No OctaPass access >year donation even w/ re-download & 3 tickets!
My 1st donation was 9/1/25. From the start, I downloaded OctaApp fine, set up my pmt card, can see when I'm eligible to donate etc, but OctaPass will Not load, tho ph# & EMA are correct on server, & I re-downloaded newest OctApp.
Opened a 3rd ticket today - 1st 2 were ignored; no attempted contact, just deleted. Solution may be simple, but no one at my donation site nor via ph contact can answer if I need to delete the original download & start over to have access to OctaPass & whether or not I will lose information that should be stored on the server if I start over again. ??
Opened a 3rd ticket today - 1st 2 were ignored; no attempted contact, just deleted. Solution may be simple, but no one at my donation site nor via ph contact can answer if I need to delete the original download & start over to have access to OctaPass & whether or not I will lose information that should be stored on the server if I start over again. ??
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Best plasma center
The octapharma group on 47th & Kedzie is phenomenal. From the top spot to the workers on the floor. the staff cares about each and every donor, gives 1 on 1s whenever n without problem. Not the mention the depth of valuable, quality workers they have at their disposal.
Why location always on?
Why does the app keep prompting me to switch access from “location on while using” to “location always on”? It makes zero sense why Octapharma would need to know my location 24/7 outside of the normal donation process. That is a ridiculous invasion of privacy to request. Besides that, the app works fine.
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Response from developer
Thanks for sharing your concern, and we agree, tracking your location 24/7 would be kinda weird! “Always Allow” gives us a more accurate arrival time at the center so we can better understand wait times and staffing. We don’t use it to track you outside of your center visit, and “While Using” is also accepted to use OctaPass.
Don’t donate with them
They always have excuses when it comes to payments they always send money late if I donate I want my money right after I don’t want to have to wait a whole day or two or at least tell people yawl having problems with it before they donate some people depend on that when they come to your builds some even use those funds to get home from your facilities do better
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Forced Location Data
I just updated the app last night only to find out when I went to go donate that location data is now required to do the survey on mobile. I find this to be supremely scummy, regardless of the intentions. They claim it’ll help inform centers about when we arrive, which is a lie as the screeners don’t have time to be bothered with nonsense like this. They claim other metrics as well like which center you visit and your time and date of donation, which was information that was already available. This is a terrible change all to get location data. This needs to be reversed.
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Response from developer
We understand this is a significant change, and we appreciate your feedback. This update was made to help us better understand wait times so we can improve the overall donation experience. Location permission is only required for the health questionnaire in the app, and you can still complete the questionnaire at an in-center kiosk if you prefer not to enable location.
