Bad app and customer service experience
Today i tried for 35 minutes on the website and app while both crashed over and over. Just go on Google Maps and find a good place and drive there. YOUll get your massage faster with less headache.
Thank you. Bill
Not good with computers but I did I. Hopefully it works
Scam. Refusing to refund after making impossible to book for months
Scam. This place used to work for me, but there’s been a technical issue that's prevented me from booking anything for months, and customer service refuses to refund my membership because of their T&Cs. I've emailed support for months about this, and they keep saying they'll escalate to leadership, then the same person replies with "no because our T&Cs." Meanwhile, I've been charged hundreds and the system continues to show zero availability in my area for the foreseeable months. Cancel while you can.
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Garbage customer service
The app mis-represents how easy is it to book providers, then their customer service ghosts you when you get locked out on every first login attempt.
Tech support; unreliable, massage therapists
Contacting support has been a very difficult experience and very stressful. They respond, but give advice that is were either incorrect or unrelated to what you asked for.
Also, the massage therapists are constantly canceling on you with very little notice, making it extremely difficult to book a reliable massage.
Also, the massage therapists are constantly canceling on you with very little notice, making it extremely difficult to book a reliable massage.
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