Worst Banking App
They make you go through so many hoops for the simplest problems. Very annoying and useless app. Customer service is never any help at all.
Awful banking service
Horrific customer service. They will take you money hostage and not provide assistance when you most need it . Awful i truly think they’re garbage and truly disappointed. They’re just VERY stupid.
Login
Every time I login I have to send a code to my phone. I tried today and the code was not sending to my phone number at all! I don’t know what’s going on but they need to fix that bug
Worst bank
Terrible customer service,withholds your money, They lie to you 24/7 and more or less are just a terrible outdated banking system with little to know knowledge of actual banking.
Horrible Customer Service and Attitude
I called customer service today because I was trying to reset my password but was not receiving the verification code via text. After waiting over an hour for assistance, I finally reached a representative and explained the situation.
Unfortunately, the representative repeatedly talked over me and had a very unpleasant and dismissive attitude. I remained respectful throughout the call, even though I was extremely frustrated, because I did not want the call to be disconnected after waiting so long for assistance.
I called because I needed help with a simple account-access issue, and instead I was made to feel like an inconvenience. Customer service interactions like this make a huge difference in how customers view a bank.
After this experience, I have decided to close my account. I have no issue with being told that something cannot be resolved immediately, but I do expect to be treated with courtesy and respect when asking for assistance.
Unfortunately, the representative repeatedly talked over me and had a very unpleasant and dismissive attitude. I remained respectful throughout the call, even though I was extremely frustrated, because I did not want the call to be disconnected after waiting so long for assistance.
I called because I needed help with a simple account-access issue, and instead I was made to feel like an inconvenience. Customer service interactions like this make a huge difference in how customers view a bank.
After this experience, I have decided to close my account. I have no issue with being told that something cannot be resolved immediately, but I do expect to be treated with courtesy and respect when asking for assistance.
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