Suck bank
Undocumented $10K/mo pull xfer limit now, put your checks on hold for a week, and can’t even reverse the app sending notifications for BTC that you’re not even subscribed to!
Personal Loan Experience
It has been two months since starting a personal loan. This loan intended to help pay bills and basic needs. Understand not the best financial strategy but limited on options in transitioning back to continue my education and being let go by my previous employer. I met all demands and information needed to be approved.
Such as current employment. As is I had to ask my new employers to submit employment papers. I now have three jobs and donate plasma for gas or small bills money.
However through the process Sofi had failed to update me on any progress. If a document was incorrect. If employer didn’t fill out the verification correctly.
Had to contact customer support many of times to get updates or if anything is wrong. They are probably sick of me by now but I thank them for helping me and being patient.
Also was required to submit bank verification. All though I use my current bank account in sofi to submit payments or buy stocks or make payments.
Now I am facing potentially have my basic needs like water and gas shut off because my three jobs can not help with the all the payments nor have received help from Sofi.
I do not know if this is unfair practice on Sofi behalf or what is going on. I hope this gets resolved soon before I have take any actions or lose essential needs. I have felt embarrassed by asking both employers and banking for verification. I feel the embarrassment of my significant other watching me struggled and barely making it by.
Such as current employment. As is I had to ask my new employers to submit employment papers. I now have three jobs and donate plasma for gas or small bills money.
However through the process Sofi had failed to update me on any progress. If a document was incorrect. If employer didn’t fill out the verification correctly.
Had to contact customer support many of times to get updates or if anything is wrong. They are probably sick of me by now but I thank them for helping me and being patient.
Also was required to submit bank verification. All though I use my current bank account in sofi to submit payments or buy stocks or make payments.
Now I am facing potentially have my basic needs like water and gas shut off because my three jobs can not help with the all the payments nor have received help from Sofi.
I do not know if this is unfair practice on Sofi behalf or what is going on. I hope this gets resolved soon before I have take any actions or lose essential needs. I have felt embarrassed by asking both employers and banking for verification. I feel the embarrassment of my significant other watching me struggled and barely making it by.
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The best banking app
I used Chime for a while but had lots of issues. After Chime kept the balance from one of my accounts for several months, I learned they are a “fintech,” not a bank, so I had limited recourse. SoFi is different because SoFi has an FDIC Charter. I also couldn’t write checks from Chime. I eventually got my money back but still stayed with SoFi because it has lots more options, better support including dramatically better customer service and is a much more stable business. I’m glad I switched to SoFi!
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5 year customer and zero problems.
I am using SOFI branded credit card, SOFI money account and SOFI invest and crypto. Previously had used 3 very well know companies for each of these services (except crypto) for about 30 years. Very happy I consolidated these 3 under SOFI and added crypto. App is excellent and will only get better over time.
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Poor service but ok banking
I tried to address a problem where SoFi said they have instant bank transfer from a SoFi savings to credit card but it is not true. So beware if you need the service. I also tried to address it with their help department and they disconnected the chat. Then I reconnected and it said one minute wait. Over ten minutes later I tried to contact them again with no luck. Good luck trying to get them to solve the problem of them advertising one thing and not delivering it. My credit card is still being rejected even after several hours of having an “instant” payment made. Buyer beware.
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