Worst customer service ever
I have been working with this bank for over a month prior to disbursements regarding a name change. They have failed to tell me where they are with the process, they have failed to call me back 3 times as they said they would’ve. They also have multiple foreign representatives that can barely even understand anything you say. This is by far the worst bank I’ve ever seen or dealt with in my life. I doubt that the D.O.E even makes any adjustments for their people with better financial accessibility as they barely have any in their own country and government … This company shouldn’t have to be our only middle man for several schools and institutions to utilize and disperse refunds and loans. Just get the American people some American people , I’m so sick of these companies getting tax break after tax break and hiring foreign employees to save more money and still don’t utilize some of it in their company or for their people , that’s the real corruption! This should be illegal!! I haven’t gotten my restricted account due to a name change resolved in almost 2 months , this is absolutely insane!!
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One Card One Person
I always worry about someone requesting a duplicate card from other banks. I love the fact that I can have this account with the debit card and not worry about someone requesting a card for themselves. Perfect for financial aid.
Amazing app
Not gonna last since I’ve had this app support team has been very helpful. In any case that I ever need assistance, number one banking app for sure on my list, especially if you’re a college student receiving refunds
Issues
Horrible banking app, there’s always an error or an issue. Truly annoying.
Don’t even bother
Absolutely horrible experience! I moved and changed my address, and I was told that my refund had been sent. It has now been one month, and I still have not received my refund.
Every time I call to check the status, I’ve spent up to two hours on hold, only to get the same response. I’ve also tried contacting customer service by email, but their responses are extremely delayed and they never respond in a timely manner.
This is completely unacceptable. I shouldn’t have to repeatedly spend hours on hold and chase down a refund that I was already told was sent. I need someone to actually look into this and provide a clear answer about where my refund is and when I can expect to receive it.
Every time I call to check the status, I’ve spent up to two hours on hold, only to get the same response. I’ve also tried contacting customer service by email, but their responses are extremely delayed and they never respond in a timely manner.
This is completely unacceptable. I shouldn’t have to repeatedly spend hours on hold and chase down a refund that I was already told was sent. I need someone to actually look into this and provide a clear answer about where my refund is and when I can expect to receive it.
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Love them
Customer service resolved any problem for me and easy to use!
Pretty decent
Only downside is the 3.99 monthly service fee if you don’t have minimum direct deposit of 500 per month.Also you have to pay 4.99 to make a cash deposit but it reflects on your account almost instantly. Also customer service is usually friendly.
Customer service sucks
You have to wait hours after hours just to speak to a representative and god forbid they disconnect the phone call and you have to call back and wait another few hours. You guys should seriously consider adding more ways to unrestrict a card ONLINE without us wasting our time for a whole day on HOLD listening to the same annoying song.
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Great place!
Great place!
Fake Reviews
If I could I would definitely give them 0 stars. I don’t understand how they have the reviews they have it makes no sense. Their customer service is HORRIBLE, sometimes you will have to be on the line for the entire day and they never seem to have the right answers for you. Furthermore, the app itself is 10x worse, it randomly stops working and you have to delete the app and reinstall it for it to work again! Very unreliable!!!
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Worst Banking App
They make you go through so many hoops for the simplest problems. Very annoying and useless app. Customer service is never any help at all.
Awful banking service
Horrific customer service. They will take you money hostage and not provide assistance when you most need it . Awful i truly think they’re garbage and truly disappointed. They’re just VERY stupid.
Login
Every time I login I have to send a code to my phone. I tried today and the code was not sending to my phone number at all! I don’t know what’s going on but they need to fix that bug
Worst bank
Terrible customer service,withholds your money, They lie to you 24/7 and more or less are just a terrible outdated banking system with little to know knowledge of actual banking.
Horrible Customer Service and Attitude
I called customer service today because I was trying to reset my password but was not receiving the verification code via text. After waiting over an hour for assistance, I finally reached a representative and explained the situation.
Unfortunately, the representative repeatedly talked over me and had a very unpleasant and dismissive attitude. I remained respectful throughout the call, even though I was extremely frustrated, because I did not want the call to be disconnected after waiting so long for assistance.
I called because I needed help with a simple account-access issue, and instead I was made to feel like an inconvenience. Customer service interactions like this make a huge difference in how customers view a bank.
After this experience, I have decided to close my account. I have no issue with being told that something cannot be resolved immediately, but I do expect to be treated with courtesy and respect when asking for assistance.
Unfortunately, the representative repeatedly talked over me and had a very unpleasant and dismissive attitude. I remained respectful throughout the call, even though I was extremely frustrated, because I did not want the call to be disconnected after waiting so long for assistance.
I called because I needed help with a simple account-access issue, and instead I was made to feel like an inconvenience. Customer service interactions like this make a huge difference in how customers view a bank.
After this experience, I have decided to close my account. I have no issue with being told that something cannot be resolved immediately, but I do expect to be treated with courtesy and respect when asking for assistance.
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No good
Problems when I open it it just still loading never shows anything
bad
this is the worst app ever. not to mention HORRIBLE & lazy customer service as well. they also take too long to return money into your account that’s been cancelled from a merchant.
not working since last update
it won’t let me log into my account since the last update
Financial Aid Student
I have been trying to get ahold of the company that’s associated with this bank (BMtech) and both bank mobile and BM Tech are so unhelpful and inconvenient with navigation, resources, and customer service. Restrictions last so long regardless of human verification, and by all means, again, a major inconvenience when being a student trying to access their bank mobile account for SCHOOL.
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So frustrating
They never answer the customer service calls.
