Third time deleting and re-downloading…
Is it so difficult to fix this app — I’d imagine it’s better take it down and advise users that there is no app to access “Better UK” services as opposed to having us use this? The app keeps shutting down abruptly and sometimes wouldn’t open. If there is no immediate fix, it might be worth sticking to the browser experience!
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Rubbish
Organisation of the app is appalling. They don’t notify you in the app if a class is cancelled or if the pool is closed - what’s the point in having the app? When I’m at the centre it never works when trying to open the gates because it relies on internet connection and the leisure centre has no signal. Just awful
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Terrible app
Does not work just sends you in a log in spiral. Absolutely useless.
Can’t make a booking very easily
When trying to make a booking at 10pm the whole system seems to go down and you are faced with a blank screen with little blank blocks everywhere and after tapping and refreshing the days show up and all the spaces have gone. Please sort this out!!🙏🏼🙏🏼
Terrible App
Awful app, pls try fixing it!!
Mr
The most useful app that i see!!
Great
Super easy to use, don’t know why there are so many bad reviews, the self check in feature is great
Incredibly bad
The app is really bad. The user interface leads you into making the wrong choice, and there is no way to correct your choice. Unfortunately there is no alternative if you want to book. So they really aren’t incentivised to fix it.
Not good
The app isn’t that good any other gym app is better the app works but the gym has a 20 day thingy which is horrid
Unable to login
App doesn’t accept the correct password. If you try resetting, you get the same problem. Can’t use the app.
disgusting horrible
your constantly losing your account after you have saved all your passwords making an account hardly works they have a 1.6 rating for a reason this is a horribly designed buggy app and navigating it is a nightmare, please don’t use this unless you hate yourself
It does not work
I have changed my password twice and literally copied and pasted the password directly into the app afterwards - it just says the email and password combination is incorrect.
unusable
everything just dosent work
Please sort this app out
We went down to our local Better swimming pool (Eastbourne Sovereign Centre) without booking as the app told us there were over 100 available slots in the session. When we got reception they said there were no available slots and the app had a bug. We had to go home with very disappointed children.
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Booking issues confirmed
Dear reviewer 11 Aug I’m having similar problems but hadn’t realised it was happening from as long ago as that as I’ve only started to have issues in the past week
Came onto the App Store to check there wasn’t an update I’d missed (there isn’t)
What I decided to do tonight was just wait after trying to load “fitness classes” to see what would happen
Each page loads after about 20seconds This is too long so there’s definitely a problem & even more so if trying to book a popular class as spaces will have gone by the time you get in to book!
App developers please sort this out
Came onto the App Store to check there wasn’t an update I’d missed (there isn’t)
What I decided to do tonight was just wait after trying to load “fitness classes” to see what would happen
Each page loads after about 20seconds This is too long so there’s definitely a problem & even more so if trying to book a popular class as spaces will have gone by the time you get in to book!
App developers please sort this out
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don’t book online
signed in and everything, downloaded the app, booked for a 4 o clock session and paid £12, then never got given my booking confirmation and my booking. it said i had no bookings and i tried to get a refund and it didn’t work and is an awful app with multiple bugs. DO NOT RECOMMEND JUST BUY AT THE PLACE NOT ONLINE
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Very poor app
Very unstable app that crashes regularly, it is also not user friendly at all.
Terrible app
It requires you to login multiple times to access different parts of the app. Many menu screen literally don’t work like the book activity page, it shows a blank screen. That’s literally the main purpose of the app and you can’t do it. Horrendous UI too, overall do not recommend.
Worst UK
No one has heard of UX at Better. These days any AI tool will design a better user interface and journeys, let alone a professional or god forbid a professional with AI tools
Diabolical
Literally waste of your life
