Scheduling is terrible
On June 27 I had a video appointment with the general practitioner. After we were done discussing my plan of care, she sent me an invite to see her in 2 weeks for follow up as I have been prescribed a new medication. Upon trying to schedule that appointment I was unsuccessful because of no availability. I called to see what else I could do. The lady I got in contact with said that the soonest availability was in November. She said she was going to message the doctor and get back with me. I never got a call or message back from the person who was helping me. I feel like I’ve had a problem with this app on scheduling since I got it. As most of my appointments have been canceled after I sat here waiting for a half an hour or more to find out the appointment was cancelled. I feel it’s been more of a problem than helping. I don’t have anything to say against the doctors or therapist but the scheduling is terrible and you need more professionals to help with the workload. It’s not fair to them or us that this company is dumping such a large work load on there workers. My Therapist alone has a caseload from at least 5 different states. That’s outrageous!!! You need a better scheduling department and more workers or less workload. There’s no way to effectively manage the work you are putting on these good people.
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Always positive sessions
Therapy sessions with Baylon were always positive, and a safe place to open up and reflect on things. Each session was an opportunity to convey my thoughts and process my emotions about current situation that I found difficult to navigate. Overall, it felt very productive to have a therapist that is able to understand my perspective without feeling judged. My therapist was really good job at listening and building a good rapport. Because of this, I had a good experience with therapy and it only encourages me to revisit therapy in the near future if needed. However, with that being said my only negative comment is that Babylon’s policy only allows patients to have 12 sessions for treatment. I don’t think 12 sessions is enough, it should be done on a case by case situation. Where patients have the opportunity to choose if they want to continue therapy, if so having a protocol where they need to go through a renewal process, which does not disrupt their current treatment with their therapist. Or something like having a mid/ end year evaluation where the therapist consults with the patient about how they benefited from therapy and if they need to reduce the frequency of sessions or maximize them based on case by case situation. It was really disappointing to have to end therapy so abruptly due to this new policy change.
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So grateful
Very grateful for this app! I have medi-cal and of you know anything about that seeing a doctor in real life is a super nightmare is there something worse than a nightmare? No Appointments for 3-5 months, crowded, gross, dirty…Anyway I’ve used it three times for basic infections received the proper medication at the pharmacy and it works out perfectly for me. I’m rarely sick so for little things this app and their services have been life altering for me. Recently my general practitioner started to hold my medications hostage because I don’t come In enough? Very greedy they like to bilk the insurance because you can’t get appointments for 3-5 months at a time so they blame the patient for them taking on too many people with their greed. So anyway, I popped on Babylon and they helped me out. I only wish I could use babylon for everything and then just go to an affiliated clinic to get my physicals and what not. Anyway can’t say enough on how I appreciate this app and the services.
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Wish I knew about it sooner
I’m sure there are little things about the app that could be better but I don’t think any of it makes the app not worth it. Sometimes you get a good doctor sometimes not. Make sure to read bios don’t over think them not having a pic up the nicer ones don’t have pics up. But I always check bios. But I have 2 special needs young children getting to a doctor for small stuff for me is almost impossible and my younger son is scared of the doctor. This app helps me deal with the small stuff. I love it
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I Won’t Use it Again…
So, getting my account setup was easy enough. Setting an appointment was easy enough. The Canadian doctor who helped me was quite pleasant, and offered good suggestions. The deal-breaker for me is that the medication which was prescribed by the doctor, still has not arrived at my pharmacy; (it has been a month, and I don’t even really need it anymore.) I am concerned because I do not know if the problem is the prescription itself, the brand, availability, my pharmacy… or some other issue! I have never had a prescription problem from my in-person doctor visits. So, I am left without answers. Ultimately, I feel that my $45 co-pay, was not worth the service. I am really glad my insurance covered the major portion, but I do not feel like it was worth the effort.
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