Can’t sign in
My email and password work on avis website but don’t work on the app, it says I entered wrong information. Useless app, I am just deleting it.
Corrupt company/horrible customer service
Stay away from this company, 50% of the time there is always something wrong with the car, no windshield wiper fluid, smells like smoke inside, dings everywhere and will expect u to pay for it if you don’t have proof it wasn’t there before,engine light on/oil levels, etc.. also the points system is corrupt, last I looked they were going to charge me 2100 for one free day when the base price was $42 (which should have been 700 points) but customer service makes up or just doesn’t even check what your talking about and says some BS response.
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Disappointment
Disappointment of a car rental place as always. Provide card after card for the reservation and even though I accidentally leave the physical at home there’s just ABSOLUTELY no possible way to use them. They must put a hold on all my checking account and do a credit check AND keep my money at least 2 weeks. And THEN when you cancel the reservation they get to keep $50! Great scam of a company you got going. And I’m stranded. Thanks.
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Search
Your search to find available cars makes the user select each individual location.
Still Supported?
This App no longer launches. On launching it freezes then crashes. So presently unusable and 0 stars.
App a TEN
The app is easy for this 80+ guy. Quick and very user friendly
Wrong car after reserving
Selected standard car pay later, when pulling up reservation car is compact car for different price. Canceled and tried again same thing, need to fix the App
Not good
Won’t add reservations on the app have to go through email and the web. Tried charging me an extra $800 for removing a car seat online credited 80. They should get to work on this app immediately. Completely outdated and unacceptable
Bad design
Tried to do rental pre check while waiting in a line of 40 people wanting to rent a car. And the app does not even work. Cannot pre-checkin feature is totally impossible to use. Horrible design.
Not accurate
Let’s you do a reservation and pay in advance only to be called from store that there is no vehicles available and I need to call a different store as they can’t check or transfer. Now I have to wait 7 days for a refund they gladly took in seconds
Significant improvements
Great app .. especially for frequent travelers
No cars and terrible customer service
Arrived at the Jackson airport and there were no cars for several folks were waiting in line with confirmed reservations. Customer service was terrible. They didn’t care they didn’t wanna help. They just said no sorry call at one 800 number. I called the number and of course it was after hours and they didn’t care. Nobody answered. I tried to chat multiple times and received a response on the chat, composed by copilot. Because it basically was copied and paste it with the information that says copilot says:. Probably not gonna do this ever again with Avis just terrible after our support terrible customer service at the counter and no resolution of the fact that they had no cars for a confirmed resolution. I was stranded.
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Great app one flaw
Everything is easy, it would be nice to be able to get the super coverage for insurance on the app vs at the counter.
So easy
Very easy to use
Utter failure
Never have a car and never have my preferred reservation- total failure multiple times in Indianapolis and Newport Beach
To
To
No cars
Preferred customer with reservation but line is 50 people long with no cars.
Decline in the App’s Ease of Use
The Avis App was very user-friendly, and easy to navigate and understand. Now, there are so many “hidden charges” and “implied conditions” that it greatly benefits the company more than the loyal customer.
$50 to cancel 2 days early.
WTF! Are you kidding me. Way to loose a customer for life!
Norfolk was horrible
I had a reservation for a vehicle at Norfolk Airport. They overbooked and were having system issues. I told them to cancel the reservation when it got to a 2 hour wait for the vehicle. I checked today, August 17, 2026 and the vehicle was never cancelled. I cancelled it and I hope I don’t get charged. Absolutely horrible customer care and service.
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Great company.
Great place to rent from. So location need little work on there car cleaning services. They need like car clean interior inspector to make sure customers get a while car.
