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Barceló Hotel Group

Barceló Hotel Group

by Barceló Hotel Group

380 ratings
190 reviews
✈️ Travel
Free

Details

Released
September 10, 2013
Updated
November 5, 2026

Features

Developer

Barceló Hotel Group
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Barceló Hotel Group screenshot #1 for iPhone
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Barceló Hotel Group screenshot #5 for iPhone
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Barceló Hotel Group screenshot #7 for iPhone
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❓8 answered
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About

Plan, book, and manage your entire hotel stay with exclusive benefits. Find hotels, access special offers, and discover unique experiences worldwide. Turn your phone into a travel ally before, during, and after your trip.

✓Book hotels and resorts
✓Access exclusive offers and discounts
✓Manage bookings
✓Online check-in
✓View my Barceló Benefits
✓Book hotel services
✓Check hotel menus and schedules
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What users say about Barceló Hotel Group

Reviews of Barceló Hotel Group are mostly negative: the Travel app is rated 4.4/5 from 380 App Store ratings. What users like most: friendly and helpful staff, clean and comfortable rooms. Top complaints: frequent crashes and freezes, white blank screens on navigation. Summarized from real user reviews.

Positive things

  • 👍Friendly and helpful staff
  • 🏨Clean and comfortable rooms
  • 🍽️Good food quality and variety
  • 💪Excellent gym facilities
  • 🎯Useful for in-hotel requests and maintenance
  • 🗺️Good integration with activities and maps (when working)
  • 📱Simple and easy to navigate (when functioning)

Negative things

  • 🐛Frequent crashes and freezes
  • 🐛White blank screens on navigation
  • 🐛Login issues and constant re-authentication required
  • ❌Limited hotel coverage - many major resorts missing
  • ❌Cannot link existing reservations to app
  • ❌No functionality for guests already at hotel
  • ❌Booking management is confusing and error-prone
  • ⚠️Easy to accidentally cancel bookings
  • 📱App is just a wrapper for mobile website
  • 🔒Data security breaches reported
  • ⏱️Slow or unresponsive touch interface
  • 🚫Inconsistent restaurant/activity information
See all reviews
+1

What's New in Barceló Hotel Group

7.2.3

November 5, 2026

We refreshed the my Barceló Benefits profile to make it easier to access your stays, accumulated spend, and exclusive level benefits. In addition, this version includes performance, stability, and bug-fix improvements.

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User reviews

Most RecentHighest RatedLowest Rated

Waste of Time

So tired of these chains that make you download an app to do anything, but then, it won’t even allow you to create an account doesn’t recognize the MFA code it sent to you send you these stupid messages. Something went wrong. Try again you waste so much time.
LPLead Paint

The app has crashed 8 times since I arrived

The app should be able to show the activity available in resort, but it crashed so often it was not usable.
Ppatricia1066

No good

This app is useless. Log in doesn’t work most of the time and the app doesn’t show my reservations. The website isn’t much better either. Barceló Hotel Group needs to reevaluate their developers
DDevOps117

Can’t log in

When I try to log in it says Oops something went wrong try again later.
A month later I try again and still the same error.
MMr162573

Doesn’t have the biggest resort complex?!

Disappointed in this app. I don’t understand how it doesn’t have the Barcelo Maya Grand Complex available to book reservations, see the interactive map, etc. really disappointed.
Kkenziemordoff
See 185 more reviews

User experience

🐞

Reported Bugs

14 issues

App crashes and freezes frequently

Bug

White/blank screens when clicking links

Bug

Login loops and constant re-authentication

Bug

Date selection not working (flashing image, no dates highlighted)

Bug

Hotel search returns blank destination list

Bug

Cannot input dates for price checking

Bug

App hangs after security override

Bug

Unresponsive touch interface

Bug

Contact form has errors and won't submit

Bug

Password validation too strict

Bug

App won't load beyond home page

Bug

Messages/requests disappear after submission

Bug

Reservation linking functionality broken

Bug

Hotel availability status stuck on 'coming soon'

Bug
✨

Requested Features

12 requests

Link existing reservations to app account

Feature

Display booking reference numbers in app

Feature

Show guest names for multiple bookings

Feature

Add map functionality for hotel navigation

Feature

Room service ordering capability

Feature

Restaurant and massage booking within app

Feature

Block booking for multiple days instead of daily reservations

Feature

Block booking for restaurant reservations

Feature

Display all restaurants and activities on app

Feature

Better communication confirmation (messages disappearing)

Feature

Support for all Barceló hotel properties

Feature

Ability to view account without logging in repeatedly

Feature

FAQ

What can I do with the Barceló Hotel Group app?

The app allows you to plan, book, and manage your hotel stays. You can access exclusive offers, check in online, book hotel services like room service, and view hotel information such as menus and activity schedules.

Is the Barceló Hotel Group app free to download and use?

Yes, the Barceló Hotel Group app is free to download and use. It does not have any upfront costs associated with it.

What devices does the Barceló Hotel Group app support?

The Barceló Hotel Group app currently supports iPhone devices. Compatibility with other platforms may be available in future updates.

How often is the Barceló Hotel Group app updated?

The app was last updated on November 5, 2026, indicating regular updates to improve functionality and add new features. The latest version is 7.2.3.

What is the age rating for the Barceló Hotel Group app?

The Barceló Hotel Group app has an age rating of 12+. This means it is suitable for users aged 12 and above.

Does the Barceló Hotel Group app have ads?

No, the Barceló Hotel Group app does not contain advertisements. Users can enjoy an ad-free experience while booking and managing their stays.

What are the main user complaints about the Barceló Hotel Group app?

User reviews indicate frequent crashes, blank screens, and login issues. Some users also report difficulty linking existing reservations and confusing booking management, with a significant number of negative reviews regarding its functionality.

What do users like about the Barceló Hotel Group app?

Positive feedback highlights friendly staff, clean rooms, good food quality, and useful in-hotel requests when the app is functioning correctly. Users also appreciate its simple navigation when it works as intended.