Good Fan, Bad Support
No support for out of India customers. There’s been an issue with the bluetooth pairing. But no support from the app team
Asks for review
When we are trying to operate our devices, this stupid app wants us to waste time reviewing it. Asks for review again and again.
Everything is less between you and yours voice features
Excellent
Good, but with potential to be great
The fans are fantastic, but the app can make them better.
Some fans have a light that switches for a moment to tell you a change in the speed, but that light in the middle of the night can become a problem. The solution is simple, a night mode that disables the light.
Another improvement is in the switch mode time. Currently you are forced to select certain values, but allowing the user to decide exactly how many hours after switching off gives you more control and a better experience.
This brings us to the third improvement, schedule. It will be wonderful to define a day and time when the fan gets on and off.
Atomberg doesn’t produce AC’s, so it will be fantastic to be able to use the schedule improvement as an automation between devices. What better than automatically switch off the AC in the middle of the night and start the fan in a night mode, so the user actually reduces his electricity bill and have a more comfortable night?
Some fans have a light that switches for a moment to tell you a change in the speed, but that light in the middle of the night can become a problem. The solution is simple, a night mode that disables the light.
Another improvement is in the switch mode time. Currently you are forced to select certain values, but allowing the user to decide exactly how many hours after switching off gives you more control and a better experience.
This brings us to the third improvement, schedule. It will be wonderful to define a day and time when the fan gets on and off.
Atomberg doesn’t produce AC’s, so it will be fantastic to be able to use the schedule improvement as an automation between devices. What better than automatically switch off the AC in the middle of the night and start the fan in a night mode, so the user actually reduces his electricity bill and have a more comfortable night?
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Worst experience
On day of installation it’s not working and no response Is received and they are not priorities customer request
I am extremely disappointed with the installation and post-installation service I have received.
The technician assigned to me completed the installation, but the product has not been working properly after installation. He specifically told me to call him for the post-installation support and demonstration, as no proper demo or guidance was provided at the time of installation.
When I tried calling him, he did not answer my calls. Only after I escalated the matter did he call me back and provide a time for the visit. However, when I called him around the agreed time to check the ETA, he simply cut my call.
This is highly unprofessional and not the kind of service I expected. I have already suffered a very bad experience due to the lack of proper installation support, communication, and customer service.
I request you to please look into this matter seriously, arrange immediate assistance from a responsible technician, and ensure that the issue is resolved properly along with the required demonstration.
I hope you will take this complaint seriously and improve the level of service provided to customers.
I am extremely disappointed with the installation and post-installation service I have received.
The technician assigned to me completed the installation, but the product has not been working properly after installation. He specifically told me to call him for the post-installation support and demonstration, as no proper demo or guidance was provided at the time of installation.
When I tried calling him, he did not answer my calls. Only after I escalated the matter did he call me back and provide a time for the visit. However, when I called him around the agreed time to check the ETA, he simply cut my call.
This is highly unprofessional and not the kind of service I expected. I have already suffered a very bad experience due to the lack of proper installation support, communication, and customer service.
I request you to please look into this matter seriously, arrange immediate assistance from a responsible technician, and ensure that the issue is resolved properly along with the required demonstration.
I hope you will take this complaint seriously and improve the level of service provided to customers.
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