No payment, no loyalty (less than stars for customer care and soon $0!!)
At first I talked to their “customer support” I explained that I had less than no money right now. I had below $0! I explained the bank was processing my hardship application. One representative after another would finally check the computer, the correspondence and agree to enter the information. After months of using their “service”, during the hardship of family death and clinical diagnoses ($2500 copay paid over less than 3 months) I was actually being harassed. One associate made sure to basically call me a liar and threaten court action with an utmost contemptible tone.
This company has no regard for your loyalty and no issue with turning your hardship into nightmare. Landlords, credit companies, the ACTUAL BANK was willing to work with me through a 3 month hardship. Slowly digging out of that hole. Paying companies who held me during my crisis.
And AutoPayPlus, they will no longer be my payment concierge who were CONTRACTED to FIRST remove money from my account and THEN pay my bank to make life EASIER for me. THEIR clerical error has me here, months later, paying back $363, at $20/mo ;) writing this review in hopes it will quench the burning pit I get in my stomach every time I think of their lack of respect for MONTHS, NO YEARS, of loyalty (BIG surprise) as soon as the bank Digital Federal Credit Union (who did not harass me) was able to push through their mountain of financial hardships (due to 2025 government shutdown) and approve my application NOW AutoPayPlus calls have stopped, now that I’m digging out, now that I’m back to work and getting control of my life back they email their offers to begin “helping” with the cumbersome bank payments. Wow.
Don’t fall for it! They are a company with no scruples. Even now, months later, I feel myself becoming emotional. My suggestion; find a different payment concierge or set up your own automatic payments. Do Not Go Through AutoPayPlus unless you’re sure you’ll NEVER have an emergency that requires a company that will value your loyalty with a TEMPORARY hardship.
End of review (rant)
Horrible company
Response from developer
Thank you for sharing your experience. We’re very sorry to hear about the frustration you’ve described and appreciate the opportunity to clarify a few important points. AutoPayPlus services are only activated with authorization provided during the dealership financing process. While enrollment is typically facilitated by the dealer at the time of purchase, all debits and services are governed by the agreement presented during that process. We understand that this may not have been clear, and we regret any confusion surrounding your enrollment. We would like to review your account activity, authorization details, and any pending concerns to ensure this is handled appropriately. Please email your name, phone number, and best time to reach you to marketing@autopayplus.com, and our Senior Director of Operations will personally review your account and follow up with you directly.
