BankMobile User Reviews
Customer Experience
~ Based on 426 written reviews from the US App Store.
What users say
Summarized from real user reviews of BankMobile. Based on 32K reviews and a 4.7/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Finance app.
Positive things
- 🚀Immediate fund transfers
- 👍User-friendly app
- 🚀Fast check deposits
- 🔒Secure account
- 👍Convenient mobile banking
Negative things
- 🐛Unreliable app performance
- 💰Excessive fees
- 🚫Limited ATM access
- 🔒Restricted account access
- 🤬Poor customer service
Is BankMobile Safe?
BankMobile appears safe based on user ratings. AppsHunter Safety Score for BankMobile is 94/100.
This assessment is based on 32,179 user ratings, with an App Store average of 4.7/5.
Safety Analysis
~ Based on 24,429 App Store ratings for BankMobile.
Is BankMobile Legit?
BankMobile appears to be a legitimate app. AppsHunter Legitimacy Score for BankMobile is 83/100.
Based on 83 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Bank mobile is the best by far
Has to be the worst bank ever. I got a new card and it got locked due to possible fraud. That fraud? Me at CVS like I always do. I call on Tuesday and waited on hold from 615 until 822 before hanging up to try in the morning. I call next morning and waited another hour. Finally get my card unblocked. Awesome, now I can go deposit the cash I have and send it to my other bank for bills. The cash took about 30 min to finally show on my account, so I sent over what I already had in the account while waiting . Then it finally hits, awesome I can send it to pay my bills. When I try again, my card is locked again for fraud activity. Me paying bills?! Back on hold now another 24 minutes hoping they answer soon. Going to have them unblock and let me transfer out while they are on phone then closing account. This bank is a joke
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Even tho there is no branch near me they make everything else easier
It won’t allow me to open the app whenever I try to open it it does nothing i haven’t been able to log in or do anything with the app since I downloaded it .it just doesn’t work .the app doesn’t even open for me at all.
Error loading every page.
I can’t even open my account. It’s not letting me to a login page
The worst bank I’ve ever used an over a hour to ever talk to anyone just for them to not hear you.
This is a really great bank mobile app!!!
couldn’t login and couldn’t even change my refund preferences
App constantly glitches
Safe good app but app always malfunctions
This has been the biggest blessing to me. I LOVE MY BANK MOBILE ACCOUNT!
Very good
Yeah this app took my entires savings account balance and has not offered any help
I have went use using this bank. Time after freaking time. You find a way to activation my frustration. I can’t use cash app. I can’t overdraft. If I am not mistaken; I can’t send money wire. The points are bs. And, now here we are. I can’t withdraw the money I put into the account. I have to be all your long wait time call center. Never have they answered the phone in under five minutes if that. This banking account is really frustrating; and you wonder why I go months without using it.
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Had no choice to go with them
The best banking service I’ve had and will keep to do my banking needs!
I started using them for my financial aid disbursements and after consistent satisfaction I opened checking and savings accounts and started using them as my primary bank.
Poor
Do not use this for your college refund if you have other options use instead was trying to link my other account. They froze this one and won’t let me use my money up to 15 days and I needed it for college. Worse bank ever.
