prompting me to get a whole new card which I can’t to bc I still can’t link my bank account and I still owe a balance that I can’t pay ! Customer support has been no help either not responding for week or when they do respond they are all “having their team look into it” all the while my credit scores are at risk of dropping more and more bc it’s going to look as if I’m missing payments !! THIS IS RIDICULOUS!!! Not to mention all my subscriptions are on this one card that I will have to change now ! This is not good credit is serious and perch is just playing with people credit with no answers or updates
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Long WAIT
I’ve been waiting for about a year and a half if not more for this app! I’m cohort 18 when I first applied they were like 7/8 then once it hit 11 it has not moved! It only took a couple of months to reach 11 at first but I don’t know what happened that has them at 11 still after all this time. When I first applied my credit was like a 658 or something and without the help of anyone I’ve managed to get up to a 740. So I guess I don’t need them as bad as I thought!
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Haven’t seen credit reporting
I’ve had the app for over 6 months now, I haven’t seen any credit reporting on my rental payments at all. I have been trying to make a payment on the credit card that is used to report my subscriptions through the app for over a week now and it doesn’t work. The only response I received was to switch my subscriptions back to my regular card until they fixed the system. My due date for my payment has passed and I still can’t make a payment. Tried to follow up on the status of the fix and haven’t received a refund. This entire process has not been what was initially described when this was rolled out. Update: Still haven’t been able to make a payment for my subscriptions, rental reporting completely stopped as soon as it started. Every time I contact support they say they are working on the glitch, it’s been months since I first contacted them and it’s still not fixed. Can’t link my bank account anymore. I’m trying to pay my balance but can’t. This is ridiculous.
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Beyond frustrating
I was hoping Perch Credit Card for subscriptions would make life a little more easier but it’s been the complete opposite. The app is horrible, I got charged twice one time for making a payment and now I’ve been trying to pay my balance for almost 2 months now. Can’t connect my bank and every time I contact customer support, they say they’ll look into or let me know when the bug is fixed. So now I just use my net spend card, since I can’t even pay off the balance I owe Perch so that my subscriptions can be renewed another month! I guess whenever the App is improved, I can finally pay them back the freaking $60 I owe them and DELETE it!
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Updated Review
I am unsure of what has happened with the company. I sincerely love the purpose of the app, and the customer service reps were amazing! Many issues occurred and just as it seemed to be on the right track to being resolved: total silence. I hope that an explanation will be given or something soon. I’d hate for something so great to disappear completely.
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Guys, This Developer Has Ghosted. Sorry. STUCK FOR MONTHS! I Doubt It Is Worth the Wait
UPDATE #3 The Twitter account for Perch hasn’t had any activity since August, 3 months ago. No one responded to the emails and messages I have sent for most of the year.
I honestly have been waiting for over nine months I think in cohort 11 and now from reading some of these reviews I see that they have moved past cohort 11, yet I’m still stuck at 11? I was fine waiting but now I don’t think it’s gonna be worth it. I’ll keep itJust to see what’s going on and if I ever get moved up but I doubt I will ever actually use it.
I honestly have been waiting for over nine months I think in cohort 11 and now from reading some of these reviews I see that they have moved past cohort 11, yet I’m still stuck at 11? I was fine waiting but now I don’t think it’s gonna be worth it. I’ll keep itJust to see what’s going on and if I ever get moved up but I doubt I will ever actually use it.
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I was in cohort 13 and am not able to sign in or sign up
I have been waiting 6+ months and I was in cohort 13 and you guys stopped at 11. I have emailed and reported and gotten 0 response so it’s completely ridiculous for you guys to have this many functional issues with an app and be unresponsive I have to wonder are there tech prodigy’s in the company or tech beginners because it just doesn’t add up. I need to be able to access the app because this is ridiculous
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Waste of Storage
I have been waiting to use this app for months. The cohorts haven’t changed in I don’t even know how long. At this point it’s just a waste of space in my phone. Additionally it’s super annoying to be seeing updates about office decor and changing locations when the app isn’t functional for this extended period of time. Spend that money on some development. How about an announcement on the next cohort, what’s taking so long, somethingggg. Definitely deleting. Super overhyped just to get NOTHING for MONTHS
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THE WAIT, but I didn’t complain I added tips for improvement.
I don’t understand why we are on cohort 11, I have had the app for over 3 months and I have been waiting for cohort 11 for about 2 months. I know it’s none of my business but whoever credit that bad should just try to fix it through some other platform because, they are making it worse for people. I’m trying to give my credit a little nudge to get even better but, it hasn’t left off cohort 11 for 2 and a half months it’s OKAY to leave that person out; I promise they strangler is really hurting the time some people want to buy a house, car, boat, even get a personal loan and this could help people but people are I downloading this app because of the wait time. I’m not here to insult or just complain without trying to fix it so here the idea, the people who has the worst credit problem that is causing a hiccup pull them to the side and help them 1 at a later time or 2 push them to a “specialty cohort”. This would be beneficial to everyone I do not want to keep updating and waiting on the app. I just want to see it move faster! Thank you if you decide to use my opinion to help.
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Cohorts ??
Apparently cohort 12 rolled out months ago but my app is still stuck on 11 ?! Been at 11 for months. Which makes no sense if reviews for 12 are already out?!! This app could really help my family but I signed up months and months ago and basically still at the same spot. Excitement for the app died months ago, only thing keeping me going is my time currently invested. Or if I remember to check the app. Or maybe CEO could roll out actual update videos instead of talking about his hacker house.
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Still Waiting…
I’ve waited going on 5 months now for cohort 12 to go live. Reading through some of the reviews, looks like it has, however I have still been unable to access it and it keeps telling me it is still on cohort 11 and my patience is appreciated. Literally saw the app change on a weekly basis from cohort 4 until 11 and now it’s at a stand still. Would love to give the app an actual rating, but seeing as I can’t use it I am unable. Once my cohort does go live, if it ever does, I will change my review to reflect that.
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