The Hartford APP…?
2 Stars because I’m no longer sure that this app is functional. I also need to go to the website because this app freezes everywhere I click? So sad. It also appears that the App has not been updated since 2017…!? Is that correct? I’m so confused. Standing by for your reply should the app be functional; if not - please delete it. Still a Loyal customer.
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Cannot log in from iPhone
Repeated attempts to log in using this app but the login screen fails to display. Tried to reload this app twice but it still does not open the login screen. I now have to open a web browser on my iPhone to access The Hartford
Can't login!
I wasn't even able to use the app. When I clicked the LOGIN button, it hung up the app, so I wasn't able to do anything. Really frustrating coming from the Allstate app where everything worked smoothly and I was able to save my ID cards to my Apple wallet. I guess you get what you pay for. 😩
Terrible "App"
Had I know this App was so poorly designed I would have never switched auto policy. This is not a genuine App, but rather just a simple and silly link to Hartford's website. Once this App is opened it takes almost a minute of "processing" to get to the log-in page. Geico and USAA Apps are so much better. Will most likely abandoned Hartford when my new 6-month policy ends.
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It doesn’t work
The app is highly buggy, at least on iOS. Clicking on login takes me to a blank page that never refreshes. It’s been this way for over six months. I’ve even deleted the app and reinstalled, but the problem persists. What good is an app that a customer can’t access?
Everything is wrong with the useless app
Where to begin. The UI looks like it’s from 2002. The to log in, says my biometrics is expired so I log in manually. Then can’t locate my auto account, which is appears so common there’s a message on the app about it. For months. Can’t see my payment history, or any billing information, including autopsy or changing payment type. And the biggest, YOU CAN’T ACCESS YOUR AUTO INSURANCE CARD! So if pulled over, or in an accident, I’m supposed to call and wait on hold?? Or email and get it tomorrow???
This is seriously the worst app I’ve ever used by any company. I will switch my auto insurance as any savings is negated by the absolutely worthless app.
This is seriously the worst app I’ve ever used by any company. I will switch my auto insurance as any savings is negated by the absolutely worthless app.
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App FAILURE
I downloaded the app. Entered my information. NOT the first time this has happened!! Whenever I close the app, clear my cashe and open the app again, I am asked to login; however, I get nothing but a White Screen! It takes so long to get the information I want to view that by the time I get anything, I am frustrated, exhausted and embarrassed! Yes, I have checked the box for Face ID. Nothing!! Nothing!! Someone fix this app!
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Hartford
Hey are you aware that it’s broken. This app is a total train wreck. Takes forever to log in and then nothing functions after that. The customer service people tell everyone to just call. Isn’t that backwards now a days.
Pathetic Excuse for an App
Just switched my insurance to The Hartford through AARP and downloaded the app. Design of the app is amateurish and not very refined. But my main problem is that it won’t let me log in. I put in my user name and password and it just loops and loops forever. Tried it two days in a row with same results. I sure hope the insurance is better than their app development. Get it together Hartford!
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Worst app
Please have your developers use Geico’s app to understand what a good experience feels like. The login process is faulty on this app, and it clearly is not visually updated for IOS16. This app needs a revamp. I just switched my auto coverage to Hartford, I hope this app isn’t indicative of the service I will receive.
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Terrible app - not user friendly
This app is the most frustrating insurance app I have ever used. Every time I login it forces me to reset my password because they’ve “consolidated all my accounts.” And after jumping through those hoops to login, it asks for my policy number before sending an error that it doesn’t recognize the number I paste into the input box.
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Absolutely Terrible
I’ve been struggling with this app now for several years now…. Slow, not just slow, extremely slow. It seems as though every time there is an ‘update’ the thing gets worse. Please deliver me. I rank this app later of all the online apps I use. The performance is being terrible.
Issue with this app
Had no problems with this app until now. Made a payment got an error message with instructions to move to closer to a Wi-Fi area or something like that. Wound up paying TWICE! Thankfully I had enough in my account to cover it.
Off to a bad start
Opened the app, and stuck on the "Your app has been updated" splash screen. It won't scroll, won't go away. That's it, all I can report right now.
Fix face id
REVISED REVIEW:
I am able to log in now, but only if I do not select “enable Face ID.” When enabling Face ID at login, a warning message appears. Tapping “ok” then takes me back to the login screen.
ORIGINAL REVIEW:
This latest update has rendered the app unusable. Even after resetting password, as instructed, I successfully logged in. Then the ‘reset your password’ screen appears again. Infinite loop.
I am able to log in now, but only if I do not select “enable Face ID.” When enabling Face ID at login, a warning message appears. Tapping “ok” then takes me back to the login screen.
ORIGINAL REVIEW:
This latest update has rendered the app unusable. Even after resetting password, as instructed, I successfully logged in. Then the ‘reset your password’ screen appears again. Infinite loop.
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Slow Card
5 star but Being generous. Extremely hard to sync up and Super S l o w, to log on. Good design horrible back end!
Don’t get this insurance
Requested a quote in the app for 2 vehicles, for the second vehicle it didn’t recognize the VIN, so I entered year, make, model of vehicle. Received a quote and proceeded to pay, the app requested the VIN again for the second vehicle; I entered and proceeded to pay the quoted amount. The next day I went to download proof of insurance cards and the second vehicle had a bogus VIN. Called and they re-entered the VIN, but said it would cost $40 more. I had already cancelled my other insurance, so I paid. I think this is a scam, you think you have a low price, but you don’t!!! Don’t buy!!
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Consistently Inconsistent
I recently deleted and then added back the app to make sure I had the most recent version. When trying to log in,I get the spinning sprocket for minutes & minutes & minutes. I’ve turned my phone off/on to no avail. Geez guys it’s virtually 2021, apps ain’t rocket science; spend some money & get some professionals on it please.
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Terrible app development
For such a well known company, you’d think they would be able to create a more reliable app. The app sporadically closes and making a payment is a crap shoot. Every single time I login and make a payment, I get a “system error” notification. I literally need to log out and back in to make sure my payment went through. Has been this way as long as I can remember. With every update, I keep hoping they fix that issue.
For the love of God...PLEASE REDESIGN YOUR APP, it’s terrible.
For the love of God...PLEASE REDESIGN YOUR APP, it’s terrible.
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Clunky slow and buzzard
How large companies have such awful apps always surprises me.
Things like entering a payment the payment date defaulted to a day the system would not accept had to schedule it 2 days in the future.
Does not tell you this however tells you that there is a connection error and you need better reception.
Rant over sorry all
Things like entering a payment the payment date defaulted to a day the system would not accept had to schedule it 2 days in the future.
Does not tell you this however tells you that there is a connection error and you need better reception.
Rant over sorry all
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