Appears to be dead
Opening the app gets you a 403 Forbidden error now. I guess Audi on Demand has no more demand. A pity; it was an excellent service while it was working. As recently as 2022 I was able to rent a brand-new Audi A5 for $400 for a week from Audi of Plano. Now—nothing.
Easy to rent an Audi
I’ve used Audi on demand a few times in a few cities and it’s always easy. Price per day is competitive and Audi vehicles are enjoyable to drive.
No locations after “P”?
The App does not show any locations past Plano, TX. This cannot be right.
Not for Australia
Please make it clear in your download description that this is for the US only?
Audi destroyed the Audi car rental app
Rented with Silvercar multiple times and it was fantastic. Loved the app the experience and the cars. Audi bought them and completely destroyed all of the above. I have no idea why the service even exists anymore. They left most major markets. Don’t offer airport pickup anymore which was free. They will pickup and drop off the car but that will cost you at least $100. The commonly don’t have cars available or not the one you want. Pricing is high now.
They turned what what a great driver of exposing people to their product and made it an experience that makes you not like Audi as a company.
Honestly not sure who would even use this service anymore as it is now overpriced and inconvenient.
They turned what what a great driver of exposing people to their product and made it an experience that makes you not like Audi as a company.
Honestly not sure who would even use this service anymore as it is now overpriced and inconvenient.
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excellent company, great app
The Audi On Demand app is intuitive and easy to use. as in all things, there will always be iterative improvements over time, and this app will continue to get better with constructive feedback.
Great service
Have been using silver car for some years now. Back when they only had silver a4s. Everytime was a great experience- the staff at ft lauderdale was energetic and happy. The staff at columbus circle was professional and timely. Now adays when you call a rental company you get robots and endless menus. Silver star sends
texts and youre texting a human. I read the reviews above and they sound like nightmares - perhaps just bad locations? Nothing but good vibes here - makes me wanna make audi my next car when my benz is due
texts and youre texting a human. I read the reviews above and they sound like nightmares - perhaps just bad locations? Nothing but good vibes here - makes me wanna make audi my next car when my benz is due
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Best rental company
This is the best rental company on the planet! Basically the Southwest Airlines model for cars! I’ve never rented a car and my entire check out process been more than 5 minutes! They always have the best, cleanest, safest luxury car ready for me when I arrive ! I wish they were at more airport and had long hours than 9-5! My biggest complain is I can’t ever find a car to rent on weekends in NYC! The Columbus circle location staff are top notch! Several of their staff have given me their personal cell phone numbers if I need anything! I signed a corporate deal for my entire firm! This startup was so great that Audi bought them!
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This is my go-to rental where available
I’ve rented four times in various cities and have been pleased each time. Simple, efficient and the people I’ve interacted with are so pleasant. Forget that nonsense of standing at a rental counter while the person looking at the computer decides your fate. Download SilverCar, drive a nice Audi and enjoy your travels.
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Used to be my go to… no more
Once Audi bought Silvercar, the experience seems to have worsened. From an inability to enter dates on the app, a repeated “invalid token” message (I have the most updated version) and unexplained 2am return times as my only option!?…I contacted customer service … no response … contacted their Facebook message capability, no response … I ended up using Turo last time… for less… with a better car. How sad. If they treat other customers like this, they’ll loose business. Tried using the app today, same token message. Uninstalled and reinstalled … same issue. I give up.
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Horrible !
First; the app does not work. The app does not update. My free rental days have mysteriously disappeared from the app TWICE. No one at silver car knows how to fix this so after you re-send them proof of what should be on your account, they send override codes to book a reservation. This takes several weeks to book a car reservation. Secondly; The Q5 they gave me needed new wipers, an oil change (warning light), it was dented, soiled inside and out with dirt and leaves, $38,000 miles and this “Luxury SUV” was beat up and badly abused. The remote would not unlock the doors. Every time I stopped, I heard swishing water inside the passenger doors !!! I just tried to book again, and my app is blank, all info mysteriously erased AGAIN ! Silvercar is Pathetic at best !
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Stranded by SilverCar
I made my reservation three days before I was due to be in Northern Virginia. I had a 5 hour ride share to get dropped at Audi of Chantilly, VA. On the day of my rental reservation, I get a text at 2:17 pm, my reservation is at 3pm, informing me that I need to reverify my ID, bring a passport, and a utility bill. I've been traveling since 9:30 that day. How on earth would i have the items that it says 'may be required' after I'm enroute? I called the SilverCar Helpline and was assured that i was good to go on car rental or I would've changed my plans hours prior. The agent at Audi Chantilly misrepresented the situation more than once and then accused me of fabricating a story. Claimed that I had claimed to have rented from there before. No such claim was made. There was no valid excuse for me not being able to rent the vehicle and not offering to somehow assist me in getting somewhere else to rent a different vehicle. I know its one out of many SilverCar outlets and I was disappointed that the HelpLine offered no help or care.
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Love using Silvercar
I have rented from Silvercar 3 times and all three times I have had a wonderful experience. Hoping that after their recent transition it’s still has good. Have one reserved at the end of the month. When pricing cars for this next vacay I actually came out paying less for a Q7 compared to a RAV4 from budget
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Security risk!!!!! Don’t sign up.
Someone was able to access our account and make repeated reservations. Our drivers licenses and home address displays unmasked. The card on file was reported stolen years ago and yet SilverCar let this stand. We canceled the reservations and changed our password— but the app won’t kick them out and let’s them still reserve. There is no one at Silver Car to talk to, you can only leave a voicemail. This is horrible. These people don’t care about security and keeping your information secure.
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They cancel your reservation without much notice
I booked through Silvercar from Audi of San Jose on Stevens Creek around 25 days in advance. 2 days before I was supposed to pick up the car I started getting text messages that I had not completed my profile and that my reservation would be canceled. I checked on the app, scanned my card entered my license and other details and saved it again. A day before my rental, I got an email in the morning that my Audi was ready to go, but in the evening I got an email and a text message that my reservation was canceled.
Ideally these details should get asked for and saved during the reservation itself rather than bothering customers a couple of days before their rental via text messages (some of which get filtered by IOS)
Ideally these details should get asked for and saved during the reservation itself rather than bothering customers a couple of days before their rental via text messages (some of which get filtered by IOS)
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Service is great, app is extremely buggy
There are so many issues with this app. It constantly logs you out, doesn’t load results, unlocking the car doesn’t work, pricing constantly changes, and the list goes on and on. That said, if you managed to book something, you’re golden. Cleanest and newest cars I’ve ever rented, and no sales rep trying to upsell you insurance or extras you don’t need.
Please. Fix. The. App. Though
Please. Fix. The. App. Though
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Zero stars, do not use this service
This service has horrible customer service and it falsely advertises that they will drop off and pick-up. They do not drop off and pick-up. In addition, they will not even call you to tell you that they will not be showing up with your car. In addition, this service has given me a lower tier rental than I have booked when renting. The service has also double billed and takes work on the customers end to get it corrected.
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WARNING! Read first if you value your $ and time
It would take me half a day to list everything that’s gone wrong with my experience, so I’ll just pinpoint and narrate the obvious conclusions anyone can make after doing any basic research thru reviews and online customer reference sites regarding this company. It’s evident the few and scarce “good” reviews are fabricated by people either working or linked in some financial way to them. If not all, I’d say a good eighty to eighty-five percent are. Just don’t take my word for it and do some diligent research about them before you, or perhaps your vacationing relatives as well, run the risk of living the nightmare I experienced after I mistakenly ignored the many various signs. Even, believe it or not, spiritual signs, that I now recall and have pondered on about. Otherwise, I wish not good, great luck, hopefully you won’t find yourself writing a similar review in the future and thinking “s..., that guy did wrote bout it try and warm ....f..” seriously DON’T use this company. You’ve been extensively warned.
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Great Option
I’m a “road warrior” with elite status on most rental car companies. Since discovering Silvercar, I prefer to rent my car here because of the efficient process using the app and of course nice cars at very competitive prices. The only two minuses: limited locations and opening hours.
App is OK Dmitry A+
I’ve used Silvercar a few times, and it’s been great. The App itself has some issues, but the cars, pickup, and drop off have always been satisfactory. Special mention goes to Dmitry in customer service. Any time I’ve had a special request, I know if Dmitry is on the case, he will do whatever it takes to get it done. Can’t emphasize enough, how great/helpful he has been on multiple occasions.
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