Won’t allow me to update
???
Really bad app
App is really really bad and barely working. Which is crazy considering Amex is associated with a “premium” service. Extremely bad app and customer experience.
The App is way behind competition
Key negative point is the inability to book travel services from the app— which is offered in the US and other markets. We pay the same fees so why do we get less services ?
Extremely outdated
I’ve used the AMEX app in various regions and this is amongst the most outdated ones. It needs an immediate update to make it usable.
Fraud
Dont ever do a mistake to apply their card online, pathetic customer service
I have been charged for 735 Aed for card which i never received
I have been charged for 735 Aed for card which i never received
App stopped working
For last 2 weeks, login does not work
Embarrassing
I have been unable to log in since yesterday. I called Customer Care and they confirmed that they are experiencing technical issues. It is 2025, if Amex is not able to keep such basic services running in the Middle East, serious questions need to be asked about their actual capabilities.
Horrible Shame
Unimaginable that a company with the AMEX brand still runs an app like this in 2025. Non-functional, buggy, and completely outdated - it would have been embarrassing even in 2012. A digital fossil wearing a premium logo. AMEX, your customers deserve better.
The worst app I’ve ever used
Amex should be ashamed of offering this app to its users. I thought Amex meant excellent service but we’ve been given an app developed by a potato. Even while you’re using the app it acts as if you’re on the browser and asks you to download the app and sign in (when you’re already logged in). Absolutely terrible product from AMEX.
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The WORST APP EVER
This is by far the worst app I have ever used in any category. It’s unacceptable that an international institution like American Express releases something so unstable, outdated, and poorly designed. The interface is confusing, slow, and full of bugs, nothing works smoothly or intuitively. It feels like a product stuck in early testing, showing ZERO RESPECT for customers in the MENA region.
Truly shameful to deliver such a substandard experience.
Truly shameful to deliver such a substandard experience.
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Ahead of times
Amex has always offered banking giving sense of ahead of times, be it service or glitch free tech.
Not as good as Amex app in other countries
On my app in singapore for platinum card I was able to book travel directly and also opt into offers/search for offers easily. This app is very subpar in comparison. Likely won’t renew my platinum card as a result of lack of app functionality as the travel price was one of the best parts but now you need to message the concierge which is super slow
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Crashes during Application Process
It won’t let me finish my application process, the App crashes and brings me back to step 1. Very disappointed.
Worst bank app ever
No more to be said.
Card scan
Both sides I scan my id but 3 options touch mobile to id that one not scan
This app needs a serious update
I love using my American Express card, but their app is the worst when it comes to finance app in the market. I used to use the American Express app in Germany and it was way much better than the one here in the GCC. This app really needs a serious update.
Badly needs an upgrade
This app badly needs an upgrade - starting from design and UX and going into Concierge - which should be the strongest part of the whole bundle and which is just not(
For almost USD 1k per year for Platinum it should be so much better at least in line with recently launched Robinhood Private Banking or Revolut Metal
For almost USD 1k per year for Platinum it should be so much better at least in line with recently launched Robinhood Private Banking or Revolut Metal
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Outdated and slow, urgent update needed!
It’s a shame that AmEx neglects so much the mobile experience of its GCC customers - this app is like from early 2010s and is not the one we got used to in 🇺🇸 🤯
Please roll out your US app to GCC as well - the competition is fierce among banks here and mobile apps have dramatically improved. It’s a shame to spoil great product which AmEx is with such a miserable mobile experience
Please roll out your US app to GCC as well - the competition is fierce among banks here and mobile apps have dramatically improved. It’s a shame to spoil great product which AmEx is with such a miserable mobile experience
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Lousy
Nothing works
Soheil Mistry
App crashes all the time
