Terrible drivers
Waitr apparently doesn’t encourage their drivers to do a good job. The last straw was when a driver left with my food after one failed phone attempt when delivering to my workplace. Took the food with him instead of trying to get it to me. No food, no refund. Customer service will block you if they don’t feel like dealing with it. The drivers will also call to tell you the “restaurant” is late prepping your food or that a “malfunction” with the app will show it’s delivered before they get to you. In reality, they are picking up at multiple restaurants for multiple deliveries and escape internal quality measures by logging the food as delivered. The food often arrives cold, soggy, and in one of my cases unidentifiable from rough handling. I get that a service like this can’t deliver food that is restaurant quality, but considering the inflated menu prices they use it should be a lot better. I closed my account, deleted the app. Don’t waste your time and money on this garbage service. Gotta love the developer “responses”. You know what kind of service you’re dealing with when they have to have pre-written generic responses for all the 1-star reviews. I really don’t think these people want to fix anything, just take what they can get until they go under. They aren’t even trying to hide it very well.
Show more
Response from developer
Hi I'm Pickle Rick! We're sorry to hear about these past delivery experiences! Asap will continue to improve our service so we can deliver all your wants and needs! Should you have any other concerns please contact us at support@asap.com. -TA
Poor ad and notification settings
Not sure why the settings are so different but when it was Waitr, there was an option to turn off ad and promotional notifications that actually worked. After reading the reviews, it seems the only way to actually avoid getting multiple (like more than 3) promotional notifications a day is to disable notifications entirely. Including those related to any deliveries and orders you make. It’s really aggravating to get multiple notifications a day even though I’ve disabled the promotions, but disabling them entirely from my phone settings prevents me from seeing when any orders I get are delivered or ready. Additionally, much like in the last app, I with there were a way to filter places near you by who is available for delivery or who is pickup only. It’s frustrating to have to find out after you start make the order, and the little icons with the car and bag aren’t always accurate. I end up just cancelling and giving up on ordering food after that.
And yes, if this gets a response from ASAP, I do have the latest update and have even tried redownloading the app.
And yes, if this gets a response from ASAP, I do have the latest update and have even tried redownloading the app.
Show more
Response from developer
Hey Ben! Thanks for bringing this to our attention, while we want you to have the ability to receive our promo codes, we understand why you'd want to have the ability to turn off push notifications without turning off your order status notifications. We appreciate your feedback and we'll be taking this back to our team! - LF
Updating my review. Still 1 Star.
After finding out, if you can reply to replies by the app developers, I’ve decided to remove my initial review so that I can respond to their reply. my initial review was mainly a complaint about the fact that the app over inundates you with notifications and offers sometimes two times a day, for an app that I never even used. I simply downloaded it for a client. I left it on my phone, forgetting about it, and noticed that I was getting banner drop down notifications while I was going through my busy day working. Knowing that the only resolution is to disable notifications all together for this app, I was instantly annoyed. I mean, generally, with food delivery apps, it’s pretty important to have to get the notifications on where your food is and what’s going on. And for some reason, none of these apps put an option in their settings to disable promotions and notifications. ASAP is another one of those because I looked for the setting, and there wasn’t one.
Their reply to me earlier today was that they were sorry that I didn’t enjoy the app, and then they suggested that I disable notifications in my iPhone settings to fix the problem. Well again, isn’t that kind of the purpose of the app? I mean, if I disable notifications, I don’t know where my food is, or when it’s going to arrive. So that seems to be a big problem.
Hey ASAP, put a setting in your app that allows for people to disable, unnecessary notifications, and promotions.
Their reply to me earlier today was that they were sorry that I didn’t enjoy the app, and then they suggested that I disable notifications in my iPhone settings to fix the problem. Well again, isn’t that kind of the purpose of the app? I mean, if I disable notifications, I don’t know where my food is, or when it’s going to arrive. So that seems to be a big problem.
Hey ASAP, put a setting in your app that allows for people to disable, unnecessary notifications, and promotions.
Show more
Response from developer
Hi! We’re very sorry to hear about the app issues you're having. Please check to ensure you have the most recent version of WaitrApp installed on your device. If you're still having issues after updating, please send us a message at support@asap.com if the issue is still occurring and we’d be happy to further investigate.
Don’t do it
Very disappointed. I never heard a knock at the door. I just received a text that my order was left at the door. But when I opened the door.. nothing. I had texted them back immediately not knowing that it wasn’t there and got a message back that the number is only valid during delivery.. so I had no way to contact the driver to see where they were. Then of course there’s no number to call just a message system!! I called the restaurant and they said they had no number for me to contact. So I had to message them knowing there was no way I was getting food that night. I went without dinner because by that time it was too late to order from anywhere that wasn’t fast food and I have ulcerative colitis and can’t eat just anything. Then customer service has this tone with me like it’s my fault. I triple checked my address and in the comments and details out what the name of the condo was. Next day when I order with Uber eats I had NO issues. ON top of that they aren’t giving me a refund but credits instead. Nope. DO NOT DOWNLOAD. I will not be using them again. Uber eats is far superior, won’t be veering from them every again!!
Show more
Terrible drivers
Waitr apparently doesn’t encourage their drivers to do a good job. The last straw was when a driver left with my food after one failed phone attempt when delivering to my workplace. Took the food with him instead of trying to get it to me. No food, no refund. Customer service will block you if they don’t feel like dealing with it. The drivers will also call to tell you the “restaurant” is late prepping your food or that a “malfunction” with the app will show it’s delivered before they get to you. In reality, they are picking up at multiple restaurants for multiple deliveries and escape internal quality measures by logging the food as delivered. The food often arrives cold, soggy, and in one of my cases unidentifiable from rough handling. I get that a service like this can’t deliver food that is restaurant quality, but considering the inflated menu prices they use it should be a lot better. I closed my account, deleted the app. Don’t waste your time and money on this garbage service.
Gotta love the developer “responses”. You know what kind of service you’re dealing with when they have to have pre-written generic responses for all the 1-star reviews. I really don’t think these people want to fix anything, just take what they can get until they go under. They aren’t even trying to hide it very well.
Gotta love the developer “responses”. You know what kind of service you’re dealing with when they have to have pre-written generic responses for all the 1-star reviews. I really don’t think these people want to fix anything, just take what they can get until they go under. They aren’t even trying to hide it very well.
Show more
Response from developer
We're sorry to hear about these past delivery experiences! Waitr will continue to improve our service so we can deliver all your wants and needs! Should you have any other concerns please contact us at support@waitrapp.com.
