No customer service
Terrible service. The app map is inaccurate, everyone we spoke to at two hotels say they are terrible.
No gps locations
The map doesn’t have gps locations for stops. They should as the directions are horrible with zero landmarks. For Rome at least
Not Available for Philadelphia
Booked a tour for Philadelphia and was prompted after buying the tickets that I should download the app for the tours. Come to find out after downloading the app that Philadelphia isn’t a city that I can select in the app.
Unstable app
The app takes a long time to load and kept losing a ticket. Luckily the bus drivers are used to it and used our email confirmation. Big bus should get rid of the app and use adobe tickets. Not what I expected in Singapore
Awful map
There’s hardly any landmarks labelled on the map and the arrows on the routes are impossible to interpret. Extremely frustrating experience and extremely expensive tickets. Ended up getting some “normal” buses as it was so confusing.
