Quick and easy - once you set up
Setting up this account was troublesome to say the least. But once setup, it is a breeze. I actually questioned how simple it was, compared to the nightmare of medical claims in the USA. The simplicity makes it look amateurish, but make no mistake, it works well. The only operational issue is that the server seems to go down in the early morning hours (maintenance?), which is annoying when you are still overseas.
Overall: Operationally better than the domestic version despite the simplicity of design.
Overall: Operationally better than the domestic version despite the simplicity of design.
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Terrible App
Having trouble submitting claims and customer service is not open on weekends and takes a long time to accept calls on normal hours DC time when I am overseas at midnight
Won’t even work
Can’t even set the app up. Tells you to contact customer support and of course there is no #.
Great service
Great service
Nothing but problems
I am traveling trying to use my phone to file a claim. The fep blue app sends me to a new app to file a claim. I fill out all the information and finish the registration but then are unable to enter the app because my user name and password are wrong. I click forgot password then it tells me my personal information is wrong. I agree with the previous review. Why make this so difficult!
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Sign up for new account?
First it doesn’t tell you you need to register and create a new separate user name and password. I tried logging in many times and thought I was losing my mind until I figured that out.
Then, no matter if you go by the exact password requirements it keeps telling you it’s not enough. This app is useless.
Then, no matter if you go by the exact password requirements it keeps telling you it’s not enough. This app is useless.
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Impossible to use and customer service is very unhelpful
Despite calling several times to get help with even just logging in, the app has been very difficult to access.
Can’t create password
The password creation page says you need have at least 10 characters, a capital letter, a lowercase letter, number and a special character. I’ve tried creating over a dozen passwords. I’ve incorporated all these rules. Each time I get an error that just repeats these rules, so I have no idea which hidden mystery rule I’m missing. So I can’t send in my claim at all. This is a horribly designed app. BCBS has enough money to create a minimally functional app. Let’s try a bit harder
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This is a miserable way to submit claims
I cannot understand why BCBS makes this so difficult for users overseas. This is so much easier through the web portal, however that is broken so I’m stuck trying to navigate this. For others, even if you already have access to web portal you need to sign up for this service separately. It does not work for pharmacy claims. And then it has you download a claim form, fill it out, and take a picture of it. They had just improved this online by having you fill in information into a form and no longer necessitating scanning and uploading. Why are we back to this?
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