Quick and easy - once you set up
Setting up this account was troublesome to say the least. But once setup, it is a breeze. I actually questioned how simple it was, compared to the nightmare of medical claims in the USA. The simplicity makes it look amateurish, but make no mistake, it works well. The only operational issue is that the server seems to go down in the early morning hours (maintenance?), which is annoying when you are still overseas.
Overall: Operationally better than the domestic version despite the simplicity of design.
Overall: Operationally better than the domestic version despite the simplicity of design.
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Terrible App
Having trouble submitting claims and customer service is not open on weekends and takes a long time to accept calls on normal hours DC time when I am overseas at midnight
Won’t even work
Can’t even set the app up. Tells you to contact customer support and of course there is no #.
Great service
Great service
Nothing but problems
I am traveling trying to use my phone to file a claim. The fep blue app sends me to a new app to file a claim. I fill out all the information and finish the registration but then are unable to enter the app because my user name and password are wrong. I click forgot password then it tells me my personal information is wrong. I agree with the previous review. Why make this so difficult!
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