Good
Rimu
Response from developer
Hi there, we are delighted to hear the kind words of appreciation. Keep Blinking) ~ns
Disappointing Customer Service Experience
I have been a regular customer of Bistro, which is why this experience was especially disappointing. I ordered a coffee that arrived very late and completely cold. The delivery partner also struggled to locate my address, causing further delays.
When I contacted their chat support, the representative acknowledged the issue and offered me a complimentary redelivery, with a 24-hour window to redeem it, as I no longer wanted the coffee at that late hour. However, when I tried to contact chat support again the very next day, well within the promised 24-hour timeline, to avail of the redelivery that had been offered, the chat closed immediately and directed me to email instead. I tried to contact chat support multiple times, but the chat closed repeatedly each time, leaving me with no option but to resort to email.
When I emailed, their support team completely denied the promised resolution and instead asked for photos, despite the chat representative having already agreed to the redelivery, the screenshots of which I had also provided as proof. This inconsistency between their support channels is extremely disappointing. It’s disheartening when a resolution is promised to a loyal customer and then not honored. I expect Bistro to stand by the commitment made by their own support team and provide the resolution that was originally promised.
When I contacted their chat support, the representative acknowledged the issue and offered me a complimentary redelivery, with a 24-hour window to redeem it, as I no longer wanted the coffee at that late hour. However, when I tried to contact chat support again the very next day, well within the promised 24-hour timeline, to avail of the redelivery that had been offered, the chat closed immediately and directed me to email instead. I tried to contact chat support multiple times, but the chat closed repeatedly each time, leaving me with no option but to resort to email.
When I emailed, their support team completely denied the promised resolution and instead asked for photos, despite the chat representative having already agreed to the redelivery, the screenshots of which I had also provided as proof. This inconsistency between their support channels is extremely disappointing. It’s disheartening when a resolution is promised to a loyal customer and then not honored. I expect Bistro to stand by the commitment made by their own support team and provide the resolution that was originally promised.
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Response from developer
Hi, we recognise the inconvenience this situation may have caused. Please elaborate via socialsupport@blinkit.com with the order ID to assist you better. ~Mk
Best app
Best app for fast and tasty food but a bit pricey
Response from developer
Hi, thank you for appreciating us. Furthermore, the prices are dynamic in nature and keep changing as per market situations. However, we strive to provide quality products at optimum prices. ~Mk
Poor packaging
Extremely disappointing experience. Out of the 4 items I ordered, 3 arrived damaged, yet the only solution offered was a re-delivery. There was no willingness to consider a refund or any compensation despite such a major service failure.
What made it even worse was the customer support. The representative kept repeating “sorry” and the same scripted responses instead of actually listening or trying to resolve the issue. It felt like talking to a bot rather than a trained support executive.
Please invest in better customer support that empowers agents to understand customer concerns and provide meaningful solutions instead of copy-paste replies. This experience has completely ruined my trust in the service.
What made it even worse was the customer support. The representative kept repeating “sorry” and the same scripted responses instead of actually listening or trying to resolve the issue. It felt like talking to a bot rather than a trained support executive.
Please invest in better customer support that empowers agents to understand customer concerns and provide meaningful solutions instead of copy-paste replies. This experience has completely ruined my trust in the service.
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Response from developer
Hi there, extremely sorry for the kind of experience you had with us. Please let us know your order ID details via socialsupport@blinkit.com to assist you better. ~ns
🫶🏻
I have never left a review ever but for bistro i will. I love this app so much. 😭 Nothing that I ordered has ever disappointed me. Every time I try something new i’ll keep ordering that till 4-5 days then try something new and get hooked to that. Ah and your CHAI. The CONSISTENCY with never going wrong with the chai, not ONCE. You guys are the best. I have never been or expected to find myself being a fan of an “app” not even blinkit but you’ve earned an organic fan girlie who markets your app like its her own. Haven’t faced a single issue, whatsoever. You guys 🧿🤞
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Response from developer
Hi Pavni, your feedback is like a virtual high-five! 🙌 We're thrilled to have you as a satisfied customer. Stay awesome! - AT
