Terrible app
This app is barely fit for purpose, here are a list of issues, please convert into JIRA backlog.
Its a web wrapper, based on…
Content over function - users come to get a task done, not browse around hoping to find something fun to do (search exists for a reason).
Poor taxonomy.
Secondary level of account login/creation when booking swimming classes, prob due to different backends, but logging into an app when you are already logged in doesn’t make sense, also login credentials can actually be different.
Its a web wrapper, based on…
Content over function - users come to get a task done, not browse around hoping to find something fun to do (search exists for a reason).
Poor taxonomy.
Secondary level of account login/creation when booking swimming classes, prob due to different backends, but logging into an app when you are already logged in doesn’t make sense, also login credentials can actually be different.
Show more
The Worst App… Ever!
I’ve recently joined my local Better gym and this app is enough to put me off visiting for good!
I’ve never left a review of an app before, but this one is so poorly designed and executed that I’m going out of my way to write this so people can understand my strength of feeling. Amongst its flaws, this app impossible to navigate, doesn’t let me log in, frequently logs me out without warning… Oh, and the barcode it generates don’t actually allow me access to my local gym, rendering the app completely pointless.
I’ve never left a review of an app before, but this one is so poorly designed and executed that I’m going out of my way to write this so people can understand my strength of feeling. Amongst its flaws, this app impossible to navigate, doesn’t let me log in, frequently logs me out without warning… Oh, and the barcode it generates don’t actually allow me access to my local gym, rendering the app completely pointless.
Show more
Dreadful app
Rubbish app. Always logs me out and won’t remember password, and have to manually input card details every time
Poor
I hate to diss a social enterprise but my membership was shown ad cancelled even though I’d paid in full and had a live direct debit with my bank. No response from customer services within 2 days. App not particularly user friendly if easy to navigate.
Bad
Bad
Slow
Painful app to use.
This app is absolutely horrible
Please change this app cause it is appalling
Another poor update
Yet again Better’s app team have done the opposite of their name and made this even worse (quite an achievement.) multiple stars to book: Book activities ➡️ Swimming ➡️ Lido (there is only one pool at this centre) ➡️ Select day and time.
Not only that but where there used to be 15 slots available per ten minute slot, these have been bundled into 85 (?) for an hour but people can still book in any ten minute slot. This means you could get 85 people turning up when the centre opens or 85 in the last ten minute slot of one hour and 85 in the first slot the next hour. These are unlikely extremes but it is clear that problems will occur and unfortunately it will be the brilliant staff, including lifeguards, who bear the brunt of customers’ annoyance.
Please Better, rethink this daft idea, or at least let centres decide on how to set up the app.
Please could you also talk to users and find out what their pain points are, look at their user journeys and improve them.
Finally, could a basket option be shown on the app? Currently selecting 2 swims by mistake requires going into the website to access the basket and remove one! How ridiculous is that!
Not only that but where there used to be 15 slots available per ten minute slot, these have been bundled into 85 (?) for an hour but people can still book in any ten minute slot. This means you could get 85 people turning up when the centre opens or 85 in the last ten minute slot of one hour and 85 in the first slot the next hour. These are unlikely extremes but it is clear that problems will occur and unfortunately it will be the brilliant staff, including lifeguards, who bear the brunt of customers’ annoyance.
Please Better, rethink this daft idea, or at least let centres decide on how to set up the app.
Please could you also talk to users and find out what their pain points are, look at their user journeys and improve them.
Finally, could a basket option be shown on the app? Currently selecting 2 swims by mistake requires going into the website to access the basket and remove one! How ridiculous is that!
Show more
Esonika
First time reviewing an app, it is that bad
I wonder if they’re conducting a research for swimming enthusiasts. Think of all the simple features you expect from an app for ease of use such as viewing your basket at any time or saving your billing details for payment, easy to navigate ui. Heh then remove all those good things and add bunch of unnecessary menus without any purpose for confusion. That’s “better(?)” app
I wonder if they’re conducting a research for swimming enthusiasts. Think of all the simple features you expect from an app for ease of use such as viewing your basket at any time or saving your billing details for payment, easy to navigate ui. Heh then remove all those good things and add bunch of unnecessary menus without any purpose for confusion. That’s “better(?)” app
Show more
The log in system is terrible
Can’t log in with email, even though it says you can. Always have to find my membership number in my email. The forgot your password thing is flaky at best. This first hurdle tarnishes the entire user experience. Sort it out.
No Apple Pay option.
I went to exercise, receptionist said I need to download this app & pay in it. The app requests an actual physical card’s details to buy an activity period, but my cards are securely stored in Apple Pay. It needs to be updated so that there is an Apple Pay option, to easily pay via Apple Pay the way other companies include Apple Pay in their apps.
In the past 100 years it used to be easy to hand over cash at sports centres and then easily exercise, now inconveniently digital electronic apps are prioritised, over cash!
In the past 100 years it used to be easy to hand over cash at sports centres and then easily exercise, now inconveniently digital electronic apps are prioritised, over cash!
Show more
Worst app
The worst app i have ever come across, cant even login
App is NOT user friendly
I hate leaving negative reviews but this app actually triggers me. Trying to purchase a lesson and I complete everything and it states “Login session expired, please login again”??! I close app and try again and still the same error message. Based on other comments I’m clearly not the only one suffering. Do better.
Show more
Proof web apps don’t work
Wow. This is what happens when you let proper engineers go in favour of your inexperienced nephew vibe code a website for an app.
Everything is incredibly slow.
Registration UX is absolutely terrible.
You can’t even pay with Apple Pay.
You can’t even scan a card.
It has to load something for every interaction.
It doesn’t keep login details and I have to register every time I want to use the app.
Absolute garbage “app”.
Pony up for real engineers. You clearly have the money to do so. Time to drop the ego and pay check and pay real people to do the work.
Everything is incredibly slow.
Registration UX is absolutely terrible.
You can’t even pay with Apple Pay.
You can’t even scan a card.
It has to load something for every interaction.
It doesn’t keep login details and I have to register every time I want to use the app.
Absolute garbage “app”.
Pony up for real engineers. You clearly have the money to do so. Time to drop the ego and pay check and pay real people to do the work.
Show more
This is so bad
This day in age you would think you could get a proper app. Booking the swimming pool is such a mess. So angering.
Terrible
Horrible app. Weird glitches and randomly signed me out and won’t let me log back in even with multiple password resets.
Toulla Rose
Extremely stressful to use, takes forever to get through entering information and making payment. Also there is no description for the activities at all so difficult to choose which one you would like to book. Terrible.
app could be better…
I love Better but the app is one of the worst out there. Clunky, annoying to navigate, not user friendly at all. Too many levels to go through to book, especially swimming. Also mine has suddenly started saying I need to pay for bookings even though im a full member.
Badly designed
Please review this app with actual users. The user experience is dreadful, not intuitive, difficult to book classes, navigation is overly complicated. For the membership cost I expect much better. Previous Pure Gym member (less than half the cost!) and their app is brilliant - eg shows live numbers on site, numbers on wait lists etc and navigation is so easy. Take a look and improve!
Show more
Awful
Terrible app as everyone who uses it is aware. Why does such a large nationwide organisation have such an awful app?
