Fake Reviews
If I could I would definitely give them 0 stars. I don’t understand how they have the reviews they have it makes no sense. Their customer service is HORRIBLE, sometimes you will have to be on the line for the entire day and they never seem to have the right answers for you. Furthermore, the app itself is 10x worse, it randomly stops working and you have to delete the app and reinstall it for it to work again! Very unreliable!!!
Show more
Worst Banking App
They make you go through so many hoops for the simplest problems. Very annoying and useless app. Customer service is never any help at all.
Awful banking service
Horrific customer service. They will take you money hostage and not provide assistance when you most need it . Awful i truly think they’re garbage and truly disappointed. They’re just VERY stupid.
Login
Every time I login I have to send a code to my phone. I tried today and the code was not sending to my phone number at all! I don’t know what’s going on but they need to fix that bug
Worst bank
Terrible customer service,withholds your money, They lie to you 24/7 and more or less are just a terrible outdated banking system with little to know knowledge of actual banking.
Horrible Customer Service and Attitude
I called customer service today because I was trying to reset my password but was not receiving the verification code via text. After waiting over an hour for assistance, I finally reached a representative and explained the situation.
Unfortunately, the representative repeatedly talked over me and had a very unpleasant and dismissive attitude. I remained respectful throughout the call, even though I was extremely frustrated, because I did not want the call to be disconnected after waiting so long for assistance.
I called because I needed help with a simple account-access issue, and instead I was made to feel like an inconvenience. Customer service interactions like this make a huge difference in how customers view a bank.
After this experience, I have decided to close my account. I have no issue with being told that something cannot be resolved immediately, but I do expect to be treated with courtesy and respect when asking for assistance.
Unfortunately, the representative repeatedly talked over me and had a very unpleasant and dismissive attitude. I remained respectful throughout the call, even though I was extremely frustrated, because I did not want the call to be disconnected after waiting so long for assistance.
I called because I needed help with a simple account-access issue, and instead I was made to feel like an inconvenience. Customer service interactions like this make a huge difference in how customers view a bank.
After this experience, I have decided to close my account. I have no issue with being told that something cannot be resolved immediately, but I do expect to be treated with courtesy and respect when asking for assistance.
Show more
No good
Problems when I open it it just still loading never shows anything
bad
this is the worst app ever. not to mention HORRIBLE & lazy customer service as well. they also take too long to return money into your account that’s been cancelled from a merchant.
not working since last update
it won’t let me log into my account since the last update
Financial Aid Student
I have been trying to get ahold of the company that’s associated with this bank (BMtech) and both bank mobile and BM Tech are so unhelpful and inconvenient with navigation, resources, and customer service. Restrictions last so long regardless of human verification, and by all means, again, a major inconvenience when being a student trying to access their bank mobile account for SCHOOL.
Show more
So frustrating
They never answer the customer service calls.
Terrible bank
Online banking suppose to be easier this bank has the worst customer service of all time can’t get in touch with nobody not to mention the facts this bank disables my card for no apparent reason every couple month please and I mean this DO NOT USE THIS BANK it’s sorry
Just like a empty DMV
I’ve been currently on hold for 2 hours to ask why I’m getting access codes in the middle of the night. They have a $2500 daily spend and withdrawal limit. If you want the real reviews don’t look for them here.
Account
This is by far the worst company. I waited 4 hours on hold and I was rushed off the phone. How is it acceptable to have people waiting that long and then be rushed to get no assistance. This is ridiculous no one has time in the day to just wait on hold.
Call Support
Honestly terrible I don’t know why I have to wait 2-3 hrs to talk to the same guy but that’s crazy works like what are we doing.
If I could give zero stars I would !
A terrible bank for students to have to go through I’ve been sitting on hold for an hour and 36 minutes and counting the previous day I waited 55 minutes for a call that lasted two minutes and didn’t resolve my problem and I received the email confirming they got my funds and I’m just trying to figure out if they’ve finished pending yet or not this bank is a literal horror story!
Show more
Money Transfer and App Crashes way much
I have been trying to transfer money out of my account into another bank or add to my Apple Pay and it keeps giving me an error message or saying my bank doesn’t allow it when 3 days ago, it allowed it. Everytime I leave the app and go back into it and I sign-in, I get an error saying that it couldn’t get my request. Yall need to fix this issue. I usually give companies 5 star reviews and it makes me mad that I have to do a 1 or zero star
Show more
Absolute fake reviews
Don’t believe a single word from anyone giving this bank anything less than 2 stars . I dare say these are from their own people. If you’re going to college, it’s stressful enough. Open a bank account ANYWHERE else and save yourself the headaches with this place. I wish I had known Sooners. Consider yourself warned.
Show more
Terrible
I was closing on a home and was unable to wire the amount they wanted. I called Shriner service and waited for hours but never got any response! Terrible!!!
Customer service
They have AIs answer you and then put you on hold, I’ve been on hold for an hour before it hung up on me twice. Worst service I’ve ever had
