Absolutely the worse
I have never experienced the poorest system and customer service. Bank mobile does not have the set up to resolves issues in a timely manner. You will end up spending hours after hours and several calls to resolve one thing.
Worst
Worst banking app ever! Extremely low daily limit, declines almost every transaction, still haven’t been sent my card. Awful at sending money through the app or with third party. Overall worst banking app ever. I hate it
Worst Banking Experience Ever
I was given a 2nd party check. I tried to upload said check into my checking account which was then denied promptly. I had called customer service 2x and waited over an hour on hold to speak with a representative to try and get an answer as to why my check wouldn’t clear. First they said it was the 2nd party’s bank that wouldn’t release the funds. So I got on the phone with the other bank who assured me the issue isn’t on their end but my banks at fault. I also verified that there were plenty of funds available so the check should clear. Now when I called for the 2nd time they still couldn’t give me a CLEAR answer as to why it was still being denied after resubmitting the check with the rep on the line. She advised me to create an IT support ticket. Which I did and again I was given a run around answer with no CLEAR reason as to why its being denied. Now IT Support wants me to do research for them into finding my own answer as to why my 2nd party check will not be accepted. I will no longer use this ridiculous mobile banking and return to banking with CHIME. I should have never switched when CHIME has been wonderful to me for 7 years. Bank Mobile isn’t even worthy of the 1 star I am forced to give it. Trash customer service. Trash IT Support.
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I hate bank mobile
Let me start me start by saying the only reason I use this appalling excuse of a financial institution is because my schools Mr. Krabbs tier greed prevents them from having any kind of service above horrendous. Bank mobile I did not know I could be this angry at a bank but boy did yall find a way to enlighten me. There is no godly reason It should take a week to get ahold of yall to report a stolen card. While my bank account is actively being gnawed to bones I have to listen to great value Jarvis tell me about everything I don’t need to know for 4 hours straight. The only relief from that blasphemous ai monologue is the hold music which I don’t mind the first 15 minutes of THE 4 HOUR WAIT. When I finally get a sloth speed representative I can barely understand them if at all. Then I verify my information assuming the hold is over and I can finally get a new card. Oh was I wrong. Apparently bank mobile is trying a new tactic called making you wait your soul out because she put me on hold again. Would you believe the most fluent English she spoke the entire conversation was her telling me she was transferring me to another department? I swear dealing with bank mobile is like a south park episode that forgot the humor. This is not the first time I’ve had an issue with them either this one has just angered me the most. I am seething watching the numbers drop on my account and the time grow on the phone call. I despise bank mobile and everyone affiliated with that organization. Do not listen to the 5 star reviews they are bots. Bank mobile I hate you. I’m still on hold. Bank mobile again I hate you.
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BankMobile
Great app helps me out with my last minute purchases.
Terrible.
They’re genuinely useless and no help , mailed my check to the wrong address then tells me I have to wait! Until my money gets sent to someone else to call back and request another one? Mind you they restricted my account because I tried to change my banking information.
Not so great
9/10 The app says there’s an error when I try to login to my account. Even online, the website does the same thing. I would not recommend BankMobile to someone who needs access to their account often.
Positive reviews are bots
Stay far away from this banking app. You will have the worst experience of your life with this bank. You will never get your money, you will never get help from customer service, you will be stuck I’ve been forced to use this because it’s the only thing my college uses. Besides that I stay as far from it as possible and will never return the minute I can get away. For your own sake do not use this app.
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Evil and horrible ahh bank for students
If you receive college funds you might have the chance to get a account with this bank+a card. DONTTT DO ITTT save yourself it’s actually HORRIBLE they have so many issues your card will decline even though you have more than enough money, it doesn’t go through in certain places/areas, they have random hidden fees and you can’t send money anywhere dodge this is horrible bank and instead just route that financial aid money to ur personal bank. Save yourself and don’t get it.
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Understanding, doesn’t bother you and has excellent and kind customer service
They are very understanding when it comes to everything they do. Customer service is always kind to me. I would rate it 6 stars if I could
Awful bank
I have absolutely nothing good to say about this bank. Ive only ever had issue after issue of not being able to log into my account even with 4-5 calls to customer service something always changes or customer support is unhelpful (there are a few reps that are really nice nothing bad to say about them) but im closing my account it’s ridiculous
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Locked account and no solution
I get my fasfa money through here and I used it for 1 big purchase and the locked the account and it’s been locked for months and they have no in person offices or anything so you can only call to fix it but you’ll be on hold for like 7 hours so I just gave up you litteraly can’t do anything about it 🤦🏽I still have money stuck there but luckily I change my preference to direct deposit not this horrible BankMobile I wouldn’t recommend
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All these reviews are lies.
This is by far the worst banking app. They’re hold times are 30mins+ and you literally never get too use your bank card. Money transfers are limited and take 24 hours.
Deserves less than one
Someone has been trying to hack my account and Ive called multiple times and looked through their Q&A and got no help whatsoever. All in all deserves a lawsuit for selling peoples information.
Review
I don’t like that I have to login everytime. The app loads slow.
Terrible
I can never log into my account! Always say “error occurred” smh.
My favorite place to Bank!
I have had an account at BankMobile for over 2 yrs. now, and they have been the best mobile banking service I have ever had. They are secure and customer service is #1. Fast efficient and not once have I had to complain about their service.
Hate this app
I only use this card/app because of school deposits. I locked my card and can’t unlock it. Always an issue!!
unusable
cant log in, its been like this for months. have to use exclusively on my laptop which is a bit inconvenient
Bank Mobile
Bank mobile is the best by far
