Charges $30 hotel fee, but penalizes customers when hotels turn therapists away
Be extremely careful booking Bigtoe at hotels or resorts. We booked an in-room couples massage at a major Las Vegas resort through their app. Bigtoe validated the address and charged an additional $30 "Hotel Fee."
When the therapists arrived, hotel security turned them away due to property policies regarding outside vendors. Zero service was provided. Instead of helping us rebook or refunding the fee for a service they couldn't deliver, Bigtoe charged us an 80% cancellation penalty ($239.97).
When contacted, support claimed the $30 hotel fee doesn't guarantee property access and placed 100% of the responsibility on us. Charging specialized venue fees while passing full financial penalties onto customers for their lack of venue screening is deceptive. Would not recommend.
When the therapists arrived, hotel security turned them away due to property policies regarding outside vendors. Zero service was provided. Instead of helping us rebook or refunding the fee for a service they couldn't deliver, Bigtoe charged us an 80% cancellation penalty ($239.97).
When contacted, support claimed the $30 hotel fee doesn't guarantee property access and placed 100% of the responsibility on us. Charging specialized venue fees while passing full financial penalties onto customers for their lack of venue screening is deceptive. Would not recommend.
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Worst massage EVER in 40 years
David Z had only two years experience and did not do my whole body lymphatic massage and not even my lymph nodes. Then he made an unauthorized charge
Of &93 for ten extra minutes which was almost as much as the whole massage. Then he did not reply to me. Then VigToe did not issue an immediate reversal or
Give me another massage. Nancy I found on Craigslist gave me the BEST one EVER and I have been to
5 star international resorts. Just look for Denver on Craigslist for Massage Housecleaning and you will find her until
I do
An app for
Her and team called
call Nancy on iPhone only. Peace!
Of &93 for ten extra minutes which was almost as much as the whole massage. Then he did not reply to me. Then VigToe did not issue an immediate reversal or
Give me another massage. Nancy I found on Craigslist gave me the BEST one EVER and I have been to
5 star international resorts. Just look for Denver on Craigslist for Massage Housecleaning and you will find her until
I do
An app for
Her and team called
call Nancy on iPhone only. Peace!
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Therapist preference
It would be better if you allow confirmation if a therapist pre payment
Never available
I don't know if there just aren't any providers or what but in 5 stamps in 5 different cities I have been unable to successfully book a massage. The app allows me to unit the address so I have to assume there's just a scarcity. Once I directly texted to them before booking and they responded fairly quickly that there was no service in that town. I feel that is there's no provider they should block out that area and notify the booker that when there is s someone there they'll be contacted.
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Leanne
Amazing- would highly recommend!
