Log in trouble
I’m an active donor. I’ve been unable to log in for two weeks. I Receive the verification code, but after entering it I get “Donor does not exist in the system.”
I’ve Reset my password and reinstalled the app.
Same issue on both the app and website.
Customer service, my donation center, and online support have not resolved the issue.
I can still donate and schedule appointments by phone.
Please have technical support investigate this issue.
I’ve Reset my password and reinstalled the app.
Same issue on both the app and website.
Customer service, my donation center, and online support have not resolved the issue.
I can still donate and schedule appointments by phone.
Please have technical support investigate this issue.
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Horrible app
Created account, it will not accept my password or email— idk— it will let me change the password and o do get the emails to reset, it allows me to reset, but will not allow me to log in , just a waist of time
Annoying
It works but really annoying that they have to e-mail a code before you can access the app.
No longer worth the wait
What started out as a great way to make a difference in someone else’s life while also earning myself some extra play money before or after work shifts has slowly become a complete waste of my time. From waiting anywhere between 2-3 hours after your scheduled donation time to actually donate, to the stipend dropping from an average of $130-140/ wk for two donations to a meager $90/ wk for two donations, $40 if you only make one.
To “compensate”, they are now trying to entice donors with hopes and dreams of “winning $500” or a “trip to Cancun”… I don’t play the lottery and I don’t give two cares about visiting Cancun… just pay me something reasonable for my time or actually get to your donors in a reasonable manner and respect my time.
To “compensate”, they are now trying to entice donors with hopes and dreams of “winning $500” or a “trip to Cancun”… I don’t play the lottery and I don’t give two cares about visiting Cancun… just pay me something reasonable for my time or actually get to your donors in a reasonable manner and respect my time.
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Lowering the payout
You to get $120 every week when donate since last year they have been lowering it every couple months
Been donating and using the app for years, over the last month or two it’s making me verify my email
Literally each time I login, it makes me check email and enter a code, like wtf, even banking apps aren’t this anal.
Login Issues
I consistently receive a login error message, saying the login credentials are incorrect. After changing my password multiple times, and deleting and reinstalling the app, I still cannot gain access. BioLife has no problem sending weekly push notifications though. So I know my account is active.
Terrible June 2026 update
The newest security update on the app is terrible. First, every single time you want to login to the app, you have to request a security code. This includes anytime you want to just look at your account balance or schedule an appointment. Even my bank apps don’t require this every single login.
Second, they don’t let you copy/paste the code on the app, so you have to either switch back and forth from your email app and manually type the numbers in digits at a time, or write down the number and manually add it.
As a marketing developer who donates plasma on the side, I can tell you these pain points make using the app terrible, especially since it’s an app people use multiple times per week. I’ve been donating for over a year and this new app update in June makes the profess so much more slower and cumbersome. Please for the love of all things sacred make the security sign in process easier for users.
Second, they don’t let you copy/paste the code on the app, so you have to either switch back and forth from your email app and manually type the numbers in digits at a time, or write down the number and manually add it.
As a marketing developer who donates plasma on the side, I can tell you these pain points make using the app terrible, especially since it’s an app people use multiple times per week. I’ve been donating for over a year and this new app update in June makes the profess so much more slower and cumbersome. Please for the love of all things sacred make the security sign in process easier for users.
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The update broke it
After the last update, I have not been able to access my account. I have opened a support ticket but haven’t heard back yet. I can’t make appointments and I can’t get in touch with anyone who can help. It worked fine before the update. I have uninstalled and reinstalled. Nothing has helped.
Login
So irritating and annoying that keeps sending “one time passcode” to my email. It does EVERY single time I login so why even bother to have the remember me option.
App doesn’t work anymore
They have implemented a multi factor authentication that does not work. I have repeatedly sent in support request through their contact us form, uninstalled, reinstall the app, reset my password, and checked spam folders. I never receive the multi factor notice. If you can’t log into the app or the website without going through multifactor, you cannot create new appointments.
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Its broken
The app never get installed in my iPhone
2FA Options
Please make it an option to receive a text instead of email for the 2 factor authentication.
JUST BAD
Very hard to log in
Email verification doesn’t work
I was using this app for a really long time then they asked me to update it and now it won’t work. It will not send me an email for a verification code.
Poor upgrade
The new upgrade that was introduced os horrible can’t even get a verification notification email
Constant issues after updates.
If I could give zero stars I could…. Seems like every updates brings new issues when the old issues resolve themselves. It’s actually amazing how you guys manage to screw up every time.
Fix the app
Whatever stupid recent update yall just did on the app has now gave me log in issues. First it made me reset my password which I did and when I try to verify with my email it doesn’t send me the code as it should . I restarted, deleted and downloaded the app again checked my spam folder .etc and nothing seems to be working and now I can’t log into my account
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Security update has me locked out
Can’t log in.
URL to change password is invalid. Can’t change appt, can’t book a new appt and neither facial nor password access are being accepted.
Your updated security is costing you donations…
URL to change password is invalid. Can’t change appt, can’t book a new appt and neither facial nor password access are being accepted.
Your updated security is costing you donations…
June 2026 update
The two step verification is one thing to do on a new device but every time u go to log in is another thing on the same device.
