Disgusted
We waited two hours yesterday for the bus to come and it never did. Today we tried to find the bus stop and despite following the directions provided by the web site, could not find the stop so we could start the tour at 1020.
As we are going back to New Zealand today I feel totally ripped off as we spent money for nothing!
As we are going back to New Zealand today I feel totally ripped off as we spent money for nothing!
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Operating hours a bit misleading
Tour in NYC and London were fine but they could be a bit more clear upfront about how early the hop on, hop off hours run until (NYC it only ran until about 5:30 pm before the buses stopped running the routes, London did not go much later). They do offer night time tours but this is an entirely separate package. Suggestion would be to offer some type of combo package.
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Missing a state
Bought a ticket for a tour of Philadelphia but the app doesn’t have the state as an option. Confused how I was able to get a ticket but the app doesn’t have the state listed.
Kidnapped by the BIG Bus
It was about 4:00 p.m. when we boarded the last BIG Bus of the day, hoping to travel to Harrods and then walk back to our hotel after 6:00 p.m.
Without any explanation, the driver suddenly slowed down and stopped the bus. Another company employee boarded and asked where we were headed. After we told him, he instructed us to leave our bus and board the one ahead, assuring us it would take us to our destination.
We followed his instructions, although there were very few seats available on the second bus. Once aboard, it quickly became clear that something was wrong. The route had apparently been reversed, and the driver was no longer following the advertised route. None of the passengers knew what was happening or where we were being taken.
Passengers were pulling up maps and comparing them to the route shown on the website, trying to figure out what was going on. It eventually became apparent that the employee who had boarded our original bus was attempting to reorganize passengers onto buses that would supposedly get them closest to their final destinations before service ended. Unfortunately, the driver of our bus appeared to have different instructions than what had been promised to customers.
The result was complete confusion. Passengers on the upper deck were shouting questions to the driver. Elderly passengers were distressed and trying to determine where to get off before being taken too far off course. Families with young children were scrambling to figure out how to get back to their intended destinations before it got dark.
The whole situation was poorly managed. I do not blame the driver, as it seems he believed passengers had already been informed about the changes. My criticism is directed at the coordinator who failed to properly communicate what was happening.
I understand that employees want to finish their shifts and go home, but there should be some respect for the tourists who paid for your service. Clear communication would have prevented confusion, frustration, and unnecessary stress for everyone involved.
Without any explanation, the driver suddenly slowed down and stopped the bus. Another company employee boarded and asked where we were headed. After we told him, he instructed us to leave our bus and board the one ahead, assuring us it would take us to our destination.
We followed his instructions, although there were very few seats available on the second bus. Once aboard, it quickly became clear that something was wrong. The route had apparently been reversed, and the driver was no longer following the advertised route. None of the passengers knew what was happening or where we were being taken.
Passengers were pulling up maps and comparing them to the route shown on the website, trying to figure out what was going on. It eventually became apparent that the employee who had boarded our original bus was attempting to reorganize passengers onto buses that would supposedly get them closest to their final destinations before service ended. Unfortunately, the driver of our bus appeared to have different instructions than what had been promised to customers.
The result was complete confusion. Passengers on the upper deck were shouting questions to the driver. Elderly passengers were distressed and trying to determine where to get off before being taken too far off course. Families with young children were scrambling to figure out how to get back to their intended destinations before it got dark.
The whole situation was poorly managed. I do not blame the driver, as it seems he believed passengers had already been informed about the changes. My criticism is directed at the coordinator who failed to properly communicate what was happening.
I understand that employees want to finish their shifts and go home, but there should be some respect for the tourists who paid for your service. Clear communication would have prevented confusion, frustration, and unnecessary stress for everyone involved.
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Melhorias
A melhor experiência é ter o serviço de áudio direto no app, sem a necessidade de um app terceiro e o pior precisando do QRcode para abrir Pop Guide o que não existe quando você compra o ticket direto pelo app.
