Lack of staff
This facility doesnt have the proper amount of staffing to keep up with the supply of donors. Usually with 1 screener for over 10 people added with the new donors. Lead manager tries her best but when she’s not there the place functions on loose leadership with inability to properly relocate staff to try & meet the demands . I could see if the facility had proper staffing then , possibly people wouldnt be waiting over 45 minutes. The staff are courteous & professional but the screening process needs to improve greatly.
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No OctaPass access >year donation even w/ re-download & 3 tickets!
My 1st donation was 9/1/25. From the start, I downloaded OctaApp fine, set up my pmt card, can see when I'm eligible to donate etc, but OctaPass will Not load, tho ph# & EMA are correct on server, & I re-downloaded newest OctApp.
Opened a 3rd ticket today - 1st 2 were ignored; no attempted contact, just deleted. Solution may be simple, but no one at my donation site nor via ph contact can answer if I need to delete the original download & start over to have access to OctaPass & whether or not I will lose information that should be stored on the server if I start over again. ??
Opened a 3rd ticket today - 1st 2 were ignored; no attempted contact, just deleted. Solution may be simple, but no one at my donation site nor via ph contact can answer if I need to delete the original download & start over to have access to OctaPass & whether or not I will lose information that should be stored on the server if I start over again. ??
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Response from developer
Hi, we're so sorry to hear you haven't been able to access OctaPass! You can reach out to us at octa.google@octapharma.com with this issue and the app team will investigate and work to get this resolved for you directly. Thanks for letting us know!
Best plasma center
The octapharma group on 47th & Kedzie is phenomenal. From the top spot to the workers on the floor. the staff cares about each and every donor, gives 1 on 1s whenever n without problem. Not the mention the depth of valuable, quality workers they have at their disposal.
Why location always on?
Why does the app keep prompting me to switch access from “location on while using” to “location always on”? It makes zero sense why Octapharma would need to know my location 24/7 outside of the normal donation process. That is a ridiculous invasion of privacy to request. Besides that, the app works fine.
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Response from developer
Thanks for sharing your concern, and we agree, tracking your location 24/7 would be kinda weird! “Always Allow” gives us a more accurate arrival time at the center so we can better understand wait times and staffing. We don’t use it to track you outside of your center visit, and “While Using” is also accepted to use OctaPass.
Don’t donate with them
They always have excuses when it comes to payments they always send money late if I donate I want my money right after I don’t want to have to wait a whole day or two or at least tell people yawl having problems with it before they donate some people depend on that when they come to your builds some even use those funds to get home from your facilities do better
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