Issues
Customer service has been amazing, highly recommend this pass
Don’t waste your time & money!
Customer service has been one of the worst experiences I've ever had. They are unhelpful, and unable to resolve even simple issues. On top of that, the toll charges don't always seem accurate, and trying to get an explanation is a frustrating process.
I downloaded this app thinking it would make traveling easier, but it has done the exact opposite. Between delayed toll postings, questionable charges, and terrible customer service, it has been nothing but a headache. Save yourself the frustration and skip this app. Get your state's official toll tag instead—it's far more reliable and will save you time, money, and stress.
I downloaded this app thinking it would make traveling easier, but it has done the exact opposite. Between delayed toll postings, questionable charges, and terrible customer service, it has been nothing but a headache. Save yourself the frustration and skip this app. Get your state's official toll tag instead—it's far more reliable and will save you time, money, and stress.
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No way to order replacement tag
No way to order replacement tag
Not so easy to discontinue
Nothing to get started. So far I can’t seem to find a way to deactivate and get a refund. Lesson learned. Bleed off the balance before you let go of your vehicle and cancel auto refill ahead of time
Easy
All ways easy when needed
Non functional app
I need to update my payment information. I don’t have the reload card. I called the phone number and they can’t take my payment information. So what do I do now? Nobody to talk to. What a waste of time. So inconvenient.
Traveling Business Man
Great app & customer service
I’m not 100% sure this even works
Had the app for 5 days. Driven through multiple tolls through multiple states. Not a single charge from any has updated. Defeats a major reason for this whole deal. Can’t call anyone on the weekends to verify if I’m overdrawn or good.
Funds
It never withdrawals your trip immediately. I am having to do the math myself. It’s not fair to us that you all want to send our toll violations but you also want to upload 37 trips in one day.
Unknown
I am being charged 5 toll charges for one trip and 5 more on return trip!!!! 5.54 each way !!! Is that not crazy!!!
BancPass Sucs
Terrible app, terrible service.
Driving
Need faster posts of trips
Transponder Update
This was the best customer service I have ever, EVER experienced with ANY company. I tried to update my transponders from a local vendor. They still had the old “peach” stickers. I took one back that was unopened to recoup some of my money. Messaged customer service about the incident. They wanted to give me credit for the one I had opened. I ordered correct one from BancPass and they transferred everything over to the new transponders!! A great team to work with, thank you!!!!
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It works
It works and is secure (so far). That’s all I care about.
Sharon
Very easy
Broken
I used thins app for several years with no issues. Now it is unusable and has been this way for 2-3 months. I uninstalled and reinstalled but it still doesn’t work. Can’t log in due to error messages about my cell service being offline. There is nothing wrong with my cell service or wi-fi connection. I have to do a work-around by reloading on their website. This requires extra time because I need to enter account information each time. Developers need to fix this broken app.
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App does NOT work
I don’t know why this is happening but the app no longer works like it used to. I never had any connection issues before and I did not change phones but now I cannot connect to my information and have to use my laptop to reload my tags. Please fix it!!
App doesn’t work
App appears to no longer be working.
App no longer works
I have been unable to use the app for the better part of the last year. It repeatedly gives me an error every time I attempt to open it. I have to use a web browser to reload now. You cannot see your trips or previous transactions on the browser. You cannot save your information either. It is a pain and highly inconvenient.
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Lag time on tolls is getting ridiculous.
This app use to be very good but now tolls are taking a week to come through which makes your account show negative.
