Avoid. Lies about "approving everyone"... then lies about why they decline people with CCJs
I downloaded Bits because its advertising explicitly claimed it “approves everyone”. After providing my details and verifying my identity, my subscription was declined, simply because I have an old CCJ.
Bits then falsely claimed this was for “legal reasons”, and when challenged replied saying that their phrase 'approve everyone' (and I quote "should not be understood as overriding an eligibility assessment."
If an 'eligibility assessment' means you don’t approve everyone, then advertising that you “approve everyone” is just lies.
I am certainly legally eligible. It's just that they've decided for commercial reasons I'm not eligible for their subscription.
So how is that "approving everyone?" And then just trying to weasel their way out of it is just pathetic, particularly as they are gaslighting me into believing there is a legal reason they cannot take me on as a customer, when that is just another lie.
Bits then falsely claimed this was for “legal reasons”, and when challenged replied saying that their phrase 'approve everyone' (and I quote "should not be understood as overriding an eligibility assessment."
If an 'eligibility assessment' means you don’t approve everyone, then advertising that you “approve everyone” is just lies.
I am certainly legally eligible. It's just that they've decided for commercial reasons I'm not eligible for their subscription.
So how is that "approving everyone?" And then just trying to weasel their way out of it is just pathetic, particularly as they are gaslighting me into believing there is a legal reason they cannot take me on as a customer, when that is just another lie.
Show more
Shocking now
At first I had a small improvement but then I had a medical condition that made me struggle with the payments they cancelled my card yet continued to charge me for the account also your charged for the account but u dont used the catalog account just the card part no help at all the app says clear ur account and apply for new card yet customer service says no chance what help are you
Show more
App Crashes a lot
Every couple of weeks the app doesn’t load, logs me out and says “verification code sent to phone” which never arrives. I have to uninstall the app, redownload and log back in. It’s annoying and makes me not want to use the app.
TRAPPED INTO PAYING MONTH AFTER MONTH
They make it sound simple and easy: just pay X amount every month to improve your credit. But BE CAREFUL. One you agree to pay that money every month you CANNOT get out of it.
They are not money lenders but they will behave like them when you miss a payment. I was paying £30 a month to improve my credit. After using it for a while, I decided to stop. I never borrowed any money from them or took out any kind of loan, but nonetheless, I am STUCK. They continue trying to take payments from my account, and customer service won’t help. They treat you as though you’re trying to stop off a credit card or a loan.
This is supposed to be a credit improvement service, yet they treat you like debtor when you simply want to stop using it. BE VERY CAREFUL, this is not like paying a subscription - you are forced into an agreement regardless of whether you borrow money or not.
They are not money lenders but they will behave like them when you miss a payment. I was paying £30 a month to improve my credit. After using it for a while, I decided to stop. I never borrowed any money from them or took out any kind of loan, but nonetheless, I am STUCK. They continue trying to take payments from my account, and customer service won’t help. They treat you as though you’re trying to stop off a credit card or a loan.
This is supposed to be a credit improvement service, yet they treat you like debtor when you simply want to stop using it. BE VERY CAREFUL, this is not like paying a subscription - you are forced into an agreement regardless of whether you borrow money or not.
Show more
Response from developer
Hi, Thank you for your message. We’re sorry to hear about your experience. With Bits, you can cancel your account at any time and may be eligible for a refund if you cancel within the first 14 days. Please email us at hello@getbits.app from the address linked to your account, and our team will review what happened and help get this resolved for you. Kind Regards Leenesh Bits Customer Support
No customer support
Been trying to talk to someone to sort out my identification for my Bits Credit Card however i’ve had no response and no support since paying my £14 fee
Not for me
Wasn’t for me.
It’s all ai
Great to start with now being charged twice for monthly fee and what I use and I cannot speak to a human being about it and no one replies to the emails because it’s AI! Its ridiculous
Wrong info
They say everyone can have a card but someone lied then they say no
Help
I can’t access my account as it got my old number on
Disappointed
I do use the credit card function and pay the £14.00 subscription and had no issues which is fine. What I do have issue is with being further charged £9.99 for a money building app that said would increase my credit limit for my credit card. It hasn’t increased it nor is there way to cancel the subscription. I’m sure under the Digital Markets, Competition and Consumers (DMCC) Act 2024 and the Consumer Contracts Regulations 2013 there should be an option to “click to cancel “ so the fact there isn’t is really sketchy and makes me now feel quite insecure about using Bits as a company if they are skirting consumer and financial laws.
I have been paying since Feb for something that has done nothing that it said it would and I want that money back. I’m really disappointed in Bits.
I have been paying since Feb for something that has done nothing that it said it would and I want that money back. I’m really disappointed in Bits.
Show more
£14 per month? Rip off merchants
Far too expensive.
Had previous 2 accounts opened now opened third time
Well yeah great for easy setup via the app and identification process past two times had account opened the standard 14 pound one but didn’t use it both times. Now I’ve gone for the 42 pound monthly plan hopefully should be great for raising my credit score let’s see
Fantastic easy to use
Great app and great customer service
Miss
I’ve been a Bits customer since October 2022, but unfortunately I can no longer access my account. The SMS verification code required to log in is never delivered, despite my phone number remaining the same for over six years.
I’ve contacted customer support multiple times, explained the issue in detail, and followed every instruction provided. Unfortunately, my case was repeatedly misunderstood—I was sent password reset links even though resetting my password was never the problem. The real issue is that I cannot receive the login verification code, making it impossible to access the app.
After several emails and a long wait, the issue still hasn’t been resolved. As a long-term customer, this has been extremely frustrating. I can’t recommend the service in its current state because if you’re locked out of your account, getting the problem resolved is far more difficult than it should be.
I’ve contacted customer support multiple times, explained the issue in detail, and followed every instruction provided. Unfortunately, my case was repeatedly misunderstood—I was sent password reset links even though resetting my password was never the problem. The real issue is that I cannot receive the login verification code, making it impossible to access the app.
After several emails and a long wait, the issue still hasn’t been resolved. As a long-term customer, this has been extremely frustrating. I can’t recommend the service in its current state because if you’re locked out of your account, getting the problem resolved is far more difficult than it should be.
Show more
Mr j Davidson
Stole my money
App keeps logging me out
Keep getting logged out of the app when. I’m in it or using my card been happening for
Months
Months
Cherie Haydon
My bits credit card is a God send to me❤️
Scam
This is a scam
Terrible
Took my money and won’t let me take a picture of my id without staying blurred so I can’t buy anything
Appreciate you
Appreciate you