Very good customer service
The best especially for emergency
App doesn’t work
Puts you in a constant loop of “something went wrong” with no additional details, would avoid
Cannot even create an account
Awful. Truly awful. Try to create an account. Enter the verification code sent to my email address but EVERY time is says “verification failed” so impossible to even use one of the chargers.
Terrible
A complete nightmare to set up an account with the app repeatedly preventing me from selecting the next box to enter the next bit of data by stopping any scrolling down the screen. Half an hour to set it up and then after pre authorising a £35 charge the charger refused to start a charge
Nightmare
Excruciating torture trying to get this beast to do what it’s supposed to do.
Tried three times to initiate a charge and each time failed. Subsequently found I had pending charges of £50 x3 on my bank account. I rang their shonky call centre service and they cancelled them, but without any apology or explanation of why the chargers remained.
Avoid. Avoid. Avoid.
Tried three times to initiate a charge and each time failed. Subsequently found I had pending charges of £50 x3 on my bank account. I rang their shonky call centre service and they cancelled them, but without any apology or explanation of why the chargers remained.
Avoid. Avoid. Avoid.
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