Asks for review
When we are trying to operate our devices, this stupid app wants us to waste time reviewing it. Asks for review again and again.
Everything is less between you and yours voice features
Excellent
Good, but with potential to be great
The fans are fantastic, but the app can make them better.
Some fans have a light that switches for a moment to tell you a change in the speed, but that light in the middle of the night can become a problem. The solution is simple, a night mode that disables the light.
Another improvement is in the switch mode time. Currently you are forced to select certain values, but allowing the user to decide exactly how many hours after switching off gives you more control and a better experience.
This brings us to the third improvement, schedule. It will be wonderful to define a day and time when the fan gets on and off.
Atomberg doesn’t produce AC’s, so it will be fantastic to be able to use the schedule improvement as an automation between devices. What better than automatically switch off the AC in the middle of the night and start the fan in a night mode, so the user actually reduces his electricity bill and have a more comfortable night?
Some fans have a light that switches for a moment to tell you a change in the speed, but that light in the middle of the night can become a problem. The solution is simple, a night mode that disables the light.
Another improvement is in the switch mode time. Currently you are forced to select certain values, but allowing the user to decide exactly how many hours after switching off gives you more control and a better experience.
This brings us to the third improvement, schedule. It will be wonderful to define a day and time when the fan gets on and off.
Atomberg doesn’t produce AC’s, so it will be fantastic to be able to use the schedule improvement as an automation between devices. What better than automatically switch off the AC in the middle of the night and start the fan in a night mode, so the user actually reduces his electricity bill and have a more comfortable night?
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Worst experience
On day of installation it’s not working and no response Is received and they are not priorities customer request
I am extremely disappointed with the installation and post-installation service I have received.
The technician assigned to me completed the installation, but the product has not been working properly after installation. He specifically told me to call him for the post-installation support and demonstration, as no proper demo or guidance was provided at the time of installation.
When I tried calling him, he did not answer my calls. Only after I escalated the matter did he call me back and provide a time for the visit. However, when I called him around the agreed time to check the ETA, he simply cut my call.
This is highly unprofessional and not the kind of service I expected. I have already suffered a very bad experience due to the lack of proper installation support, communication, and customer service.
I request you to please look into this matter seriously, arrange immediate assistance from a responsible technician, and ensure that the issue is resolved properly along with the required demonstration.
I hope you will take this complaint seriously and improve the level of service provided to customers.
I am extremely disappointed with the installation and post-installation service I have received.
The technician assigned to me completed the installation, but the product has not been working properly after installation. He specifically told me to call him for the post-installation support and demonstration, as no proper demo or guidance was provided at the time of installation.
When I tried calling him, he did not answer my calls. Only after I escalated the matter did he call me back and provide a time for the visit. However, when I called him around the agreed time to check the ETA, he simply cut my call.
This is highly unprofessional and not the kind of service I expected. I have already suffered a very bad experience due to the lack of proper installation support, communication, and customer service.
I request you to please look into this matter seriously, arrange immediate assistance from a responsible technician, and ensure that the issue is resolved properly along with the required demonstration.
I hope you will take this complaint seriously and improve the level of service provided to customers.
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Worst After-Sales Service - Not Recommended
Review:
⭐☆☆☆☆
This is the worst customer service I have ever experienced. I raised a complaint more than one month ago, but no proper action has been taken. I never received any follow-up call from the service team.
A technician visited only once, looked at the purifier for a few minutes, and simply said it was a software glitch. He told me that the issue would automatically be fixed within 24 hours. It has been much longer than that, and the problem still exists.
The TDS level keeps dropping to 5–6, making the purifier unreliable. Instead of resolving the issue, the service team keeps ignoring the complaint.
I regret purchasing this Atomberg water purifier. A good product is meaningless without reliable after-sales support, and Atomberg has completely failed in that regard.
I would not recommend buying an Atomberg water purifier. There are far better brands with much better service, such as Kent or Eureka Forbes. Save your money and avoid the frustration.
⭐☆☆☆☆
This is the worst customer service I have ever experienced. I raised a complaint more than one month ago, but no proper action has been taken. I never received any follow-up call from the service team.
A technician visited only once, looked at the purifier for a few minutes, and simply said it was a software glitch. He told me that the issue would automatically be fixed within 24 hours. It has been much longer than that, and the problem still exists.
The TDS level keeps dropping to 5–6, making the purifier unreliable. Instead of resolving the issue, the service team keeps ignoring the complaint.
I regret purchasing this Atomberg water purifier. A good product is meaningless without reliable after-sales support, and Atomberg has completely failed in that regard.
I would not recommend buying an Atomberg water purifier. There are far better brands with much better service, such as Kent or Eureka Forbes. Save your money and avoid the frustration.
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Love the app
An amazing app overall. Just a really simple request BLDC fans should be able to rotate in the opposite direction as well. Can we please add that feature for winters on fans that would support it.
Poor quality product and zero customer support
Most pathetic and incompetent brand out there, brought smart lock from them and raised support request multiple times but no response from their team and all tickets were closed without resolution. Do not buy any product from them waste of money, energy and time.
Slow Bluetooth Connection
After recent updates, Bluetooth connection takes a while after we open the app and select fan. This is frustrating and did not happen before. Pls fix.
awful interface and set up
even the installation expert is clueless
Can’t be just an occasional app
It’s useful once in blue moon to check the filter status but I guess developers should come up with some predictive analytics suggesting usage pattern, what can be different with our usage. Usage stats etc.
Very good and useful app
Works all the time
Awesome Atomberg Fans
The fans are very convenient to use and easy to control through the mobile app. After using them for 8 months, I would definitely recommend them.
Very practical
Whenever you are away from home and you have forgotten to switch off. You switch off/ on by the app. Very useful.
Ask me Anything is not responsive enough
Under the Help tab the feature Ask me anything is not even responding to suggested questions by the app itself. It needs to be responsive and capable of answering more questions connected with atomberg features and advantages vis a vis other purifiers, so that customers could understand the real value of their atomberg units.
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Great insights!
Useful insights to understand the overall quality of water along with filter health just a click away. The fact that the app is user centric and easy to use is very impressive. Cannot wait to add other products into the mix for home control.
Works well
Does what it says - at least for the fans. Seamless experience, great app.
Breach of Privacy
Atomberg is fooling customer by asking for location permissions which seems irrelevant if your remote can function only with Bluetooth, there app is asking for location permissions for app to work, whereas it’s totally not required, since Fan can work with Bluetooth. Simply not required. If location permissions is denied app does not work at all, though Bluetooth access is present. This is not the way you should be designing apps.
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Fan
I have been using it to control my Renesa Halo fan for a while and it works great!. They made the remote very great and understandable. Definitely good and no bugs have occurred yet so yes it’s very smooth and easy to use.
Worst experience with product and service
I recently purchased a water purifier from this company, and unfortunately, my experience has been extremely disappointing.
The installation process itself was poorly handled — unprofessional and not done properly. What made things worse was the after-sales service. Despite raising multiple issues, the response from the service team has been slow and ineffective, with no proper resolution provided.
For a product as essential as a water purifier, customers expect reliability and prompt support, but this company has failed on both fronts. I would strongly advise others to consider this before making a purchase.
Very dissatisfied with both installation and service.
The installation process itself was poorly handled — unprofessional and not done properly. What made things worse was the after-sales service. Despite raising multiple issues, the response from the service team has been slow and ineffective, with no proper resolution provided.
For a product as essential as a water purifier, customers expect reliability and prompt support, but this company has failed on both fronts. I would strongly advise others to consider this before making a purchase.
Very dissatisfied with both installation and service.
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Lock & Fan
Digital lock is of great use, giving access to service providers at our terms, no worry of carrying keys, different modes like finger print, digital key, access card and keys. Request the Product Team Atomberg to put good quality batteries viz., Duracell etc instead of cheap batteries, which caused problems initially. As regards Fans(3 blade)- Electric efficiency and throw of air is ok, sound can be further lowered.
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