Hate the latest update
The latest update is absolutely terrible. It makes you do a 2FA code EVERY time you login, whether you tap the option to remember your device or not. The 2FA screen is also poorly designed and won't autofill codes properly from the iPhone keyboard so you have to manually type in every number, and the 2FA screen is oversized so you have to awkwardly scroll the screen. The app has never been great but now it's even worse. If you're considering using AMEX for Business Checking just understand this isn't a serious product.
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Update rendered this app useless
Two factor authentication is being required even though I try to have it remember device or turn on Face ID. I also can’t see the detailed transactions! When I click on the account, it takes me to the normal Amex app where I already have a different business account. Fix your damn app!!
Sign on is glitching again
Every single time i sign on I have to 2FA verify even though the previous sign on i clicked on “remember this device”.
I have face ID and still have to reverify literally every single sign on. User friendly thrown right out of the window. please fix
I have face ID and still have to reverify literally every single sign on. User friendly thrown right out of the window. please fix
Doesn’t work properly
The app is not intuitive. It doesn’t recognize any of your credentials when you login after the initial login. After you’ve set it up with all your credentials (username and password) .. you’re in but if you logged out and try logging in again, it tells you that your credentials are invalid. Take it from me, you’ll have to create new credentials each time you want to use this app.
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Zelle just landed.
Not a fan of the blueprint app but Zelle has finally been added to Amex business checking! Business checking has been added to native Amex app! Two super great additions. Love.
New update
This new update is so slow takes forever for the app to open smh
This is not a secure bank
This company is not American Express. It regularly allows fraudulent charges on your account and will make you pay for them while they steal interest in the money they allowed to be taken from you. Don’t put money in an account with these people. They hope you’ll never call them.
La Peor
La Peor cuenta que puedes tener para tu negocio es con Amex . 🤦🏻♂️
Serious improvements needed to security
As I’m receiving data breach notices weekly, I’m beyond fed up with banks pretending SMS codes = security. What you should be demanding instead of phone numbers/emails is serious passkey authentication (e.g. Yubikey). SMS is the surest way to expose customers to SIM swaps and other identity theft while protecting the bank itself from liability. Also, my social security # shouldn’t be appearing online, even if partially masked unless you’re asking for a breach. I should be able to change my username as well as my password to more secure versions. Beyond the egregious security flaws, usability needs help also. It shouldn’t take 10 minutes to send one payment because your system allows me to choose a non-business day, then rejects it all the way at the Submit stage. If it’s not available then gray it out. And don’t make me complete the same information 5 times by generating an error when my submission is denied. I like my business account but your app needs help.
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Keeps disconnecting from my Bank
Keeps disconnecting from my bank. Very glitchy
Needs More Customer-Focused Improvements
This app is much worse than the Amex credit card app. Why? When I moved from Wells Fargo to Amex for business checking, I assumed a company as massive as Amex would have an unquestionably good app experience. NOT the case.
Some customer-focused improvements I recommend the developers consider involve deposits and transfers. I tried to schedule a transfer today—a Saturday—but after filling in all the info and submitting, I get a notification that I can’t schedule a deposit on a non-business day. What?! For one: there’s no option to select the transfer date. That would be helpful, but so would just letting me complete the transfer and just notifying me afterwards that it will be delayed until the next business day? Now I have to remember to make this same effort again (not easy with my ADHD brain).
Also when depositing checks: please let go of the silly rule to write “for deposit only to aenb bank”.
When a check is deposited, I want to see that reflected in my pending balance, and I want to see the completed transaction details immediately. What’s with the delay? And I like to write the transaction number on a check the moment the upload confirmation appears—but this app doesn’t give me that, so I have to hunt around for it afterwards. That info plus a deposit date and an expected funds date would be lovely to show on the completed deposit screen.
I’m only a month into my move from Wells Fargo to Amex, and now I’m wondering if saving $10/month in fees is worth it. Maybe I’ll try one of the “non-bank” business banks, for no fees but better technology.
Some customer-focused improvements I recommend the developers consider involve deposits and transfers. I tried to schedule a transfer today—a Saturday—but after filling in all the info and submitting, I get a notification that I can’t schedule a deposit on a non-business day. What?! For one: there’s no option to select the transfer date. That would be helpful, but so would just letting me complete the transfer and just notifying me afterwards that it will be delayed until the next business day? Now I have to remember to make this same effort again (not easy with my ADHD brain).
Also when depositing checks: please let go of the silly rule to write “for deposit only to aenb bank”.
When a check is deposited, I want to see that reflected in my pending balance, and I want to see the completed transaction details immediately. What’s with the delay? And I like to write the transaction number on a check the moment the upload confirmation appears—but this app doesn’t give me that, so I have to hunt around for it afterwards. That info plus a deposit date and an expected funds date would be lovely to show on the completed deposit screen.
I’m only a month into my move from Wells Fargo to Amex, and now I’m wondering if saving $10/month in fees is worth it. Maybe I’ll try one of the “non-bank” business banks, for no fees but better technology.
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Login upon login
The app is slowed down frequently when using different features and goes through time-consuming gyrations
NEEDS MAJOR REWORK
FIRST let’s start with the fact that you are not able to transfer to your Amex personal checking or savings account so no way to pay yourself unless you have a third party bank, SECOND the app keeps forcing two factor authentication almost every time you try to log in which gets extremely annoying very quickly, THIRD issue is, there’s no way to allow push notifications it just shows a blank white screen, and FINALLY, the app is just broken and laggy, it takes twice as long to get into the app once you get past the two factor authentication, when you try to copy the account number or routing number the app crashes. This is NOT the American Express I expect and I don’t recommend anyone getting this app until they fix all these issues and it seems they have a long way to go.
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Broken app, horrible experience
Every time I try to copy my routing number and account number the app crashes and that’s so frustrating!!! And the app icon looks horrible with the blue plaid should just be a solid background. And finally it takes way too long to log in! Makes the entire experience seem cheap and that’s not the standard I hold American Express to.
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App is complete trash
App is poorly made, bad design bad integration gives multiple errors signing in, connecting to external accounts a nightmare, crashed trying to copy account number, will get my bonus in 2 months and open a different account f the good apy
Annoying thing
After “ sign out “, stop face recognition. That is annoying
Wish push notifications worked
Download the app when it first came out years ago.
Deposit notifications use to work, loved seeing the blue Amex photo pop across the screen.
It’s been 2 years since notifications stopped working.
I have to manually long in to see if I got deposits from Shopify.
I thought maybe it was my phone so I deleted the app and nope… downloaded & logged in on my other Apple devices (3 of them) nope same thing.
Hopefully it’s something y’all can fix
Deposit notifications use to work, loved seeing the blue Amex photo pop across the screen.
It’s been 2 years since notifications stopped working.
I have to manually long in to see if I got deposits from Shopify.
I thought maybe it was my phone so I deleted the app and nope… downloaded & logged in on my other Apple devices (3 of them) nope same thing.
Hopefully it’s something y’all can fix
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No notifications??
The app is somewhat useless because why isn’t there an option to receive notifications? When a deposit hits I should get a notification. When an expense is made I should have the option for a notification. Amex is behind the ball with this
Check deposit doesn’t work
This very basic feature doesn’t work. Tried several times. Every time, app says image is good and shows success but when submitting, show a message saying check is damaged. Called customer service and they couldn’t help either. Was asked to mail the check.
AMEX should be embarrassed
This app doesn’t do much in terms of functionality and the little it does it does poorly. It doesn’t see all my accounts, it doesn’t show all my transactions, it glitches continuously.
