No customer support
I see these guys marketing all over giving away free Blackstones. Let me save you guys the trouble and just go buy one. The amount of support I received when opening the account was incredible. However, after everything was set up getting a hold of someone that can truly help is impossible. So far the best luck I’ve had on getting responses was when giving bad survey reviews. Maybe this one will do the trick.
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Bad
Don’t make your employees suffer with this stupid app
Easy to use, minor glitches
Overall very intuitive and easy to use. Sometimes doesn’t register a transaction is complete once it is, but overall minor glitches like that .
Customer support
No customer support at all. I paid 937 dollars. It came out of my bank account. I paid it right at the closing of the cycle last month. They put it on this month, without reflecting the payment. So now out of my 2k limit , half of that is showing used. No customer support
Dark App Icon
How is there not a dark app icon? Bright white regardless of iOS settings.
Confusing
It’s been such a challenge. After paying my bill it says I still owe a bough amount and the app doesn’t show any payments made. Very inconvenient!!!
Reimbursement
I was very impressed on the reimbursement I’m getting soon, I had a snag with its bill walked me through everything I needed to to fix my issue . Thank you for such great service
Okay IFF you can login
I’ve had to use this app for several years. It is the victim of some unfortunate design decisions if you can log in, but I forever have problems getting it to let me in. It absolutely refuses to load for me - and it’s been like this as long as I’ve had to use it - if I’m connecting over cellular. Yes, data is enabled.
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V. P. Operations
Awesome
Login is difficult can’t split transactions until they’ve aged
We have trouble with our employees getting logged into expense. Even if they go to the correct URL they end up with receivables to login. It’s a pain. I think you guys need to sort out your gateway. The different uses of orange and white are confusing with the logo on your landing pages. I can’t even get into Spend & Expense on my computer. It takes me to receivables every time the site switcher doesn’t work.
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Bill sucks
This sucks
Worst support of all time
They’ve held my company hostage for 4 weeks now because they refuse to help with apparently a glut CB in the system that doesn’t allow us to code or complete anything.
It’s been 4 weeks and I get ghosted and runaround whenever their reps bother to even reply. And if you don’t respond within an hour or so, they’ll close ticket even though it takes them a week to reply.
Will give 1 day before I take my $10m account away from them.
It’s been 4 weeks and I get ghosted and runaround whenever their reps bother to even reply. And if you don’t respond within an hour or so, they’ll close ticket even though it takes them a week to reply.
Will give 1 day before I take my $10m account away from them.
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Very poor customer service
This company restricted my account after one of there representatives confirmed changed my billing cycle. They even admitted there representative made the mistake but still wouldn’t unrestrict my account. Asked to speak with someone higher up was told not possible. I would recommend staying way very suspicious when you know you’re wrong but won’t make it right
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Easy to navigate
Great expense app for easy and seamless uploading
Says I have 150 to spend declined
Aggravated
Difficult to navigate
App is not intuitive with regard to management and settings. Even referring back to the help site is not time worthy as it tells you about the capabilities of the app without telling you how to find these capabilities.
Worse Experience
They provide no support when issues arise.
Get what you pay for
It’s free. Customer service is slow. Once we had an account manager, but he stopped responding to our infrequent questions and they basically want you to self-help through their shoddy FAQ that isn’t updated. Their AI chat is also rubbish. Lots to fix here.
The app runs fine, but there are things, like suggested accounts that don’t actually complete a transaction, you still have to go through the motions of electing each suggestion. Let’s call that 50% helpful.
The app runs fine, but there are things, like suggested accounts that don’t actually complete a transaction, you still have to go through the motions of electing each suggestion. Let’s call that 50% helpful.
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Latest Update has Errors
With the latest Bill S&E update, there are errors that still are not fixed. As the Admin, I still cannot go into certain budgets to edit budgets - the App just aborts and I have to log in all over again. It frustrating. Then i have to login through a browser. Please fix.
BEWARE
This is not a credit card/line of credit. They require you to pay the full balance every month.
