Love This Service
I’ve tried other services and often they can’t serve the area that I’m in, but this one always comes through. I’ve used several different states at this point. I’ve never had a bad massage.
Charges $30 hotel fee, but penalizes customers when hotels turn therapists away
Be extremely careful booking Bigtoe at hotels or resorts. We booked an in-room couples massage at a major Las Vegas resort through their app. Bigtoe validated the address and charged an additional $30 "Hotel Fee."
When the therapists arrived, hotel security turned them away due to property policies regarding outside vendors. Zero service was provided. Instead of helping us rebook or refunding the fee for a service they couldn't deliver, Bigtoe charged us an 80% cancellation penalty ($239.97).
When contacted, support claimed the $30 hotel fee doesn't guarantee property access and placed 100% of the responsibility on us. Charging specialized venue fees while passing full financial penalties onto customers for their lack of venue screening is deceptive. Would not recommend.
When the therapists arrived, hotel security turned them away due to property policies regarding outside vendors. Zero service was provided. Instead of helping us rebook or refunding the fee for a service they couldn't deliver, Bigtoe charged us an 80% cancellation penalty ($239.97).
When contacted, support claimed the $30 hotel fee doesn't guarantee property access and placed 100% of the responsibility on us. Charging specialized venue fees while passing full financial penalties onto customers for their lack of venue screening is deceptive. Would not recommend.
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Worst massage EVER in 40 years
David Z had only two years experience and did not do my whole body lymphatic massage and not even my lymph nodes. Then he made an unauthorized charge
Of &93 for ten extra minutes which was almost as much as the whole massage. Then he did not reply to me. Then VigToe did not issue an immediate reversal or
Give me another massage. Nancy I found on Craigslist gave me the BEST one EVER and I have been to
5 star international resorts. Just look for Denver on Craigslist for Massage Housecleaning and you will find her until
I do
An app for
Her and team called
call Nancy on iPhone only. Peace!
Of &93 for ten extra minutes which was almost as much as the whole massage. Then he did not reply to me. Then VigToe did not issue an immediate reversal or
Give me another massage. Nancy I found on Craigslist gave me the BEST one EVER and I have been to
5 star international resorts. Just look for Denver on Craigslist for Massage Housecleaning and you will find her until
I do
An app for
Her and team called
call Nancy on iPhone only. Peace!
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Therapist preference
It would be better if you allow confirmation if a therapist pre payment
Never available
I don't know if there just aren't any providers or what but in 5 stamps in 5 different cities I have been unable to successfully book a massage. The app allows me to unit the address so I have to assume there's just a scarcity. Once I directly texted to them before booking and they responded fairly quickly that there was no service in that town. I feel that is there's no provider they should block out that area and notify the booker that when there is s someone there they'll be contacted.
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Leanne
Amazing- would highly recommend!
Almoosa
In Sls hotel 357
Terrible
Awful customer service and poor massage therapists.
In Home Massage Therapy
Super easy to book, great response time and all questions promptly answered via support chat! Excellent choice for those seeking quality masseuse!
Job
Don’t work here. You get work but the money clients pay you only get 20 bucks in tip. Just say the client pays 225 for lymphatic they take most of it. You get 100 bucks they divide the 100 bucks between the tip travel and your time and it’s all the same pay. It’s sad
Will never use again
Booked my first time and the therapist is selected for you. I’ve had the selected therapist before on another app and I requested for them to be changed. I didn’t want to cancel the appointment just change therapists. When I contacted customer support they said the only solution they would provide is for me to cancel the appointment and be charged 50%. They did not offer any solutions and agreed that I was either forced to use the provider I had a bad experience with or be charged 50%. Will never use this service.
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The worst
This app is such a scam, The worst customer service, I was hospitalized had to cancel and then, medically unable to have massages done. I told them I couldn’t get them due to my condition, after experiencing the first one it was too painful, Dr. said to wait it out. I have been trying to get a refund and they refuse. Policy is not more important than a customers health. They are extremely rude and inconsiderate. Invested into these sessions I now will leave there because I refuse to support this app.
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Absolutely worst unsafe experience
Listen, you’d be safer with a 20$ lot lizard at the local gas n go then you would with the people here. Like I get it maybe people have bad days but oh my.. this was my first and my last experience with this app or this kind of service. 0/10 and i paid over $300 for the worst experience of my life .. DO NOT DO IT
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Love the service. Wish it was easier to rebook with preferred therapist
I love the convenience and professionalism of the service. It is very easy to book. However, sometimes I would like to see the same therapist again as they have gotten to know me and my needs, and I find it difficult to know when they are available so I can plan ahead.
No Answer
I paid the 100 $ fee. After I scheduled no one has answered me for confirmation. It just keeps saying it’s trying to find a professional 😒
Confirmed booking means nothing here
I booked a 2:00 PM massage and received both an email and text confirming the session was “official,” with a specific therapist assigned. I structured my day around it.
No one showed up. No notification. No update.
After I reached out, I was given a replacement window from 5:00 to 7:00 PM. I waited again. Same result. At 5:18 PM, after multiple follow-ups, I was told they couldn’t find a therapist and the session was canceled.
At one point they even asked me to change a clearly stated preference, which I declined. After that, communication dropped off completely.
Support later told me the service is “on-demand” and not guaranteed — which directly contradicts the “confirmed” booking they send with a named provider.
So what you’re actually getting is:
• “Confirmed” appointments that aren’t real
• No proactive communication when things fall apart
• Hours of your time wasted waiting
A refund doesn’t fix losing half a day.
If this is how the system works, the app is misleading at best.
No one showed up. No notification. No update.
After I reached out, I was given a replacement window from 5:00 to 7:00 PM. I waited again. Same result. At 5:18 PM, after multiple follow-ups, I was told they couldn’t find a therapist and the session was canceled.
At one point they even asked me to change a clearly stated preference, which I declined. After that, communication dropped off completely.
Support later told me the service is “on-demand” and not guaranteed — which directly contradicts the “confirmed” booking they send with a named provider.
So what you’re actually getting is:
• “Confirmed” appointments that aren’t real
• No proactive communication when things fall apart
• Hours of your time wasted waiting
A refund doesn’t fix losing half a day.
If this is how the system works, the app is misleading at best.
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Go somewhere else!!!
My first experience was great. No issues with payment, the service was exactly what I booked, and everything went smoothly. That’s the only reason this isn’t a 1-star review.
The second time completely changed my opinion.
I got overcharged $18 and ended up receiving less service than what I booked. That alone is unacceptable.
I specifically booked an add-on, and the therapist assigned to me couldn’t even provide it. That makes no sense. Why is the app allowing therapists to accept bookings for services they don’t offer? The add-on should be prioritized when matching, especially if I’m booking days in advance. Instead, my appointment was confirmed within 1–2 hours with someone who couldn’t fulfill what I paid for. Where is the logic in that?
On top of that, I had no control over the situation. There’s no option to request a different therapist without canceling the entire appointment. That’s a huge problem — especially when you’re letting someone into your home. I should be able to feel comfortable with who I’m booking, not forced to either accept it or cancel everything.
This is supposed to be a relaxing experience, but instead it turned into stress and frustration.
Also, the lack of transparency is frustrating. You can’t even clearly see pricing or invoices unless you go digging through the app or go all the way to checkout. That shouldn’t be the case.
Overall:
First experience = great
Second experience = overcharged, less service, no control, no transparency
That’s not acceptable for a service like this.
The lack of consistency on prices and service is bad, I won’t be using this app again.
The second time completely changed my opinion.
I got overcharged $18 and ended up receiving less service than what I booked. That alone is unacceptable.
I specifically booked an add-on, and the therapist assigned to me couldn’t even provide it. That makes no sense. Why is the app allowing therapists to accept bookings for services they don’t offer? The add-on should be prioritized when matching, especially if I’m booking days in advance. Instead, my appointment was confirmed within 1–2 hours with someone who couldn’t fulfill what I paid for. Where is the logic in that?
On top of that, I had no control over the situation. There’s no option to request a different therapist without canceling the entire appointment. That’s a huge problem — especially when you’re letting someone into your home. I should be able to feel comfortable with who I’m booking, not forced to either accept it or cancel everything.
This is supposed to be a relaxing experience, but instead it turned into stress and frustration.
Also, the lack of transparency is frustrating. You can’t even clearly see pricing or invoices unless you go digging through the app or go all the way to checkout. That shouldn’t be the case.
Overall:
First experience = great
Second experience = overcharged, less service, no control, no transparency
That’s not acceptable for a service like this.
The lack of consistency on prices and service is bad, I won’t be using this app again.
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READ BEFORE YOU DOWNLOAD: Worst Experience of My Life
I had reached out to their support team to inform them of the dissatisfied service and all they could offer was an apology. I am not expecting money back as I did receive the service, but I think, as a business owner myself, either a replacement massage or a credit towards a next one should’ve been offered. Neither happened. I relieved a 90 minute massage to which I was hesitant was even happening because I never received any form of communication that my therapist was en route, only a call 5 minutes after start that that she had arrived. Upon the message, she asked if I had any areas of focus. I mentioned my shoulders and calves. The first 30 minutes of the massage were spent on my back. That would be fine had there been any type of technique… this massage reminded me of what my boyfriend gives me as he’s untrained. It was just a rub motion the entire time. I began to become numb to her touch as it was the same repetitive sensation with zero change. It reminded me of petting a dog. As much time was spent on my back, my shoulders, the areas of focus I mentioned, went completely untouched… I’m not sure how that happens. She massaged my feet and then immediately came to rub my face & my heart rate was no longer calm because I was grossed out. I am a clean person, but that is gross. Before the 90 minutes was up I was wide awake just wanting it to be over because it was so bad. Usually, I’m in a tranquil state, deeply relaxed, & time flies by. None of that happened here. I’m assuming they simply “vet” out licensed therapists & hire them based on years of experience vs a massage studio trains their therapist on the same technique. Worst part, I asked the theorist as the was packing up if tip was included while the app loaded, she told me no to which once the app loaded it said it was but I could tip additionally to. Then she proceeded to ask how much they are charging me. This whole experience was beyond distasteful and it actually left me angry because as a 7 figure business owner & runner, I lean into massage therapy as an outlet to relax & I left with more tension and anxiety than when I started.
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I likie
So far so good im happy
Cannot choose Theripist
Get a list of therapists but cannot choose among them. Therapist told me the request gets tossed out to them and the first one to grab it, gets it.
