There should be be a negative rating
One of the worst app for a billion dollar company why can’t you all create a app that actually works,every update sucks at this point just delete the app from the App Store and fire all who created this app.
Worst app - website ever made
Tried both with the app and website using multiple browsers. Every time I tried to make an account, it came back with “An error has occurred during the processing of your registration.” Someone told me it might be related to password criteria? That’s fine - but why doesn’t it list the criteria if so? Why the generic response if that’s the case? Who’s designing this app / website should be replaced. I can’t imagine anyone being successful. Sometimes, you need to spend a little to save a little.
Show more
Unable to access app
Unable to access app, as it continually says server error
SSAN exposed
SSAN shown as account number. This was apparently fixed by making it impossible to log in. Useless app!
Absolutely useless
I have been unable to log in for months. I’ve tried everything to remedy this, and have even reached out to with the “contact us” form and there’s been no response. I wish I could give this zero stars.
Does not work
For a Fortune 500 company your app doesn’t work.
Doesnt work
It doesnt allow you to enter by giving you an error message. Needs to be fixed
Terrible app and website
The app and website both are terrible. Always issues logging in and never can get a copy of my id card.
Garbage
Never works never logs in useless app
Useless App
App doesn’t work at all. Pretty sure they just have it to check a box nothing works can’t even login to the app. What a mess of a system which is strange because the healthcare app works just fine. Don’t even waist your time with this app.
Don’t get this insurance
App hasn’t worked for years and they refuse to fix anything about it. They don’t care about their customers, only their money.
Worst app ever
I can’t. This is horrendous. I can rarely login.
Terrible app!
I submitted a vision claim through the app over 2 weeks ago. It’s still not showing in the app and checking with customer service they say it and any information about the claim can take up to 30 days. In today’s world this is unacceptable.
Useless
I have been an FEP Vision member for years and the app rarely works. I also get an error saying there is a communication error with their server. I can login on the website though. Also - when are you going to offer a digital member card?
BCBS can’t be serious
Seriously. It’s 2026 and any major healthcare provider should be able to outsource a working app. Neither the website nor the app will let me create an account. The app just crashes every time you try to use it. Billion dollar company we’re talking about here.
broken
app crashes after pressing sign in/up
Terrible
the “find a provider” feature doesn’t work at all
Terrible App
Can’t even register online or with this app. Terrible design. please fix
T Snuffer
Neither the app or website will let me sign in. Can’t get any information online.
App Needs To Be Removed
Other commenters have had several complaints about the use of this app. I am new to this vision plan, and I am unable to create an account using the app or the web. It would be better to make the vision app unavailable for download than to continue letting users go through the similar issues. I do not know if this app is newer than the other BCBS apps for dental or overall healthcare, but this needs some serious work regarding accessibility. This is the app listed in methods of communication for all users, and it has major issues. I would remove this until a better app can be developed or developers can fix it. It is unacceptable for a health insurance company.
Show more
