Missing a state
Bought a ticket for a tour of Philadelphia but the app doesn’t have the state as an option. Confused how I was able to get a ticket but the app doesn’t have the state listed.
Kidnapped by the BIG Bus
It was about 4:00 p.m. when we boarded the last BIG Bus of the day, hoping to travel to Harrods and then walk back to our hotel after 6:00 p.m.
Without any explanation, the driver suddenly slowed down and stopped the bus. Another company employee boarded and asked where we were headed. After we told him, he instructed us to leave our bus and board the one ahead, assuring us it would take us to our destination.
We followed his instructions, although there were very few seats available on the second bus. Once aboard, it quickly became clear that something was wrong. The route had apparently been reversed, and the driver was no longer following the advertised route. None of the passengers knew what was happening or where we were being taken.
Passengers were pulling up maps and comparing them to the route shown on the website, trying to figure out what was going on. It eventually became apparent that the employee who had boarded our original bus was attempting to reorganize passengers onto buses that would supposedly get them closest to their final destinations before service ended. Unfortunately, the driver of our bus appeared to have different instructions than what had been promised to customers.
The result was complete confusion. Passengers on the upper deck were shouting questions to the driver. Elderly passengers were distressed and trying to determine where to get off before being taken too far off course. Families with young children were scrambling to figure out how to get back to their intended destinations before it got dark.
The whole situation was poorly managed. I do not blame the driver, as it seems he believed passengers had already been informed about the changes. My criticism is directed at the coordinator who failed to properly communicate what was happening.
I understand that employees want to finish their shifts and go home, but there should be some respect for the tourists who paid for your service. Clear communication would have prevented confusion, frustration, and unnecessary stress for everyone involved.
Without any explanation, the driver suddenly slowed down and stopped the bus. Another company employee boarded and asked where we were headed. After we told him, he instructed us to leave our bus and board the one ahead, assuring us it would take us to our destination.
We followed his instructions, although there were very few seats available on the second bus. Once aboard, it quickly became clear that something was wrong. The route had apparently been reversed, and the driver was no longer following the advertised route. None of the passengers knew what was happening or where we were being taken.
Passengers were pulling up maps and comparing them to the route shown on the website, trying to figure out what was going on. It eventually became apparent that the employee who had boarded our original bus was attempting to reorganize passengers onto buses that would supposedly get them closest to their final destinations before service ended. Unfortunately, the driver of our bus appeared to have different instructions than what had been promised to customers.
The result was complete confusion. Passengers on the upper deck were shouting questions to the driver. Elderly passengers were distressed and trying to determine where to get off before being taken too far off course. Families with young children were scrambling to figure out how to get back to their intended destinations before it got dark.
The whole situation was poorly managed. I do not blame the driver, as it seems he believed passengers had already been informed about the changes. My criticism is directed at the coordinator who failed to properly communicate what was happening.
I understand that employees want to finish their shifts and go home, but there should be some respect for the tourists who paid for your service. Clear communication would have prevented confusion, frustration, and unnecessary stress for everyone involved.
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Melhorias
A melhor experiência é ter o serviço de áudio direto no app, sem a necessidade de um app terceiro e o pior precisando do QRcode para abrir Pop Guide o que não existe quando você compra o ticket direto pelo app.
Useless
Doesn’t cover cities like Philadelphia where it is operated as a franchise. When booking it tells you to download the app and then you cannot move to any other city.
Routes not accurate
We waited at a stop and saw the bus coming our way and then it diverted. Someone then unrelated to the company informed us Big Bus wasn’t stopping at this particular stop today. It was diverting. Would have been a huge help if app showed that stop closed for the day.
