It’s my device I want to stay logged in.
When I try to enter something into “Custom Fields” the keyboard won’t come up. A screen briefly pops up that gives me the option to save my login information, but it goes away in a fraction of a second. That is too short to let me actually hit the save button. Why don’t you people care about improving your app? The iOS app should give you the option to stay logged in if it’s your personal device so you don’t have to constantly re-login all the time, but then again you don’t read these reviews or apparently want to improve your product or rating.
Show more
Response from developer
Thank you for taking the time to write this review. Security is a high priority for us. To help reduce the chances of malicious activity we do require users to log in at regular intervals. We’re sorry to hear of your frustrations and would like to find a solution. Would you please reach out to support@brightlysoftware.com or 877-655-3833, so we can help?
App violates Apple privacy policy
Photo upload fails under iOS Limited Photos permission. App only functions when “All Photos” access is granted, which contradicts Apple’s privacy model. Vendor has been notified for months.
It’s my device I want to stay logged in.
A screen briefly pops up that gives me the option to save my login information, but it goes away in a fraction of a second. That is too short to let me actually hit the save button. Why don’t you people care about improving your app? The iOS app should give you the option to stay logged in if it’s your personal device so you don’t have to constantly re-login all the time, but then again you don’t read these reviews or apparently want to improve your product or rating.
Show more
Response from developer
Thank you for taking the time to write this review. Security is a high priority for us. To help reduce the chances of malicious activity we do require users to log in at regular intervals. We’re sorry to hear of your frustrations and would like to find a solution. Would you please reach out to support@brightlysoftware.com or 877-655-3833, so we can help?
App not working correctly
Having issues with being able to access locations and when doing a work order setting up the WO status is blank and don’t have any drop downs. This is all on the mobile app.
It’s my device I want to stay logged in.
The iOS app should give you the option to stay logged in if it’s your personal device so you don’t have to constantly re-login all the time, but then again you don’t read these reviews or apparently want to improve your product or rating.
Response from developer
Thank you for taking the time to write this review. Security is a high priority for us. To help reduce the chances of malicious activity we do require users to log in at regular intervals. We’re sorry to hear of your frustrations and would like to find a solution. Would you please reach out to support@brightlysoftware.com or 877-655-3833, so we can help?
Dude solutions with better.
We switched over to this about three or four years ago and it’s way too convoluted. The term user friendly is nowhere to be found in this program! If I could give it no stars I would! i’ve tried every suggestion to restart this app and it just flashes on the screen and then closes for no apparent reason. I shouldn’t have to spend valuable work time trying to get to my work orders, It should be there on command with simplicity.
Show more
Easy to use
This app is so easy to use.
Listen to people’s feedback.
People using the app on their personal device want to stay logged in for an extended period of time and not have to log back in every time they open the app, give people the option to stay permanently logged in if it’s a device only they use.
Response from developer
Thank you for taking the time to write this review. Security is a high priority for us. To help reduce the chances of malicious activity we do require users to log in at regular intervals. We’re sorry to hear of your frustrations and would like to find a solution. Would you please reach out to support@brightlysoftware.com or 877-655-3833, so we can help?
App on iPad keeps crashing
When I have a work order open and entering data it will shut down and will loose all data entered also it takes up to 2 minutes to load a work order already assigned to me
Invalid server
It does not let me login. No matter whether I use wifi or data
App not opening
The app on iOS doesn’t open. You click on the app, it shows the first screen and then goes away and brings you back to your Home Screen.
Maintenance
Only about a 1/3 of this program works.
Fails to launch
Last update does not let me launch the app
Request problems
App randomly saves incorrect titles on work order requests and we have issues getting them put through properly due to this.
Can’t upload pictures any more
Overall gets the job done. You can create, fill out and organize work orders. I wish you could auto fill some of the commonly used fields. Having the most commonly used options available at the top of drop down lists would be nice. For some reason, I can’t upload pictures any more. Used to be pretty easy. Now it just shows a group of pictures that I uploaded before as selected. When I select the new ones to add to the work order and select done, nothing happens.
Show more
Buggy and offers no real function
Been a long while using this app. We’ve gone rounds and rounds with the folks at brightly about getting bugs fixed and updating the app to function the way it was presented to us. It is faster, however no real function or purpose for this app in our field. Assets management is not a bad thing but this app and program is.
Show more
App crashes
App crashes when issuing parts since the last update, my company requires us to issue parts for inventory control this needs an update to fix this issue asap.
complete garbage
completely unusable, unintuitive, frustrating, and unreliable. I can't believe my work paid for this pile of nonsense. both the app and the work order system as a whole are just awful, insane how much they charge for a service that is flawed in so many ways.
Poor quality
There is so much lacking with this app that I don’t even know where to start. It’s buggy and unbelievably slow. After struggling 5-10 minutes to just create a work order, completing it is a whole other mountain to climb. And this is all just assuming the app doesn’t crash and boot you to Home Screen before you get the chance to save anything. Adding parts to a work order is next to impossible, as half of the time no matter how you word something in the search bar it won’t show it. As of this most recent update, I’ve actually LOST the ability to attach files and photos to work orders, a function that is ESSENTIAL to my job. I’m not tech savvy nor are most in this field. FIGURE IT OUT.
Show more
Needs some work
We use this app at my company and it has some flaws, the first one is only on a computer, can you see certain sections of the work order that are not visible online the app. Like the comment section for communication between the requester and the tech. Nor can you see the association section so the tech can know what work orders go with the current one they’re working on. The filter option constantly pulls up old work orders from the past. Even with dates added and the ascending and descending options used. There needs to be a better way to filter out old work orders. I’ve manually, done it on the computer, also I’m an admin with tech background, it may benefit for a simpler clearcut way for people who are tech illiterate.
Show more
