Worst After-Sales Service - Not Recommended
Review:
⭐☆☆☆☆
This is the worst customer service I have ever experienced. I raised a complaint more than one month ago, but no proper action has been taken. I never received any follow-up call from the service team.
A technician visited only once, looked at the purifier for a few minutes, and simply said it was a software glitch. He told me that the issue would automatically be fixed within 24 hours. It has been much longer than that, and the problem still exists.
The TDS level keeps dropping to 5–6, making the purifier unreliable. Instead of resolving the issue, the service team keeps ignoring the complaint.
I regret purchasing this Atomberg water purifier. A good product is meaningless without reliable after-sales support, and Atomberg has completely failed in that regard.
I would not recommend buying an Atomberg water purifier. There are far better brands with much better service, such as Kent or Eureka Forbes. Save your money and avoid the frustration.
⭐☆☆☆☆
This is the worst customer service I have ever experienced. I raised a complaint more than one month ago, but no proper action has been taken. I never received any follow-up call from the service team.
A technician visited only once, looked at the purifier for a few minutes, and simply said it was a software glitch. He told me that the issue would automatically be fixed within 24 hours. It has been much longer than that, and the problem still exists.
The TDS level keeps dropping to 5–6, making the purifier unreliable. Instead of resolving the issue, the service team keeps ignoring the complaint.
I regret purchasing this Atomberg water purifier. A good product is meaningless without reliable after-sales support, and Atomberg has completely failed in that regard.
I would not recommend buying an Atomberg water purifier. There are far better brands with much better service, such as Kent or Eureka Forbes. Save your money and avoid the frustration.
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Slow Bluetooth Connection
After recent updates, Bluetooth connection takes a while after we open the app and select fan. This is frustrating and did not happen before. Pls fix.
awful interface and set up
even the installation expert is clueless
Awesome Atomberg Fans
The fans are very convenient to use and easy to control through the mobile app. After using them for 8 months, I would definitely recommend them.
Ask me Anything is not responsive enough
Under the Help tab the feature Ask me anything is not even responding to suggested questions by the app itself. It needs to be responsive and capable of answering more questions connected with atomberg features and advantages vis a vis other purifiers, so that customers could understand the real value of their atomberg units.
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Great insights!
Useful insights to understand the overall quality of water along with filter health just a click away. The fact that the app is user centric and easy to use is very impressive. Cannot wait to add other products into the mix for home control.
Works well
Does what it says - at least for the fans. Seamless experience, great app.
Breach of Privacy
Atomberg is fooling customer by asking for location permissions which seems irrelevant if your remote can function only with Bluetooth, there app is asking for location permissions for app to work, whereas it’s totally not required, since Fan can work with Bluetooth. Simply not required. If location permissions is denied app does not work at all, though Bluetooth access is present. This is not the way you should be designing apps.
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Worst experience with product and service
I recently purchased a water purifier from this company, and unfortunately, my experience has been extremely disappointing.
The installation process itself was poorly handled — unprofessional and not done properly. What made things worse was the after-sales service. Despite raising multiple issues, the response from the service team has been slow and ineffective, with no proper resolution provided.
For a product as essential as a water purifier, customers expect reliability and prompt support, but this company has failed on both fronts. I would strongly advise others to consider this before making a purchase.
Very dissatisfied with both installation and service.
The installation process itself was poorly handled — unprofessional and not done properly. What made things worse was the after-sales service. Despite raising multiple issues, the response from the service team has been slow and ineffective, with no proper resolution provided.
For a product as essential as a water purifier, customers expect reliability and prompt support, but this company has failed on both fronts. I would strongly advise others to consider this before making a purchase.
Very dissatisfied with both installation and service.
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Lock & Fan
Digital lock is of great use, giving access to service providers at our terms, no worry of carrying keys, different modes like finger print, digital key, access card and keys. Request the Product Team Atomberg to put good quality batteries viz., Duracell etc instead of cheap batteries, which caused problems initially. As regards Fans(3 blade)- Electric efficiency and throw of air is ok, sound can be further lowered.
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Needs improvement in installation and service team
Service member are so unhappy with the payment they get and over stressed. Needs quality for service member and soft skill training. Product is top class and very good.
Failure in pairing with mobile
Failure in pairing with mobile No RESET options. Help button fails
Very good experience but app can be better
The experience of using the app from adding a smart fan to using it is very good. But the user interface of the app is bit dull which can be made modern and classy. Features such as widget and automations are very useful.
The Alexa and Google Connect faced some problem. As I had used Apple ID for login or some reason, tried multiple times and only after 4-5 attempts, it worked.
The Alexa and Google Connect faced some problem. As I had used Apple ID for login or some reason, tried multiple times and only after 4-5 attempts, it worked.
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Excellent
All initial pre- purchase apprehensions were soon dispelled post approx 2 months of usage. Great product and works seamlessly, and being “smart” makes live simpler. Silent and Breezy and Jazzy ! Now the test of reliability as that’s true a function of Time . Good going guys ! Keep the Indian flag high. You must make it a Global Brand - A Proud Indian 🇮🇳🇮🇳🇮🇳
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Good app with room for improvement
The app overall is great. I think the money and co2 saved counters are a bit of a gimmick but good to have. Their ios widget needs improvement. It is very difficult to see if the fan was turned on or off or if the speed was changed or not just from the widget. Maybe adding a visual or haptic cue help us.
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Good but can improve
Had to try a lot of times before being able to add the smart fans to the app. I keep getting an error saying could not connect to Atomberg Server. It works after several attempts over a few days. Once added all works well. No issue so far.
Good App i use many times in a day
This is my long term review of this app & the product. Atomberg team you’re doing fantastic, one request please make these fans HomeKit Enable or at least siri shortcut & make some functional widgets in control centre.
Response from developer
Thanks a lot for your encouraging review. We are working on HomeKit support and will let you know as soon as it is available. If you are using HomeBridge, then support for that is available. Please reach us on app@atomberg.com for more details.
Amazing transitions and pictorial depictions
Very intuitive and informative app. Serves the purpose and gives the right amount of content information with appropriate depictions. Love it!
Great Product
Have been using this product from last six months and I found it very effective and has no problems whatsoever so far
Wifi connection lost
Fan connected with wifi but apps show only Bluetooth symbol . Several time wifi option lost in apps.
