Doesn’t work
Response from developer
Thank you for reaching out. I am sorry to hear you are experiencing issues with the app, but I would love to look into these issues for you. Please reach out to me at MobileHB@hlthben.com with the username and email address associated with your account so I can research this further. Sincerely, Kylene N.
always prompts ERROR
Response from developer
We’re happy to let you know that the app issue has been resolved. Please update your app to the latest version and try again. If you continue to experience any problems, please contact us at MobileHB@hlthben.com and we’ll be happy to assist. Sincerely, Kylene N.
Not user friendly
Response from developer
Hi Katie, I'm sorry you're having an issue with the app. If you have facial recognition enabled on your device you should be able to use it after you log in the first time and set your PIN. Please reach out to me at MobileHB@hlthben.com with the username and email address associated with your account, along with a screenshot of any errors you are receiving, so I can look into this further. Sincerely, Kylene N.
Can’t find provider
Response from developer
Thank you for reaching out. I would welcome any additional feedback or suggestions regarding functionality we could add to further enhance the experience for our members. Please feel free to share any ideas or feedback with me at mobileHB@hlthben.com. We appreciate your input and are always looking for ways to improve the member experience. Sincerely, Kylene N.
Abandoned App
Response from developer
I'm sorry you are experiencing issues with the app, but it has not been abandoned. I would love to look into the issues you are experiencing and get them resolved for you. Please send me the user ID and email address associated with your account to MobileHB@hlthben.com so I can research this further for you. Sincerely, Kylene N.
