Bilt Rewards User Reviews

Customer Experience

Positive experience37.4% of reviews
Neutral8.5% of reviews
Negative experience54.1% of reviews

~ Based on 1,310 written reviews from the US App Store.

What users say

Is Bilt Rewards Safe?

Bilt Rewards appears safe based on user ratings. AppsHunter Safety Score for Bilt Rewards is 98/100.

This assessment is based on 211,326 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.0% of ratings point to a safe experience
1.3% of ratings suggest some concerns
1.6% of ratings point to a risky experience

~ Based on 211,326 App Store ratings for Bilt Rewards.

Is Bilt Rewards Legit?

Bilt Rewards appears to be a legitimate app. AppsHunter Legitimacy Score for Bilt Rewards is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Muy complicado

Publicidad mala, solo es otra forma de estar metiendo más servicios que lo hacen más complicado con tanta opciones y cosas que solo busco que sea más simple!

So many glitches bugs

Can’t believe this app is this terrible! Glitches bugs all over. You can find your booking. You can’t properly filter. All super confusing!

Worst banking app ever

This is the worst banking app. Have to spend lots and lots of time to figure whats going on

booking travel frustrating

so many small problems booking travel. it doesn’t save information. once you type it in and go back everything should save. adding points overlay is janky, slow and choppy, especially trying to add max points. i kept trying to tap a flight time and a different time was selected, again i think related to slow loading and layout shift. strange problems with my partner having an account that doesn’t show our trips, even though we share the card. the app overall needs more attention to detail, so many small frustrations, there’s clearly nobody with true love who is qa-ing and insisting on small details getting fixed to make users happy. individually the small frustrations seem minor, but in totality it creates a lot of hate for this app, which has clearly had a lot of love from a design point of view, and should engender love not hate.
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ArtHaus Payements

Bilt does not let you know all of the charges. You have to find out through a third party what they are if you have credit applied.

Worst Bank

I can’t understand how they have a so high rating. They don’t have a customer service at all, if something happens there are no way to contact them, only AI chat, that doesn’t understand anything, or wait in the chat for “real person “ but nobody ever chat back, after waiting hours or days.

BILT App

This review reflects my personal experience with the app, not everyone else’s. I’m not speaking for everyone, but since I've been using the app since June 2025, it has been nothing but horrible—terrible, the worst experience of my life.

How many apps do you see that require updates and appear on the update list every single day? Sometimes it’s multiple times a day.

The Bilt app needs a complete overhaul and should be sent back to product development for its first ‘Sprint’—an app that actually functions without the need for DAILY “Miscellaneous bug issues,” as the update notes state.

People who use the Bilt Rewards app to pay rent should be able to trust and feel confident when paying or posting thousands of dollars to an app that behaves like a brand-new water hose: when you turn it on, only two drips come out, making it useless.

These are the facts about your Bilt Rewards app. It's an exhausting experience.

I hope you take this feedback seriously and hold an emergency meeting with employees from Product Development, Network Engineering, Design, QA, Software Engineering, and the Director of Professional Services.
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Harvesting private data

I don’t like that Bilt’s default setting will sneakily give company access to our personal credit card transaction data. And opting out of that data pool requires time and effort.

Santosh

Bilt card and app is great but limited options to use bilt card. I can’t figure out where to use as being Chicago there are just 4 to 5 restaurants you can use on and hotel has minimum of 2 nights and that is also limiting.

Unnecessary

Stop changing this app around. Each month it is becoming harder and harder to pay my rent. I do not need to see all these advertisements and want nots on my page.
If you cannot stop then I will start paying via check and cut Biltz out all together

Fake rewards

Says it gives you points everytime you make a payment but that’s a lie bc you are never able to actually use the points towards rent. Biggest scam ever! I can’t wait to leave this complex and this dumb “reward” system

Jam

Absolutely ridiculous the fees for each transaction. $10 seriously

Very strange and concerning that you have to issue daily security updates for this app

Very strange and concerning that you have to issue daily security updates for this app

Doesn’t look like professional banking app and have cap on rewards

Doesn’t look like professional banking app and have cap on rewards. Not worth.

Pointless

Literally; The app states you can earn points toward items as you pay your rent but it would take years before you get anything worth the trouble. Secondly, the app meeds to be updated EVERY DAY!! Why are there so many issues sith this app???

Convenient and awesome

I never knew this was an option. It’s easy, convenient and way better than any other apps.

Horrible service

No way to contact customer service for needs. Not efficient for elderly.

It’s ok I guess

It’s ok i guess

What is this???

Not at all a rental portal. Not up to date on what my real balance is. AND they charge fees for me to pay on my rent? Bs

Horrible, forced to use this garbage to pay rent.

25 updates in one month, really? This app has been updated so many times they only allow viewers to see the past month. What is it now Bilt, 200-300 updates? What an embarrassment.