Horrible
I unfortunately have to use this stupid app for work. It used to be ok, but something changed. It will now randomly sign me out and asks me every time if I want to set up face recognition to sign in. It will often lose receipts that I have uploaded.
Terrible bank
Been paying on time and also paying through direct wire. Been with them for over 6 months asking for a limit increase just for them to randomly decrease the limit. I 100% do not suggest using these low tier banks for credit. Stick to banks like Amex
Unfreeze card
This app is trash. I literally been waiting for an hour multiple times. This is not the first time but I’m about out of gas. I can’t go nowhere and everything on my app is up-to-date and all caught up but it will not unfreeze this is unacceptable. Unacceptable. I wouldn’t refer this app to anybody.
User friendly
Great app to operate funds
TRASH
⭐ 1 Star – Absolute Trash! Charging Me to Access MY OWN Money!
BILL is hands down one of the worst payment apps I’ve ever dealt with. My company sends me a reimbursement for money I’ve ALREADY spent, and somehow BILL thinks it’s appropriate to charge me a 1%+ fee just to access MY OWN MONEY!
Are you kidding me? It’s a REIMBURSEMENT, not a payday loan! Why am I paying a fee to get money that already belongs to me?
Oh, but don’t worry, they offer a “FREE” option where they’ll mail you a paper check. Fantastic! By the time that check arrives, FOUR PAY PERIODS have practically come and gone! What year is this, 1985?
And to make matters worse, they don’t offer direct transfers to Navy Federal Credit Union, one of the largest credit unions in the country!
Here’s an idea, BILL: Stop making employees pay to get reimbursed for doing their jobs!
If I wanted to pay someone to hold my money hostage, I’d hire a pirate. At least he’d have the decency to wear an eye patch!
Zero stars if I could. Absolutely TRASH!
BILL is hands down one of the worst payment apps I’ve ever dealt with. My company sends me a reimbursement for money I’ve ALREADY spent, and somehow BILL thinks it’s appropriate to charge me a 1%+ fee just to access MY OWN MONEY!
Are you kidding me? It’s a REIMBURSEMENT, not a payday loan! Why am I paying a fee to get money that already belongs to me?
Oh, but don’t worry, they offer a “FREE” option where they’ll mail you a paper check. Fantastic! By the time that check arrives, FOUR PAY PERIODS have practically come and gone! What year is this, 1985?
And to make matters worse, they don’t offer direct transfers to Navy Federal Credit Union, one of the largest credit unions in the country!
Here’s an idea, BILL: Stop making employees pay to get reimbursed for doing their jobs!
If I wanted to pay someone to hold my money hostage, I’d hire a pirate. At least he’d have the decency to wear an eye patch!
Zero stars if I could. Absolutely TRASH!
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Whatever
I have to use this for my company but they use AI so I’m leaving a negative review. I’m tired of seeing it everywhere I go
Always fast and easy
This app is so nice to use. Not having to put money on my personal card and allocating budget to the teams. It’s great!
Impressive, user interface
I have used all the major expect software programs out there, and Bill.com’s ecosystem is the easiest and fastest to use
Needs work
I have to enter almost every category multiple times each time. Wasted time and effort.
Half baked.
Complicated and tiresome process. No email process for sending in receipts, only supports images making significant extra work for online airline and hotel purchases. Now I have to approve EVERY receipt of my employees vs a logical monthly report. This sucks.
Customer service is trash
First they call me and offer me a coupon to basically activate the card and spend on the card. So then when i try to pay the card so that i can have a full balance and use the card when im ready. I make payment to card and it's a ach transaction and it gets denied without any explanation I've sent several emails no reply there isn't a number to call so basically they give me offer I can't refuse but they deny me from paying the card off so it can report with no Balance but guess who customer Service is trash. Try at your own risk .
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Privacy risk
There are no settings available to limit photo or file access. This is particularly concerning as they can have access to completely unrelated photos of minor children and other private info. Fix immediately please.
Not intuitive for trip expense reports
1st time using at new employer to submit expense report for a trip. Still have not figured it out. Bill.com online support not providing what I need. Colleagues have shared that each receipt is its own payment. There is no trip summary
Worthless service
Absolutely nightmare. Have no way to contact the customer service and the chat option never works.
It’s ok
One time I hit add receipt and it matched I filled it out and submitted it. It said you are all caught up! Then the next day it asked for the receipt again. Thankfully I found it. I was like the app used the receipt to match from the picture, worked fine every other time.
Declines everything
I hope you like to save money, because your corporate card will never work and always get declined, no matter the level of permissions you have been given.
Difficult to navigate
App is not intuitive with regard to management and settings. Even referring back to the help site is not time worthy as it tells you about the capabilities of the app without telling you how to find these capabilities.
Annoying
Annoying
No customer support
I see these guys marketing all over giving away free Blackstones. Let me save you guys the trouble and just go buy one. The amount of support I received when opening the account was incredible. However, after everything was set up getting a hold of someone that can truly help is impossible. So far the best luck I’ve had on getting responses was when giving bad survey reviews. Maybe this one will do the trick.
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Bad
Don’t make your employees suffer with this stupid app
