Super
We had an outstanding experience with Avis from beginning to end. The home delivery service was absolutely exceptional and made everything so easy. The team was friendly, professional, and genuinely caring.
We did have an issue with our first vehicle because the third-row seats would not fold down, but the team reacted immediately. They quickly picked up the vehicle and delivered a replacement without any hassle. Their responsiveness and commitment to customer satisfaction were truly impressive.
A huge thank you to everyone involved for making what could have been a frustrating situation completely stress-free. Excellent customer service, wonderful people, and an experience that exceeded our expectations. I would absolutely recommend Avis and their home delivery service!
We did have an issue with our first vehicle because the third-row seats would not fold down, but the team reacted immediately. They quickly picked up the vehicle and delivered a replacement without any hassle. Their responsiveness and commitment to customer satisfaction were truly impressive.
A huge thank you to everyone involved for making what could have been a frustrating situation completely stress-free. Excellent customer service, wonderful people, and an experience that exceeded our expectations. I would absolutely recommend Avis and their home delivery service!
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Electric vehicles
Came to pick up and they don’t even offer them. Scam.
The best car rental app
This is by far the best car rental app I have used in the US. Clean UI, quick and easy to understand selection of cars and upfront pricing. Love the app.
This app is terrible
Trash it and start over. It never works correctly
Class of car changed after booking
I reserved a premium wagon in the app but after the confirmation was sent it was for a compact car. Need to cancel and reserve again.
App size
The App doesn’t adjust for use in a IPad! It is quite annoying and really a waste of space, while it could have been optimized for the maximum size of the screen.
Receipts Now Difficult to Save/Print
Why have you made saving or printing receipts so difficult to find both on the app and on the website??? We need those to be simple for expense report filing.
Terrible service at Key West
Horrible service. No one answers the phone. Impossible to get your Car after 6pm. Go to enterprise
No car
Preferred member and no car!
Not reliable
I made a reservation six months ago for 12 passenger van and when I went to pick it up at 11:30 at night they told me that there were no vehicles available at all so I was stuck in the airport with no vehicles with a large group of people and I had to go to a different rental agency to get a vehicle.
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Wilkes Barre Scranton airport
I left a pair of prescription sunglasses in the car. I have called the counter so many times and no one will pick up.
Funeral
How Could you
We were coming to see our brother in hospice. He passed away and his funeral was set for Monday I asked if we could pick up the car one hour early. One hour! You insisted that is was a change of reservation and the price would more than double to over $800 for five days in an average vehicle
You should be ashamed of yourselves charging a rapacious fee or even a cancellation fee. No more Avis for us.
We were coming to see our brother in hospice. He passed away and his funeral was set for Monday I asked if we could pick up the car one hour early. One hour! You insisted that is was a change of reservation and the price would more than double to over $800 for five days in an average vehicle
You should be ashamed of yourselves charging a rapacious fee or even a cancellation fee. No more Avis for us.
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AVIS! The way to GO!
As a Field Service Representative,no matter the job gets extended or completed earlier than expected AVIS has always been there to accommodate my transportation needs! When you’re out of familiar territory it’s so great to have transportation you can rely on!
DelNorte
Always a pleasure dealing with these guys
Horrible app
Keeps making me spit payment, when I want to change to a different card. Bad design
Itemized receipt
Please add itemized summary and itemized receipt options, I rented a car and added unlimited e-tolls to my rental, after returning the car, the toll company charged me tolls, saying they don’t see tolls in receipt, the receipt and email summary says “rental options” instead of “unlimited tolls! Please add those options for both when booking and after returning! The reservation clearly needs to show unlimited tolls rather than rental options! Thanks
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Could use improvements
Missing the ability to add new CC while confirming reservation
Disclaimer about “total cost “ not being the total is confusing
Disclaimer about “total cost “ not being the total is confusing
Don’t do it find a different app
Avis: Where your rental never truly ends.
Returning the car was apparently just the opening act.
I dropped it off, an Avis employee accepted it, and I went on with my life. A week later I get contacted and told the windshield is broken and somehow… it’s my problem.
Interesting business model. Maybe next week they’ll call and tell me I owe them for a flat tire, low washer fluid, or an asteroid strike.
At this point, I’m convinced renting from Avis is like leaving a casino. You think you’ve cashed out until someone runs after you into the parking lot yelling, “One more thing…”
My advice? Before returning an Avis rental:
* Hire a film crew.
* Record a 360° walkaround.
* Get three eyewitnesses.
* Have a police officer sign the inspection.
* Maybe call NASA to verify there aren’t any incoming meteors.
Because apparently “Your employee accepted the vehicle” isn’t enough.
If your return process allows damage to be blamed on customers days later, what’s the point of the return inspection?
I’d rather wrestle an alligator in a phone booth than rent from Avis again.
⭐☆☆☆☆ Would not recommend. The rental ends, but the surprise charges apparently have unlimited mileage.
Returning the car was apparently just the opening act.
I dropped it off, an Avis employee accepted it, and I went on with my life. A week later I get contacted and told the windshield is broken and somehow… it’s my problem.
Interesting business model. Maybe next week they’ll call and tell me I owe them for a flat tire, low washer fluid, or an asteroid strike.
At this point, I’m convinced renting from Avis is like leaving a casino. You think you’ve cashed out until someone runs after you into the parking lot yelling, “One more thing…”
My advice? Before returning an Avis rental:
* Hire a film crew.
* Record a 360° walkaround.
* Get three eyewitnesses.
* Have a police officer sign the inspection.
* Maybe call NASA to verify there aren’t any incoming meteors.
Because apparently “Your employee accepted the vehicle” isn’t enough.
If your return process allows damage to be blamed on customers days later, what’s the point of the return inspection?
I’d rather wrestle an alligator in a phone booth than rent from Avis again.
⭐☆☆☆☆ Would not recommend. The rental ends, but the surprise charges apparently have unlimited mileage.
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Preferred status not helpful
I have used Avis for a few different trips lately and have had problems each time. The idea of preferred status and the app is to allow me to have a car waiting for me when I get to the airport car rental. It has not worked once. I cannot select a car from the app. I have to wait in line at the preferred counter for a car to be assigned (one time was a 45+ minute wait in line outside in 98 degree weather). Last time, I was assigned three different cars before there was actually one available for me. Would not recommend Avis if you have the option of another company.
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Awful
I rarely leave negative reviews, but my recent experience with Avis was bad enough that others should know what to expect.
I rented a minivan from Avis at Los Angeles International Airport. When I arrived, the vehicle that had been assigned to me had already been driven away by someone else, so I was given what was described as an “upgrade.” In reality, it was an older minivan with nearly 70,000 miles that was already showing significant wear and tear.
After driving to Ventura, just three days into my rental, the van displayed transmission failure warnings and became undrivable. I immediately contacted Avis to request a replacement vehicle. It took nearly an hour of being transferred between departments and waiting on hold before I finally reached someone who could help.
Unfortunately, the “solution” was incredibly disappointing. Rather than replacing my vehicle at the nearby Avis location in Ventura—which had replacement minivans and SUVs available—I was told the vehicle would need to be towed to Simi Valley. I was expected to ride in the tow truck, and the best replacement they initially offered was a Toyota Corolla.
This made absolutely no sense. I had rented and paid for a minivan because I was traveling with six people and our luggage. Offering a compact sedan as a replacement was not a realistic solution.
What was most surprising was how little flexibility Avis demonstrated. For a company of this size, it’s difficult to understand why they couldn’t leverage available vehicles at a nearby location to take care of a stranded customer—especially someone identified as a VIP customer.
Mechanical failures happen. What defines a company is how they respond when things go wrong. In my case, the response was slow, inconvenient, and completely failed to meet reasonable customer expectations.
This experience has seriously damaged my confidence in Avis, and I’ll be giving strong consideration to other rental car companies for future trips.
I rented a minivan from Avis at Los Angeles International Airport. When I arrived, the vehicle that had been assigned to me had already been driven away by someone else, so I was given what was described as an “upgrade.” In reality, it was an older minivan with nearly 70,000 miles that was already showing significant wear and tear.
After driving to Ventura, just three days into my rental, the van displayed transmission failure warnings and became undrivable. I immediately contacted Avis to request a replacement vehicle. It took nearly an hour of being transferred between departments and waiting on hold before I finally reached someone who could help.
Unfortunately, the “solution” was incredibly disappointing. Rather than replacing my vehicle at the nearby Avis location in Ventura—which had replacement minivans and SUVs available—I was told the vehicle would need to be towed to Simi Valley. I was expected to ride in the tow truck, and the best replacement they initially offered was a Toyota Corolla.
This made absolutely no sense. I had rented and paid for a minivan because I was traveling with six people and our luggage. Offering a compact sedan as a replacement was not a realistic solution.
What was most surprising was how little flexibility Avis demonstrated. For a company of this size, it’s difficult to understand why they couldn’t leverage available vehicles at a nearby location to take care of a stranded customer—especially someone identified as a VIP customer.
Mechanical failures happen. What defines a company is how they respond when things go wrong. In my case, the response was slow, inconvenient, and completely failed to meet reasonable customer expectations.
This experience has seriously damaged my confidence in Avis, and I’ll be giving strong consideration to other rental car companies for future trips.
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