Customer Service
Andrew in IND turned what was seemingly a nightmare of a trip into a pleasant experience. I’ve been a Preferred Customer for a long time and I was about to give up on Avis from my last rental and then this current one. Andrew was quick to problem solve and elevated my customer experience.
Reservation disaster
I made a reservation and chose a time slot they offer for 9pm. I showed up and the place was closed. Why have a 9pm pickup available if its not available? This totally destroyed my plans
Too many add ons
The app is fine but really hate having to roll through declining all the “you’re eligible” offers just to rent the vehicle.
Love you guys
I’ve been using it for a very long time and I’ve always been treated to see well!
Had enough of their software updates
After almost every software update, I have to login again. Seems like no big deal, right? However, I can’t remember the last time I was able to login using my email and password after a software update. In fact, I changed my password again and tried to use my email plus password and now it’s telling me that my email address is not valid. Although, it sent my password reset to the correct email address earlier. I am so sick of Avis and their login deficiencies
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Islip
Everything has been great! Amongst all other things in New York, I’m most looking forward to the next car rental experience from Avis in Ronkonkoma! So fun!!!❤️
Ease
We had to extend our stay and the app made is so easy.
Ez tag
I rented a car in New York New Jersey area only to find out they did not have an easy tag and when I went through the first easy tag bow booth it showed that I had no tag so I was concerned and I planned the rest of my trip to avoid tolls asbestos as possible. Only to find out when I checked out, the attendant told me that there are no more easy tag, and it will be read from your license plate. This should have been me when I rented the car. I spent an extra 2 to 3 hours on the road, avoiding tolls and wasted my valuable time.
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AVIS FREMONT LOCATION
First and foremost I would like to thank Avis for their Fremont Location. The Customer Service Team Is exemplary in satisfying customers, Friendly Service Staff
Cars are always clean and reliable. I chose this location because of the Customer Service Experience and their dedication to providing customer satisfaction in their services. Please Consider To Never Leave This Location🙏
Cars are always clean and reliable. I chose this location because of the Customer Service Experience and their dedication to providing customer satisfaction in their services. Please Consider To Never Leave This Location🙏
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Cancelation charge
I had a change in my plans 15 minutes after I reserved my car for a trip 6 weeks away and had to pay a cancelation fee of 50 Canadian dollars. Ridiculous.
Cancel fee?!
I was charged a $50 cancel fee from Avis! Maybe because it was in Ireland? I Thought I might as well book direct with Avis and not go through Priceline since the cost was nearly the same but they were fully refundable! I won’t do that again.
Quit Adding Extras
Stop adding on extra protection to my account when I rent cars.
App solo en inglés
Por qué no existe en español?
Terrible company
Despite the fact that we could not make it to Kauai due to a hurricane, Avis still charged us a cancellation fee. And I am a chairman club member, which I believe is the highest level renter one can be at Avis. Rent from any company other than Avis.
Easy rental process
No issues so far. Avis is accommodating too!
Bad experience
In 2 weeks inarrived to airport to peak the car they told me the location turning around in airport parking can not find the car, the worst this time they gave me a corolla cross with half tank, ( how can i do to refill half) i refilled more they mention that car was with full tank!! Paid 20$ fir missing fuel. They mn’ention that i did 1800 miles in 4 days i was doing 40 miles a day for 4 days. No action no customer obsession
Jacksonville airport
Jacksonville airport
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avoid if possible
the app let me book a reservation at 4pm that they knew closed at 4pm. apple maps said they closed at 6pm. I get to the store and it says they closed at 4pm..so why did avis let me make the reservation?! call customer service all they said was sorry oh well. i had to move my trip back a day for pickup the next morning for $20 more after losing a day. no compensation for avis incompetence. I book a reservation at 8AM for another avis location. apple maps says avis opens at 8AM. I get here this morning THEY OPEN AT 9AM SO WHY DID AVIS LET ME BOOK FOR 8AM ?! avis is a joke man 😂👎🏾
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Shockness AB 20
Wood A Bowen T Jones K
Diplomat Lin
Excellent
Love Em…
Avis is the best rental company PERIOD. Always available and always the best prices
