Scheduling is terrible
On June 27 I had a video appointment with the general practitioner. After we were done discussing my plan of care, she sent me an invite to see her in 2 weeks for follow up as I have been prescribed a new medication. Upon trying to schedule that appointment I was unsuccessful because of no availability. I called to see what else I could do. The lady I got in contact with said that the soonest availability was in November. She said she was going to message the doctor and get back with me. I never got a call or message back from the person who was helping me. I feel like I’ve had a problem with this app on scheduling since I got it. As most of my appointments have been canceled after I sat here waiting for a half an hour or more to find out the appointment was cancelled. I feel it’s been more of a problem than helping. I don’t have anything to say against the doctors or therapist but the scheduling is terrible and you need more professionals to help with the workload. It’s not fair to them or us that this company is dumping such a large work load on there workers. My Therapist alone has a caseload from at least 5 different states. That’s outrageous!!! You need a better scheduling department and more workers or less workload. There’s no way to effectively manage the work you are putting on these good people.
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Always positive sessions
Therapy sessions with Baylon were always positive, and a safe place to open up and reflect on things. Each session was an opportunity to convey my thoughts and process my emotions about current situation that I found difficult to navigate. Overall, it felt very productive to have a therapist that is able to understand my perspective without feeling judged. My therapist was really good job at listening and building a good rapport. Because of this, I had a good experience with therapy and it only encourages me to revisit therapy in the near future if needed. However, with that being said my only negative comment is that Babylon’s policy only allows patients to have 12 sessions for treatment. I don’t think 12 sessions is enough, it should be done on a case by case situation. Where patients have the opportunity to choose if they want to continue therapy, if so having a protocol where they need to go through a renewal process, which does not disrupt their current treatment with their therapist. Or something like having a mid/ end year evaluation where the therapist consults with the patient about how they benefited from therapy and if they need to reduce the frequency of sessions or maximize them based on case by case situation. It was really disappointing to have to end therapy so abruptly due to this new policy change.
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So grateful
Very grateful for this app! I have medi-cal and of you know anything about that seeing a doctor in real life is a super nightmare is there something worse than a nightmare? No Appointments for 3-5 months, crowded, gross, dirty…Anyway I’ve used it three times for basic infections received the proper medication at the pharmacy and it works out perfectly for me. I’m rarely sick so for little things this app and their services have been life altering for me. Recently my general practitioner started to hold my medications hostage because I don’t come In enough? Very greedy they like to bilk the insurance because you can’t get appointments for 3-5 months at a time so they blame the patient for them taking on too many people with their greed. So anyway, I popped on Babylon and they helped me out. I only wish I could use babylon for everything and then just go to an affiliated clinic to get my physicals and what not. Anyway can’t say enough on how I appreciate this app and the services.
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Wish I knew about it sooner
I’m sure there are little things about the app that could be better but I don’t think any of it makes the app not worth it. Sometimes you get a good doctor sometimes not. Make sure to read bios don’t over think them not having a pic up the nicer ones don’t have pics up. But I always check bios. But I have 2 special needs young children getting to a doctor for small stuff for me is almost impossible and my younger son is scared of the doctor. This app helps me deal with the small stuff. I love it
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I Won’t Use it Again…
So, getting my account setup was easy enough. Setting an appointment was easy enough. The Canadian doctor who helped me was quite pleasant, and offered good suggestions. The deal-breaker for me is that the medication which was prescribed by the doctor, still has not arrived at my pharmacy; (it has been a month, and I don’t even really need it anymore.) I am concerned because I do not know if the problem is the prescription itself, the brand, availability, my pharmacy… or some other issue! I have never had a prescription problem from my in-person doctor visits. So, I am left without answers. Ultimately, I feel that my $45 co-pay, was not worth the service. I am really glad my insurance covered the major portion, but I do not feel like it was worth the effort.
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I’m sick, but really happy
I just switched over to a new healthcare plan with Health Net and was really happy to see that they offer the Babylon Healthcare Services. I am sick with cough, sore throat, etc and was able to have a video visit with a great Nurse Practitioner, Amy Bessert. I quickly shared a separate concern and she was able to point me in the right direction for in person follow up care. Very much appreciate her genuine interest and confidence in the feedback she provided. Excited to use this app and use it beyond the video doctor visits. You can connect outside party apps like the Apple watch and keep track of health goals and information. I’m still sick at the moment, but very happy.
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Behind the times
Where as most traditional and modern Telehealth and/or virtual health systems you can do everything through and app or web portal, Babylon still forces you to make phone calls for seemingly everything. Even a decade ago when living, in Alabama of all places, the healthcare in and out of network things from booking appointments and sharing vital electronic documents could all be done online, with Babylon if you simply need to make an appointment sometimes you need to call… in 2023. Giving two stars, one because I like my doctor and the other because you can’t give zero.
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Great guy!!
He immediately recognized my condition to be something else which I originally thought it was. I had a 515 appointment but he called me three hours early to see if I was available, and I was which made me very happy. He was very knowledgeable and informative about my condition and showed he was very caring and wanted to help. He also told me what to do and not to do diet wise, physically, and recreationally that would flare up my condition
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Game Changer
This app cuts the need to book an appointment to figure out what is wrong. Doctors are able to provide you with general information to guide you on where you should go or who you should be regarding your health. Having doctors available like this are a major benefit considering my primary care isn’t a good one to get a hold of. I hope to see this app develop more throughout the years
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Patient Use
Babylon has been a blessing to use, especially through the COVID-19 pandemic, especially since it’s almost impossible to get an appointment at a doctors office. The providers through Babylon have been superior if not better than an in person doctor visit. The video chat is just like being in the doctors office, except they can’t touch the patient, however the providers can still order X-rays, lab works and prescriptions when needed. Thanks Babylon and my Babylon providers that have seen me as a patient. 💕
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Very convenient
It was so great to be able to get care on the same day and from home. I had COVID and had absolutely no energy to go to urgent care, which was the only option through my health system (also not the best option for infection control). Thank you for being available to see me on Thanksgiving!
On the mend!
Babylon made it super convenient to have a doctors appointment from the comfort of our home. Had our first 3 virtual appointments (3 of us had been sick with a cold for weeks) with Dr. Lea Gattoni and she was AMAZING! She really took the time and listened to our symptoms to find the right path to getting better. She made us feel comfortable in understanding why each of our symptoms correlated to our diagnoses. Thanks Babylon for allowing this convenience!
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Excellent
This is an excellent system. You can see a doctor in minutes. I consulted doctor Branden Raleigh a couple of times and he was great. He solved my concerns and he could even prescribe medication. I can’t think of a better system, mostly during Covid times. Sometimes you need to”see” a doctor right away and the video call is really a doctor’s visit of modern times.
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I looove this application
Today was the second time I used this application and I truly believe it can save your life especially for someone like me that would rather stay sick without knowing the facts of what is going on internally just because I dread sitting in a waiting room surrounded by other people that could give me something worst than what I could have. And the comfortable feeling that I am left with after being educated on my health. The first time I used this application the doctor I was seen by had such a great sense of humor and being a male patient I was so comfortable discussing prostate issues. I learned from her that the prostate is part of the front and not the rear but because one of the ways to have it checked is through the rear, I thought that a colonoscopy was how the prostate was checked. I was totally wrong and at my age, I haven’t had neither of the two procedures done and I am 60 years old. You’d think that my primary care physician would have told me this, right? This is how comfortable it feels speaking to a doctor on this app. It can save your life. I tell all my friends about. I just hope my prostate and colon are healthy because that’s my next goal. Having those things checked. Whoever came up with the idea for this app is a genius. Well done!!
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Wonderful app
This app is great super convenient. Especially in my case I’m a mom of 5 so super excited that I can have health needs answer with just a few clicks away. Especially in my experience with Trevan Sedlak it was wonderful I felt like I did not have a screen in front of us she was so genuine and super nice heard me out answer my question I will definitely use the app again and schedule with her.
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First day of the rest of my life
As someone who doesn't drive, making and keeping appointments was near impossible. This app has helped me kickstart my journey of taking care of myself both mentally and physically. My reasons name is Ella, this app is a tool to help me be the best me for her. Thank you, to all of the medical professionals who are apart of this space. I am forever grateful.
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Very Happy patient
I’ve never been the type of person to go to an office to have a session. I don’t even like leaving my home unless absolutely necessary, so Babylon is a blessing to me. I love my doctor Cindy Millin. She is amazing!!!! She speaks to me with caring, and true concern. She makes me feel comfortable and best of all …makes me laugh. I feel less ‘alone’ when our session is over. I could go on and on but to summarize SHES AWESOME!!!!!! Thanks Babylon for changing my life, I feel there’s hope for having a happy one.
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There are no appointments available!!!
On top of. EVER being able to schedule an intake for my daughter for therapy bfvagsd they don’t have many appointments for NY and simply could not help me a few months ago when we were in crisis.
Today I had the pleasure of having one of their physicians blatantly lie to me, saying that she was trying to get in touch with me for 10 minutes when I was sitting by the phone. my phone has been working properly and it sure she called 10 minutes late. Then she proceeded to tell me that she would have to rush because she was trying to get in touch with me all this time. Blatant lie. I screenshot it and sent your teams the first time she called att to 4:55pm.
And then she couldn’t get through the app to FaceTime me and I’ve had three other appointments through Babylon that worked perfectly. So I said “what do I do now with my ailment, I’m in a wedding tomorrow?” and she said “I’m sure there are other physicians that can handle you. It’s a 24 hour service.”
I’m reporting this to my insurance as well.
Just so tired of the lack of customer, service, kindness, respect, humanity that is completely lost through and through, now adding this app to the list!
Today I had the pleasure of having one of their physicians blatantly lie to me, saying that she was trying to get in touch with me for 10 minutes when I was sitting by the phone. my phone has been working properly and it sure she called 10 minutes late. Then she proceeded to tell me that she would have to rush because she was trying to get in touch with me all this time. Blatant lie. I screenshot it and sent your teams the first time she called att to 4:55pm.
And then she couldn’t get through the app to FaceTime me and I’ve had three other appointments through Babylon that worked perfectly. So I said “what do I do now with my ailment, I’m in a wedding tomorrow?” and she said “I’m sure there are other physicians that can handle you. It’s a 24 hour service.”
I’m reporting this to my insurance as well.
Just so tired of the lack of customer, service, kindness, respect, humanity that is completely lost through and through, now adding this app to the list!
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Babylon is my favorite Doctor’s office ever!
I have always hated going to the doctor. I have moved a lot throughout my life and changed careers which meant I was also always changing healthcare and doctors.
Finally being able to see the same Nurse practitioner has made me relax and able to take care of myself so much better. I used to wait forever to take care of a cough, or my asthma, etc. Now if I need a blood test or I’m sick, I will make an appointment with Christy and she’s almost always available the same day within a few hours.
By the way, my other NP Nila (found out that I had a thyroid problem) with a blood test. That changed my world. No one every helped me like that before!
With all the craziness in our lives it’s so nice that I can rely on Babylon to take care of my health and see the same NP each time (I love all the other NP’s too!). Everyone at Babylon is A++++
Finally being able to see the same Nurse practitioner has made me relax and able to take care of myself so much better. I used to wait forever to take care of a cough, or my asthma, etc. Now if I need a blood test or I’m sick, I will make an appointment with Christy and she’s almost always available the same day within a few hours.
By the way, my other NP Nila (found out that I had a thyroid problem) with a blood test. That changed my world. No one every helped me like that before!
With all the craziness in our lives it’s so nice that I can rely on Babylon to take care of my health and see the same NP each time (I love all the other NP’s too!). Everyone at Babylon is A++++
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So grateful
Very grateful for this app! I have medi-cal and of you know anything about that seeing a doctor in real life is a super nightmare is there something worse than a nightmare? No Appointments for 3-5 months, crowded, gross, dirty…Anyway I’ve used it three times for basic infections received the proper medication at the pharmacy and it works out perfectly for me. I’m rarely sick so for little things this app and their services have been life altering for me. Recently my general practitioner started to hold my medications hostage because I don’t come In enough? Very greedy they like to bilk the insurance because you can’t get appointments for 3-5 months at a time so they blame the patient for them taking on too many people with their greed. So anyway, I popped on Babylon and they helped me out. I only wish I could use babylon for everything and then just go to an affiliated clinic to get my physicals and what not. Anyway can’t say enough on how I appreciate this app and the services.
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