Arby’s User Reviews

Customer Experience

Positive experience27.3% of reviews
Neutral9.6% of reviews
Negative experience63.0% of reviews

~ Based on 768 written reviews from the US App Store.

What users say

Is Arby’s Safe?

Arby’s - Pickup or Delivery appears safe based on user ratings. AppsHunter Safety Score for Arby’s is 96/100.

This assessment is based on 520,956 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.5% of ratings point to a safe experience
1.8% of ratings suggest some concerns
1.7% of ratings point to a risky experience

~ Based on 520,956 App Store ratings for Arby’s.

Is Arby’s Legit?

Arby’s - Pickup or Delivery appears to be a legitimate app. AppsHunter Legitimacy Score for Arby’s is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Worst app ever!!

Terrible fast food chain terrible app, wish I could give a negative rating!

Great service

Becky was very friendly and made my experience delightful. Thanks

Bad App

App offers deals that are not available on that day. Bogo sandwich deal offered in app on Sunday, but the fine print says it’s valid only on Mondays and Tuesdays. Also promo code is hard to get to.

Online ordering

August 4 we placed an online order and went through the drive-through to pick it up before we got to the drive-through they called and said one of the items was unavailable. They had no replacements and could not cancel the order or cancel the line item so as of today August 7, we still haven’t gotten our $23 refund
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Delicious!

Love the great roast beef and curly fries!

Worst app

Worst app to order food. After placing the order it automatically give pick up time after 8-10 min!?!? I walked to the store and they don’t get it YET. I have confirmation. What’s the use of using app if I have to wait 5-8 min for restaurant to get the order. Learn from McD or Burger King how to make a convenient app. Trash App.
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No points

No points like most other apps

THE GOAT

THE BEST IN THE WEST 🫡💯👌🤌

Annoying

The app is weirdly unorganized. Ordering a meal version is all over the place, hard to find and some options are missing depending how you got there. The worse problem is they delete your bag if you want to organize a meal in advance. If you have to order in the parking lot, might as well go into the drive thru.
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Texts about 50% off are not true

You click on the offer in the text and guess what - no such offer is available in the app. I’m hungry, but dishonesty and misleading texts don’t fly with me.👎👎👎👎👎👎👎

Doesn’t work

I have deleted and reloaded the app a number of times, in an attempt to sign into my account. Unfortunately when I am finally able to get a code texted to my phone, verifying my information, I get an error message stating their system is down. This has been an ongoing problem for months now. I’m tired of the issues.
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Imafoxx

Excellent Service and Great Food!!’n

Deceiving fine print exclusions

Says ANY sandwich but has exclusions in fine print. Dishonest!

Outrageous priced

Ok so I ordered arbys delivery. I was charged 6.50 for fees, another 3.50 for fees plus 4.00 for tip. So just to drive a block away i way charged 15 for ordering online. Wth are the fees!!!!!!

10-2

Booooo

Deals do not work

I applied the cheesesteak free side deal and had the offer applied. When I checked out I ended up paying for the side anyways. App seems to not work.

Limited app, easier to order at Arby’s

You can’t order two of the same meal with different choices selected, so my husband and I can’t both get a roast beef sandwich with different sides or drinks, which makes this app useless for us

They are scamming

I put in an order and when I went to pay and used Apple Pay it added $6.60 with zero explanation and then when I went into the store to ask them if they could resolve the issue, they said they could not do anything and everything is through the app do not use this app it will steal your money

unusable

THREE TIMES - i have created an account, have entered my info, i have selected my store.

and yet i cannot complete an offer without being kicked back to a screen that wants me to do all of that AGAIN.

if you cannot build an app that allows customers to place orders, then what on earth are you doing?
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I love Arby’s.

The app is easy to use and the food is really good.