Ion Pro 2
I have used the ion pro 2 for several months now and am not very happy with them. They frequently fail to connect, when they do the connection is dropped. Failure to charge in the charging case is the result of a fundamental design problem insofar as the units will frequently fail to connect with the case without performing gymnastics with the aids to force connection through imposed pressure. On the whole I have to say that I am disappointed in these units and regret wasting my money.
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Helpful and came free appointment!
A customer service rep was very helpful and taught me how to use the app! Once I got the the help it was a breeze to set up with my mom.
I don’t normally do reviews but I had to bc this is Great app!!!⭐️⭐️⭐️⭐️⭐️
Using this app along with my hearing aids has been so easy! Everything I need is right at my fingertips. It’s definitely user-friendly, which is a huge plus. ⭐️⭐️⭐️⭐️⭐️
Love everything Audien
I love Audien Ion products including the app! Have not had the issues others have had and find it easy to use !
Awesome
This allows you to adjust your device in so many different ways but most of all it put support right at my fingertips absolutely love this app. It’s very easy to use. It gives you all the tools you need to be able to use your device at it’s fullest.
Easy to use/set up
My favorite thing about Ion IQ is how easy it is to use and set up. I never knew how important it was to be able to hear until I started doing more research on it. Definitely worth a try if you find yourself or a loved one struggling.
Very easy to get setup for my papa
Setup guide walks you through easily the setup process, connection was super duper simple and everything was a breeze to get it on my grandpa!
He loves using it and is super simple. Reccomend
He loves using it and is super simple. Reccomend
Won’t Connect
I use Ion Pro 2. I have never been able to get the app and hearing aids to connect, no matter how closely I follow directions.
They have issues
The connection somehow drops from the hearing aids to my phone app. Phone and aids are within a foot of each other. I try and reconnect the aids to the phone, the app shows success they are connected, but in reality they are not. The phone app is blank and pulsates up and down. If it does connect the left ear is on and the right ear is off. I can’t get it to connect……have turned the phone off and back on, have removed the app and reinstalled it and putting them in the case and then putting them back on is also a lost cause.
Now the case…..I have put my aids in the case, get up the next morning and they are dead……have not charged. I play a game now to move the aid around until the white charging lights come on. Then I carefully close the lid making sure both lights stay on. Sometimes when the lid touches the aid cord the light(s) go off. Very time consuming and super frustrating.
Now the case…..I have put my aids in the case, get up the next morning and they are dead……have not charged. I play a game now to move the aid around until the white charging lights come on. Then I carefully close the lid making sure both lights stay on. Sometimes when the lid touches the aid cord the light(s) go off. Very time consuming and super frustrating.
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Will not stay connected
Even when the aids are 1 foot from me they won’t stay connected. Works great if they would stay connected. Batteries go down very fast!
App needs to be redesigned
The heating aids (Ion Pro 2) work well, but the app is useless.
It will constantly (every 15 minutes or so), drop the connection to the hearing aids and will not reconnect unless you put the aids in the charger for “2 seconds” and then reconnect.
That means that you must carry the charger with you if you want to adjust the aids. This makes the app less than useless.
I have another pair of TruHearing aids and the controlling app never disconnects the aids.
Your app needs to be reconfigured or abandoned!
It will constantly (every 15 minutes or so), drop the connection to the hearing aids and will not reconnect unless you put the aids in the charger for “2 seconds” and then reconnect.
That means that you must carry the charger with you if you want to adjust the aids. This makes the app less than useless.
I have another pair of TruHearing aids and the controlling app never disconnects the aids.
Your app needs to be reconfigured or abandoned!
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Ion pro 2
Having trouble all the time
Will not stay connected
Even when the aids are 1 foot from me they won’t stay connected. Works great if they would stay connected. Batteries go down very fast!
Frustrating
Always telling me cannot connect when my hearing aids are in my ears. Must put in charging case then remove so app connects. Really frustrating and cumbersome!!
So annoying
App won’t stay connected, so every time I want to use the app, I have to put the hearing aids back in the charger and take them out.
Serious problems
Firstly, the charging case needs redesign ing- if you take out the aid you put away first I have found that, because the leads are crossed over one another, you pull out the other aid as well, which ends up on the floor.
Secondly, there are serious problems with the Bluetooth connection. I have found it takes up to 5 times to connect the bluetooth and even then the connection can drop out, requiring them to be reprogrammed again.
Third, on a positive note, the units operate well if they are just used as hearing sids. One personal problem however- I work in an area where there are lots of door access badge readers, so when in their proximity sll I get is a loud crackling noise from the aids. They are good for everyday use otherwise, just not at work.
Secondly, there are serious problems with the Bluetooth connection. I have found it takes up to 5 times to connect the bluetooth and even then the connection can drop out, requiring them to be reprogrammed again.
Third, on a positive note, the units operate well if they are just used as hearing sids. One personal problem however- I work in an area where there are lots of door access badge readers, so when in their proximity sll I get is a loud crackling noise from the aids. They are good for everyday use otherwise, just not at work.
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Application Needs Work
The hearing aids are as good as others I've tried in the past, but the functionality of the application is poor. The devices constantly disconnect and I need to carry the case, constantly, in the event they disconnect. Please, please update the application with more consistently.
App stinks
Hearing aids work fine but the app is horrible. It will work for a short time but then it won’t be able to detect the hearing aids so the app is useless. Makes you put the hearing aids back in the case to reconnect and this only works for a short time again. I see other users say the same thing. Please fix the app. It is so inconvenient now and almost useless.
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App needs work
I feel like the hearing aids have potential but this app needs a lot of work. Could not access the hearing profiles, they would disconnect all the time, streaming issues.
App doesn’t work
I can only get it to work some of the time and when it does, it disconnects from the hearing aids frequently!
