Reimbursement
Takes forever to mail your reimbursement back you put your debit card account on there and they still mail the check out takes 15 days. This is no good.
Bad app
Is hard to make claims and also they don’t give you reasons off denied
User Friendly
This app is so much easier than filing paperwork! Very User Friendly!
App use
No able to use the option to pay myself back because the system was not able to process the receipts. Thus had to go thru tedious process of managing my request for payment
Hassle to login
Tech support is not helpful with anything. Can only login at website, app tells me my username and password are invalid
Soooo slow
Can no longer upload a receipt for an auto analyse or manual. There’s maybe something wrong with the ‘recipient’ drop down?? But the submit box never lights up to tap.
Crashing
Keeping crashing when trying to submit reimbursements
That didn’t work
The new update keeps me from filing a claim. All I get is wexnetworking.HtTPError0
Crashing
Every time I click on “reimburse myself” the app completely crashes. I’m unable to submit any expenses. I’ve already tried reinstalling the app.
Low quality experience
It is now 2026 and this app is still terrible. If you’re reading this developer team, please for the love of your gods put some effort into this, have some pride in your work. I had to reset all my login stuff for no reason? I had to redo my face id for no reason. Now you want me to fill out 30 security questions, for no reason? Modernize your security. Jesus Christ.
My rating is largely due to the login experience, one having to do it every time I use the app without having some kind of remember me feature, and second the fact that faceID registers but never activates when logging in. I register for faceID every time I log in. It doesn’t let me in with my face. At this point y’all should make the feature work or get rid of it. This has been going on for well over a year now.
My rating is largely due to the login experience, one having to do it every time I use the app without having some kind of remember me feature, and second the fact that faceID registers but never activates when logging in. I register for faceID every time I log in. It doesn’t let me in with my face. At this point y’all should make the feature work or get rid of it. This has been going on for well over a year now.
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Dark mode?
Please make your app have a dark mode slider for both the login screen and within the application. The white is so bright!! Please help protect my eyesight
Reimburse myself… crash… repeat…
Select reimburse myself and most of the time, the app crashes. Please fix the defect.
Decent
I like having this app on my phone to check my balance. Something has changed where I put receipts into the receipt organizer and when I attach them to a reimbursement, they are unable to be opened and I get a message that their password protected. They are not. The app also doesn’t upload from the files on my phone. So I figured out the only way to attach something to an expense on my phone is to take a screenshot of it.
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HORRID after update
The update that auto-scans receipts has unfortunately destroyed the option to submit claims or documentation. I will be mailing my request to Wex via snail mail because the IT people ruined what was once a seamless experience. GARBAGE.
Dysfunctional app
Frustrating and inconsistent.
First year using
Simple to use
Not working
App just logs out every time I hit Reimburse Myself. It’s useless.
This is a terrible company.
This company gives you a card that never works when you need it. They have a scanner in the app that shows you what’s eligible for purchases while in CVS/Walgreens/Walmart and other stores with pharmacies, but when you go to checkout the card will not work and you will need to reimburse every single thing. Then, when you file a claim, eligible products will even be denied. This is a horrible company. Please use an alternative where possible. Also, to any organizations that think of partnering with Wex, please consider going in a different direction as you will save your employees headaches. I’ve had multiple conversations with their support staff and management trying to make sense of it and the bottom line they want you to use your own money and hope you don’t keep up with receipts, so they don’t have to pay. They also deny eligible claims until you attach their own eligible screenshots with it. Insane
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Reimbursement
No reimburse anything even sending the original receipts
Difficult to use
Always a hassle
