Thieves
do not use these people. I placed in the water with them never got delivered. I tried to reach out to. They never credited me the amount there are a bunch of thieves. Bunch of liars. Do not use them.
Absolutely terrible business operator and equally bad customer support
Hire a taxi or if you have a rental car order your food and go collect it yourself.
As being a resident local here in Cayman and having used their service numerous times one things become clear that the value proposition has massively degraded.
Unfortunately food deliveries can take well over an hour in some cases 2 and this isn’t even the busiest time of the year here.
This business sucks and I wouldn’t trust them with your food orders. Maybe try Let’s Eat or alternatively as said go get the food yourself you’ll be much better off!
As being a resident local here in Cayman and having used their service numerous times one things become clear that the value proposition has massively degraded.
Unfortunately food deliveries can take well over an hour in some cases 2 and this isn’t even the busiest time of the year here.
This business sucks and I wouldn’t trust them with your food orders. Maybe try Let’s Eat or alternatively as said go get the food yourself you’ll be much better off!
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Great all around!
Great app, live updates are so helpful, customer service is super responsive and helpful.
And some amazing drivers, shout out to Akeem!!
And some amazing drivers, shout out to Akeem!!
Spam notifications
Can’t turn them off…
Make customer’s track the driver’s location
The drivers should have their phone on so that persons can track deliveries. My order was picked up 20 mins ago but when I try to track the order the driver’s phone is showing it still at the restaurant. Make the drivers have data so customers can track their location
Amazing
Nice service the only reason it’s not the best is because the food was warm but otherwise this app is amazing and would definitely recommend.
Doesn’t work for visitors!
Very disappointed! Tried to use the app to deliver food to our hotel called our credit card company because we could not get our credit card transaction to Work. Credit card company verified that there were no holds on their end…. We were really looking forward to having our favorite restaurant deliver to our hotel for our last night in Grand Cayman. Very disappointed
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App works best on phone
Thanks for magic gift certificate for Bento’s Brac launch with Le Soleil d’Or. ✨👍🏽✨Once we (me on Facebook messenger with Bento) figured out that the app works best on a phone, everything went smoothly. Food was as expected DELICIOUS. While the Farm Resturant is my favorite, I look forward to other Brac Resturants joining. Caymanian delivery driver was a pleasant surprise. Great service.
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Can’t find the address and cold food. Don’t use
Bento of late have been awful. They have not found a delivery address perfectly typed on the page and the food arrives cold. That is because they try to stack as many orders as possible onto one trip. I don’t have a problem
With that but it’s irrespective of the order in which they pick up the food. So mine keeps coming freezing cold. Not about to recommend them or use any time soon.
With that but it’s irrespective of the order in which they pick up the food. So mine keeps coming freezing cold. Not about to recommend them or use any time soon.
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Seriously
Is my food coming
ABSOLUTELY UNPROFESSIONAL
2 strikes against them:
The first was when I ordered for delivery, utilized their chat services to change my order from ‘delivery’ to ‘pickup’. The chat services they provided doesn’t actually correspond with the drivers. As such my food was still collected (despite my changed instructions) and delivered to an empty house.
The 2nd instance, was order food from a vendor the clearly stated that it is OPEN on the app. My order was made, the app (BENTO) charged my card. 20 minutes later I get correspondence from bento advising that the restaurant merchant is closed for services on that day and that I have to now wait 5days for refund. That is NUTS.
The first was when I ordered for delivery, utilized their chat services to change my order from ‘delivery’ to ‘pickup’. The chat services they provided doesn’t actually correspond with the drivers. As such my food was still collected (despite my changed instructions) and delivered to an empty house.
The 2nd instance, was order food from a vendor the clearly stated that it is OPEN on the app. My order was made, the app (BENTO) charged my card. 20 minutes later I get correspondence from bento advising that the restaurant merchant is closed for services on that day and that I have to now wait 5days for refund. That is NUTS.
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Response from developer
We’re sorry for the issues you’ve experienced with our service. Regarding the delivery/pickup change, by the time we received your request, the driver had already collected your order. For the closed restaurant, we apologize for the inaccurate availability and the delay in refund processing. Unfortunately, refund times are determined by the bank, not us. Thank you for your patience and feedback.
I love bento
They deliver exactly what I crave!
If you would like to eat cold food
We ordered our food 1.5 hours ago. The driver is nowhere to be found, the app doesn’t know when food was picked up, doesn’t show where the driver is. If we simply take a taxi it’s only 15 minutes drive. But after many texts to customer service, they finally indicated the driver pick up the food, and it was 45 minutes ago. I wish I knew and never used this app. It ruined our vacation.
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Response from developer
Please accept our sincere apologies. Can you please update the order details here or contact us at hello@bento.ky so that we can have a look into this right away?
Great app, very useful!
First time using it, everything went beautifully!
Awesome
Convient better options
FIRST TIME!!!
This is the first time using Bento and the app is excellent! Very easy to use….def not the last time!
Why does this app not allow me to scan the receipt?
I ate at a local Bento restaurant last night and want to scan the receipt to get my rewards points for the $45 I spent there. But there is no place in the app to scan the receipt. So, I’m not sure that I will be able to get my points even though the receipt has a bar code at the bottom and it says “Scan to receive points towards rewards!” Plus, there is a 12-digit code written under the bar code. So, I’m hoping that someone in the customer service or IT department will be able to help me out here.
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AMAZING!!!
💯
Slow service
The service is way too slow. This is not good.
🙂↕️
Amazing it’s a must if you live in grand cayman
