Officer
None
Great and easy to use
App is great and easy to use. Only recommendation is allowing to setup direct deposit on the app.
App is not working
The most recent update is causing the app not to work. When I tap on the app it is stuck on the launch screen that just says WEX. I tried killing the app and going back in, and it does the same thing. Please fix!
Useless
Denies every claim despite proper documentation
Wing load
Been using app for years. Today I am unable to open app. The splash screen with “WEX”is on screen but doesn’t go any farther. Not sure if was the latest app update or my IOS which is 27.2. When working it’s a great app
App and customer service
App and customer service 1/5 stars
Review
Easy to file a claim, I love it…
Awful company
Wex is absolutely terrible. They flag everything and try to keep control of your money as long as they can. They do not respond in a timely manner and you have to call several times to get your issue taken care of. I had a miscarriage and used my funds to pay for it and they denied it several times. I had to constantly call and explain my miscarriage over and over. Their fees to transfer out are astronomical. They have to keep your money somehow
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App barely works
Very ancient app that takes forever to go between screens. Today I can’t even login it just shows a problem has occurred and to contact the administrator. This happens as soon as you open the app.
Great
Like it
Love how easy this whole process is.
This completely different than the last administrator our company had. Everything can be done on the internet and it’s a breeze!
Vision benefits
Good
Terrible app
This app is terrible, frequently does not work. Has you download your receipts, it says it was successfully uploaded, then wait weeks to find out that you are not getting reimbursed because the receipt can not be opened. If I could give negative stars, I would give -10/10. I am incredibly frustrated and disappointed and hope my company does not stay with we’d health for next year.
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Customer Service is above and beyond.
I love WEX benefits!
Remembers 5 Year Old Ex Employer?
I used WEX benefits app 5 years ago for an ex employer. I recently redownloaded for my new employer. However, the interface is still showing my old employer and I am completely unable to log in or get to a neutral log in screen. It also does not recognize my information even though I can log in on desktop flawlessly. It's actually incredible to me that so many apps will log you out and forget you ever existed, but the WEX app refuses to forget information that has not been used in 5 years.
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Cannot Log in
App has issues logging in. No issues on the desktop site so you are better off using the site over the app
Almost Useless
There are very few features that work as intended in this app. It seems like it was a poorly graded project in a 7th grade Intro To Coding class. Unfortunately, my employer uses WEX for HSA, so I have no choice but to use this horrible app.
Payments
Easy to use. Fast turnaround.
Medical claims
Enjoying my benefits
Spending Wisely
Wex is the best way to save, pay for, and cut taxes on your family’s healthcare.
