Need magic twist in SL
I’m riding a 450x and it has been absolutely amazing. I’ve stopped driving my car unless it’s a family trip because I love riding the 450x. I’m using it in Sri Lanka and some of the functions are not available here. I would love to have magic twist work because I always use the throttle to slow down before apply brakes. Please Ather team, give us magic twist
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Vehicle not getting start and executujve not at all supportive
Regrettably, it is true that the vehicle has not been functioning properly for the past three days. Due to the rainy weather conditions, we have not been able to ride it. The Ather staff has informed us that there are some issues with the software update. I purchased the vehicle in January, and unfortunately, the current condition is not satisfactory.
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location not showing on scooter!!
Response from developer
We understand your experience wasn't what you expected. Please reach out to us through the Contact Us option on our website or by raising a ticket in the Ather app, and we'll help you resolve this issue.
Worst services ever
I don’t know what’s wrong with these people they are least bothered about the user experience as the days oases they don’t even care what issues user is facing becoming worst then Ola now a days my vehicle charger is not working since 20 days now and they are least bother about it. The service manager calls and ask to charge the vehicle in grid when it comes to there mistake they tell this if not they ask now to charge the vehicle more in grid since it can damage battery as it’s fast charger. I was promised that charger will be fixed by Wednesday but no contact and 1 lady from there escalation team contact me just told I’m checking sir but till now she is checking god only knows what the big deal that she needs 20days to check.
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Response from developer
We're here to help! To get this sorted out fast, please head to the Support tab in your Ather app and create a ticket. Our team will prioritize your concern and work to resolve it as quickly as possible.
App does not work
Especially after any updates the app does not work for 15-20 days. The app is so bad that you cannot even submit or raise tickets for any issues. It simply says “Ticket creation failed”.
On the scooter side also there are multiple issues. Don’t know why I have paid for Ather Stack when most of the functionalities that they claim don’t work. There is no map support for turn-by-turn navigation etc. you cannot take calls/ see details as they claim on the screen despite the phone being connected, you cannot control music. Have raised this issue multiple times. All they have to say is try updating the software or if issue persists visit service centre. Service centres are few and far between. Also you cannot book slots through the app. Very pained by the app and software.
On the scooter side also there are multiple issues. Don’t know why I have paid for Ather Stack when most of the functionalities that they claim don’t work. There is no map support for turn-by-turn navigation etc. you cannot take calls/ see details as they claim on the screen despite the phone being connected, you cannot control music. Have raised this issue multiple times. All they have to say is try updating the software or if issue persists visit service centre. Service centres are few and far between. Also you cannot book slots through the app. Very pained by the app and software.
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Response from developer
We're here to help! To get this sorted out fast, please head to the Support tab in your Ather app and create a ticket. Our team will prioritize your concern and work to resolve it as quickly as possible.
No Bluetooth connection on ritza s in Nepal
There is no reason to have Ather app on the phone because it will not allow to connect Ather ritza s in Nepal. This is the simple basic feature that support to have every electric owner.
Response from developer
We’d love to better understand your experience. Please connect with us via the 'Contact Us' option on our official Nepal website, and we’ll be happy to assist you.
Expected outcome
The updates are really good and but the software team is really bad because of release of late updates 🥲 and if possible release it soon as possible in phased manner itself atleast per month one major update and because the people will attract to the upcoming updates and they get interest to buy and one more feedback remote control charging id good feature but turning off automatically at a certain time or battery percentage will not effect battery life instead of 100% and people who wants to turn of charging at midnight times will help them more easily people no need keep alarm for that to turn off charging I hope u understood please take this feedback in to ur consideration
Regards,
From ur
B.N. Veerendra Kumar
Ather customer
Regards,
From ur
B.N. Veerendra Kumar
Ather customer
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Response from developer
Thank you for your 5-star rating, Veerendra! We’re glad you appreciate our product, but we also value your feedback regarding your experience. Please reach out to us through the 'Contact Us' option on our website or raise a ticket via the Ather app, and we'll make sure to address your concerns. Your satisfaction is important to us!
Expect the unexpected😳
I'm thoroughly impressed with the Ather app - it's incredibly seamless and versatile in its functionality, which honestly makes a lot of sense! I've been using the app ever since I brought home my Ather 450x, and I must say, both the scooter and the app are tremendously well-thought-out products.
One of my favorite features of the app is the live tracking of the vehicle. It's super convenient to be able to keep an eye on my scooter's status remotely. But what really takes the cake is the latest update that lets me stop or resume charging with just a few taps on the app. I mean, think about it - no more physically going to the vehicle to stop the charging (of course, you still need to unplug the charger, but that's a minor detail).
This feature is pure royalty, if you ask me! Imagine setting your vehicle to charge at midnight, and then being able to stop it remotely if needed. Or, say you're heading back home and want to start charging before you arrive - it's a breeze! The flexibility it offers is just fantastic.
The app's overall design and functionality are top-notch, making it a joy to use. I've had no issues with it so far, and the features just keep getting better with each update. If you're considering an Ather scooter, trust me, the app is a big part of the package.
In short, the Ather app is a masterclass in design and functionality. It's clear that the team behind it has put in a lot of thought into making the user experience as smooth as possible. Kudos to the Ather team - you're doing a great job! 🔌
One of my favorite features of the app is the live tracking of the vehicle. It's super convenient to be able to keep an eye on my scooter's status remotely. But what really takes the cake is the latest update that lets me stop or resume charging with just a few taps on the app. I mean, think about it - no more physically going to the vehicle to stop the charging (of course, you still need to unplug the charger, but that's a minor detail).
This feature is pure royalty, if you ask me! Imagine setting your vehicle to charge at midnight, and then being able to stop it remotely if needed. Or, say you're heading back home and want to start charging before you arrive - it's a breeze! The flexibility it offers is just fantastic.
The app's overall design and functionality are top-notch, making it a joy to use. I've had no issues with it so far, and the features just keep getting better with each update. If you're considering an Ather scooter, trust me, the app is a big part of the package.
In short, the Ather app is a masterclass in design and functionality. It's clear that the team behind it has put in a lot of thought into making the user experience as smooth as possible. Kudos to the Ather team - you're doing a great job! 🔌
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Response from developer
Thanks for being with us! We're glad to have your support and look forward to enhancing your experience.
Ather app v12.5.2 is full of bugs
The most annoying thing that’s broken on this app is the ticketing system under “Contact Us”, which makes it extremely difficult to report other bugs and issues to Ather.
Here is what happens whenever I create a ticket: it initially shows me it’s waiting for Ather Support to respond. Then at some point in future I get notifications that I should respond to the ticket else it will auto-close. This happens without seeing any update from Ather support between the two points. This point onwards the behaviour becomes even more buggy because now any further comment I leave on the ticket show up as not from my but from “Ather Energy”. Didn’t expect such a buggy app from Ather. How are customers supposed to report issues when something as critical and fundamental as the support / ticketing system itself is broken?
Other basic things also don’t work like the “Lifetime Stats” section is forever stuck at some 2-months old stats. The numbers updated for 15-20 days after the purchase and are completely stale now.
I hope such issues will be looked into. Not having a working ticketing / complaint system is less than minimum expected from a company like Ather!
Here is what happens whenever I create a ticket: it initially shows me it’s waiting for Ather Support to respond. Then at some point in future I get notifications that I should respond to the ticket else it will auto-close. This happens without seeing any update from Ather support between the two points. This point onwards the behaviour becomes even more buggy because now any further comment I leave on the ticket show up as not from my but from “Ather Energy”. Didn’t expect such a buggy app from Ather. How are customers supposed to report issues when something as critical and fundamental as the support / ticketing system itself is broken?
Other basic things also don’t work like the “Lifetime Stats” section is forever stuck at some 2-months old stats. The numbers updated for 15-20 days after the purchase and are completely stale now.
I hope such issues will be looked into. Not having a working ticketing / complaint system is less than minimum expected from a company like Ather!
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Response from developer
We acknowledge that your experience didn’t meet expectations, Roshan. Please connect with us via the 'Contact Us' option on our website and we’ll assist you in resolving the issue.
Unable to add documents
Kindly share some thoughts to fix up this issue, rest all perfectly good
Response from developer
Thank you for your 5-star rating! We’re glad you appreciate our product, but we also value your feedback regarding your experience. Please reach out to us through the 'Contact Us' option on our website or raise a ticket via the Ather app, and we'll make sure to address your concerns. Your satisfaction is important to us!
not accurate
Map not accurate and range issue
Need to improve
Need to improve
Response from developer
We truly want to help you out with this situation! To ensure it’s addressed quickly, just go to the support tab on your Ather app and create a ticket regarding your concern. Rest assured, our team will take care of the issue as soon as they can, so you can get back to enjoying your ride!
Can be so much more
Just a couple of weeks now since I bought my scooter. I’ve been swearing by this company through years of research and test riding and using my friends’ vehicles and so on, and took a couple of years to pull the trigger on getting an Apex. One of the things I told people that impressed me most was how solid the software of this ecosystem was. Been feeling a bit let down since actually finishing my purchase. The features are all there, the UI is great, the embellishments and UX are far above any company in India in this space. But my god is the connectivity troublesome, both on the scooter and on this app. I’m writing after 4-5 times of starting the scooter from scratch to restore the sync between the scooter and the app. Yes the scooter will still run without doing that, but this futuristic experience is essential to me and why I bought into the ecosystem - and at the highest end, no less. Really hope to come back after the next update and change this rating. A bit disillusioned so far, this can be so so much more than it currently is.
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Response from developer
Thank you for bringing this to our attention. We’re committed to resolving your concern quickly. Please use the 'Contact Us' feature on our website or raise a ticket in the Ather app under 'I have an issue,' and our team will take immediate action to rectify the situation.
App is well built and useful
I can see most of the scooter controls are made from apps, but developers really need to do something on app glitches sending like location sending, last ride details etc. We are getting app updates almost weekly, that is painful. Please work on some stable build and not forcing user to mandatory updates until that is so necessary like security patches etc.
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THE BEST SCOOTER APP I HAVE EVER EXPERIENCED
This app is literally so good . It does not have any glitches or bugs whatsoever and it gives you your riding states , your expected range based on your riding style and also gives you the option to stop charging and shut down the vehicles just from your phone . There is so much more I can’t explain in this review but I just wanna say that this app is way better than the OLA’s app
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Security Features
Works Great!
Additional Features to be considered!
Third-Party Scooter Usage – Tracking & Speed Control Policy
When a scooter is used by any third person (including family members, friends, or staff), the registered owner must have the ability to:
1. Disable Incognito Mode
-Prevent the rider from hiding or disabling GPS/location data
2. Lock Speed Mode
-Restrict changes to riding modes without owner authorisation
3. Safety & Accountability
-These controls are mandatory for safety, misuse prevention, and accountability when the scooter is operated by non-owners
Additional Features to be considered!
Third-Party Scooter Usage – Tracking & Speed Control Policy
When a scooter is used by any third person (including family members, friends, or staff), the registered owner must have the ability to:
1. Disable Incognito Mode
-Prevent the rider from hiding or disabling GPS/location data
2. Lock Speed Mode
-Restrict changes to riding modes without owner authorisation
3. Safety & Accountability
-These controls are mandatory for safety, misuse prevention, and accountability when the scooter is operated by non-owners
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Issue after update
Before I updated the application, my maps were working, smoothly in the app however after update I can’t see map shows a blank screen I kindly request you to fix this issue
Good app with a caveat
The Ather app is thoughtfully designed and offers a comprehensive set of features that integrate well with the scooter experience. Vehicle insights, ride data, navigation, and overall functionality are robust and genuinely useful.
There is minor scope for improvement in UI performance. Some animations feel slightly slow, with occasional, barely noticeable scroll hitches. Optimizing animations and reducing unnecessary re-renders could further improve smoothness.
An Apple Watch companion app would also be a valuable addition. Competing manufacturers, such as Ola, already offer Watch support, and quick access to key information like battery status and vehicle location would enhance the ecosystem.
Overall, a strong and feature-rich app with potential to become best-in-class with a few refinements.
There is minor scope for improvement in UI performance. Some animations feel slightly slow, with occasional, barely noticeable scroll hitches. Optimizing animations and reducing unnecessary re-renders could further improve smoothness.
An Apple Watch companion app would also be a valuable addition. Competing manufacturers, such as Ola, already offer Watch support, and quick access to key information like battery status and vehicle location would enhance the ecosystem.
Overall, a strong and feature-rich app with potential to become best-in-class with a few refinements.
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Response from developer
We value your feedback, Joel! Aiming for a 5-star experience is our priority, and your insights can help us get there. Please share how we can improve by using the 'Contact Us' section on our website or raising a ticket via the Ather app.
Location and map not working
The latest version of app is not showing location and shows blank screen in place of map of where the excat loaction of scooter is. Due to this not able to know where the scooty is currently. The map and location was working with previous versions.
Live Activities Support
Since iOS supports Live Activities for real-time status updates, it would be highly useful if the Ather app implemented this feature.
For example, a Live Activity could start automatically when charging begins and display the current charging status.
Similarly, important events such as theft or movement detection could also be surfaced through Live Activities, allowing users to stay informed at a glance without opening the app.
For example, a Live Activity could start automatically when charging begins and display the current charging status.
Similarly, important events such as theft or movement detection could also be surfaced through Live Activities, allowing users to stay informed at a glance without opening the app.
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Experience with Ather Rita
My experience with Ather Rizta for about past six months is good still I gave four star.
Having some issue
Every night I lose 2 to 3 percent charge
With same software version in India there is more function and n India but we don’t offered same function here in Nepal.
The belt makes real big sound if the road is inclined.
Regarding the fit and finish the indicator switch doesn’t have perform well feels lack to response the action and sometimes even doesn’t response.
Fix these issues
I will be happy to chance my opinion( My almost six Months experience to FIVE STAR).
Thanks
Having some issue
Every night I lose 2 to 3 percent charge
With same software version in India there is more function and n India but we don’t offered same function here in Nepal.
The belt makes real big sound if the road is inclined.
Regarding the fit and finish the indicator switch doesn’t have perform well feels lack to response the action and sometimes even doesn’t response.
Fix these issues
I will be happy to chance my opinion( My almost six Months experience to FIVE STAR).
Thanks
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Response from developer
Thanks for your rating! We’re committed to delivering a 5-star experience. Connect with us through the 'Contact Us' option on our website or raise a ticket via the Ather app.
