Growth
Excellent card to grow and learn about credit
Loops at login
App loops at login even with updated version 1.27.0, can’t use.
Great concept
Love the product. But customer service is hard to get ahold of. And being a customer for a couple months now, still have not received my physical card
Credit limit increases not happening
About to hit my year, limit is a paltry $105. When I asked support - as others have mentioned - they claim they are doing upgrades, just to keep using the card and doing the courses. Well, I’m at the Platinum tier, and literally have to use this card and pay it off twice a month. Not the card I thought I was getting with my $6200 gross monthly income. I would suggest trying OpenSky or another card that can actually grow with you. Because this card is now DOA and they are simply pushing a credit building product instead…
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Loving it
I had no credit card and I was literally only accepted for a secure credit card and I realized that it was basically a debit card with a fancy title and then I tried the Arro credit card and was excepted with a small credit limit but by all means it has taught me how to manage my money and for that I am grateful
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They racist
Don’t do any business with arro they are racist and very discriminatory
Won’t Close Account
I’ve been trying to close my account since February. They told me the account would be closed once my balance was paid. I paid the balance and the account was not closed. They just sent me a bill for new membership charges. DO NOT USE THIS COMPANY!
It Was Fine Until It Wasn’t
I got my Arro card a year ago, and I enjoyed the perks of getting gradual increases while learning about credit. I followed all the steps and was making regular progress. Then I started noticing that it was taking longer And longer for them to process my payment. The perks started going away and it was like it was a totally different card than what I had signed up for. It started denying charges when I had plenty of credit available. Then at my year mark, I was hit with an annual fee of $36 which was problematic because they had taken away all of the benefits of this card. They do not have real customer service agent that you can speak to on the phone. And when you do, email them for Support, You get an AI generated response. Do not fall victim to this card like I did. It’s not worth it. I’m stuck with a card that they’re refusing to close because I can’t actually talk to a human being.
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Poor Customer Service & Refusal to Close Credit Card
The benefits associated with this card were reduced, and yet a higher annual fee presented on my card. I requested my card be closed as it no longer benefits me to keep this line of credit. Getting a hold of customer service was difficult. I received an automated response. I reached out again and received a slightly more detailed explanation. Telling me that the annual fee was in line with my increased credit. I will tell you that the annual fee is significantly high for the amount of credit that they have extended. The annual fee amounts over 15% of the total credit limit of the card. They refused to close the card for a second time. I have since responded that according to the fair credit government website, they are too close my account upon my request and I’m currently waiting for a response. I would never choose this credit card again, knowing what I know now. When I first accepted this credit card it had significantly more benefits. Do not let them trick you with their cute mascot… and stick to a mainstream credit card for your needs.
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Capped credit limit
Capped credit limit after years of good credit management
Cant even make a password
Congratulations you did nothing but piss me off
Needs Improvement
I’m finding it difficult to want to keep my account. The app constantly crashes, making debit card payments still takes days to process and make funds available, promises of increase and when you complete the task, they do not honor the agreements. I seriously feel like I’m going to have to take actions against the company’s deceptive practices because they are doing nothing to fix these issues.
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My favorite credit card!
You honestly just have to try it. It’s an unsecured credit card, it starts you off with a limit based on your current credit score, BUT it gives you so many opportunities to increase your limit. Arro has little quizzes and videos, and goals that you can complete and it increases your limit. I started off with Arro about 2 months ago, and I believe my limit was $100 to begin with. Well, it’s already at $425 and I STILL have more opportunities to increase. Just pay attention to the dates that your next quiz is available so you can receive the increase, and stay on top of completing the goals (they’re very easy goals) and you’re set. I find myself using this card more than my Atlas, Capital One, or Discover IT card.
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A joke
Everyone approved yeah right
CRASHING Charged my card poor customer service
I download the app on several devices to try to see if the crashing was contingent on the device however the app just is poorly functioning. It allowed me to sign up. connected to my personal bank account, charged my account and resets every time I try to check on the status. I emailed haven’t received an update or response.
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Annoying
I just got the card 2 days ago and only used it once. My card is now locked for no reason, leaving me stranded and I can’t get in touch with anyone. If I can’t use the card to purchase things then why have the card?
Excellent
I love this credit card. It’s brilliant how they are set up to educate and reward their customers.
No luck
They can’t ever verify your identity
Terrible app
App constantly crashes. App can also never verify my identity when linking my bank account. Complete waste of time.
Cannot get the password to work
Have tried for two months to get the password reset and it keeps saying something is wrong or doesn’t work. Also wants me
To verify email even though I’ve done that numerous times.
To verify email even though I’ve done that numerous times.
