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AT&T Remote Support

AT&T Remote Support

by AT&T Services, Inc.

100 ratings
22 reviews
💼 Business
📊 Productivity

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • August 2, 2021
  • August 23, 2023

Developer

AT&T Services, Inc.
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AT&T Remote Support screenshot #1 for iPhone
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⭐22
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🔄6+ apps
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❓5 answered
FAQ↘︎
📦w/o updates
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About

Securely share your mobile device's screen with customer support agents in real-time. Easily initiate a remote session using a provided PIN and maintain control by pausing or ending the session whenever needed.

✓Real-time screen sharing
✓Secure remote sessions
✓PIN-based session initiation
✓Pause/end sessions anytime
✓Customer support assistance
Show original description

What's New in AT&T Remote Support

23.06

August 23, 2023

This release includes branding changes for AT&T Remote Support logo

User reviews

Most RecentHighest RatedLowest Rated

App won’t even launch

Worthless because it won’t even get past the launch screen
GHound30GHound30

Fixed my problem

The app and the support I got from AT&T was great! They fixed the issue I had with not being able to receive text messages containing codes that I needed to sign in to some of my accounts and reset passwords! Thanks AT&T
Apple hackedApple hacked

Good Overall

Rep was very nice and solved my issue, app was great to help the rep visualize my problem.
apple.user.13apple.user.13

The first time you

The only way I could
tamzX9@tamzX9@

Very careful when I

I’m not sure what to
dorothyrodriguezdorothyrodriguez
See 17 more reviews

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FAQ

What does AT&T Remote Support do?

This app allows you to securely share your device's screen with customer support agents in real-time. It facilitates remote assistance by enabling support representatives to see your screen to help resolve issues.

How do I start a remote session?

To start a remote session, you need to download the app and then enter the 4-digit PIN that was provided to you by the AT&T support representative. This PIN connects your device to their support session.

Is AT&T Remote Support free to use?

Yes, the application is free to download and use. There are no in-app purchases or advertisements mentioned, indicating it's a complimentary service for users receiving support.

Can I control the remote session?

Yes, you have full control over the remote session. You can pause the screen sharing at any time if you need privacy or wish to stop the session. You can also end the remote session completely when your support needs are met.

Who is this app intended for?

This app is designed for customers who are receiving technical support from AT&T. It's for anyone who needs to demonstrate an issue on their mobile device to a support agent remotely.