Extremely outdated
I’ve used the AMEX app in various regions and this is amongst the most outdated ones. It needs an immediate update to make it usable.
Worst bank app ever
No more to be said.
Badly needs an upgrade
This app badly needs an upgrade - starting from design and UX and going into Concierge - which should be the strongest part of the whole bundle and which is just not(
For almost USD 1k per year for Platinum it should be so much better at least in line with recently launched Robinhood Private Banking or Revolut Metal
For almost USD 1k per year for Platinum it should be so much better at least in line with recently launched Robinhood Private Banking or Revolut Metal
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Outdated and slow, urgent update needed!
It’s a shame that AmEx neglects so much the mobile experience of its GCC customers - this app is like from early 2010s and is not the one we got used to in 🇺🇸 🤯
Please roll out your US app to GCC as well - the competition is fierce among banks here and mobile apps have dramatically improved. It’s a shame to spoil great product which AmEx is with such a miserable mobile experience
Please roll out your US app to GCC as well - the competition is fierce among banks here and mobile apps have dramatically improved. It’s a shame to spoil great product which AmEx is with such a miserable mobile experience
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Terrible compared to Uk
Having used the UK app and web portal, with MENA definitely feels like an inferior product. I cannot book hotels without messaging them and the offers page doesn’t load. Useless!
Bad app
App is very slow , and full of glitches, it get stuck most times.
Bad app
It kept disconnecting in middle of a live chat support, the app is old and very slow and confusing.
Not compatible with IOS 17
Please update ASAP
This is a terrible representation of the AMEX BRAND
This app needs a total overhaul and redesign. Whomsoever was given the project by Amex clearly has little imagination when it comes to Mobile App Design Principles.
Even to start a new paragraph by pressing "enter" to write a comment doesn't work.
Who in this time of app development, puts all functions in a single scrolling list?
And who uses serif fonts which are not the best for today's high resolution screens?
It would appear the project for the app development was awarded to a company with little prior UI/UX experience and the Management who even approved the design concept clearly did not evaluate other Mobile apps before proceeding with this.
A total embarrassment.
Even to start a new paragraph by pressing "enter" to write a comment doesn't work.
Who in this time of app development, puts all functions in a single scrolling list?
And who uses serif fonts which are not the best for today's high resolution screens?
It would appear the project for the app development was awarded to a company with little prior UI/UX experience and the Management who even approved the design concept clearly did not evaluate other Mobile apps before proceeding with this.
A total embarrassment.
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Needs a lot improvements
You need to have Apple Pay and Google pay , more offers and services online , more merchants accepting this payment online and in other parts of business , you need to work harder
Ok app but needs a UX relifting
Most important features are there but still very buggy and the user interface needs a refresh. The team just needs to copy the AMEX US app, it’s much better.
Inferior
Inferior to the Amex UK app in every way. Feels like a website more than an app.
Why do I get ads every time I open the app?! That’s probably the worst part. It just feels cheap.
Why do I get ads every time I open the app?! That’s probably the worst part. It just feels cheap.
Poor app
Full of bugs, low response, loading on every single command, very poor UI, it's a nightmare if you have multiple cards, too much white screen, not up to the standards of amex and can't call me app, please at least check Amex app US.
Bad app
Interface is bad, quality is poor. Everything is not clear and obvious. Best if can be like the original AMEX app.
Big disappointment
Amex needs to improve this app , its really below expectation.
Fix your bugs!
Again, fix your bugs !
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Not working after last update
After downloading last update, the app is not starting any more. iOS 12.5.4
Immediate action is required from developer
Immediate action is required from developer
Dated App needs major redesign overhaul. Also Apple Pay?
Weak app (and UI) in major need of a UI design overhaul. It looks very dated at this point.
It also needs to introduce Apple Pay too just like it’s American counterpart.
It also needs to introduce Apple Pay too just like it’s American counterpart.
Needs new update.
This app is very basic. Needs new features to be added such as the ability to pay electronically at point of sale from the app by scanning a QR code just like Benefit pay or being added to the Benefit Pay app for payments. Supplement card monthly limit should allow us to select any amount we wish. Currently the lowest limit is $2000.
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