Blue Tokai Coffee Roasters User Reviews

Name: Blue Tokai Coffee Roasters
Rating: 4.47312 (465 reviews)

Blue Tokai Coffee Roasters

Muhavra Enterprises Private Limited

🍔 Food & Drink

🛍️ Shopping

Customer Experience

Positive experience55.0% of reviews

Neutral10.0% of reviews

Negative experience35.0% of reviews

~ Based on 40 written reviews from the US App Store.

Is Blue Tokai Coffee Roasters Safe?

Blue Tokai Coffee Roasters appears safe based on user ratings. AppsHunter Safety Score for Blue Tokai Coffee Roasters is 89/100.

This assessment is based on 465 user ratings, with an App Store average of 4.5/5.

Safety Analysis

50.0% of ratings point to a safe experience

0.0% of ratings suggest some concerns

50.0% of ratings point to a risky experience

~ Based on 2 App Store ratings for Blue Tokai Coffee Roasters.

Is Blue Tokai Coffee Roasters Legit?

Blue Tokai Coffee Roasters appears to be a legitimate app. AppsHunter Legitimacy Score for Blue Tokai Coffee Roasters is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Rewards are now useless

There was a time when giving out my phone number, ordering through the app and an excitement to comeback again to use the gained credits was a thing. Where each badge felt like an achievement to conquer. Now, it’s just lifeless, in profits of BT more than the customer and I feel customer now only looses the money and gets nothing.

hrushikeshth

15 days ago

Response from developer

Thank you for sharing your feedback. We understand that you miss the earlier rewards experience. Our new loyalty program, Blue Tokai Circle, is designed to give more back to our regular customers, with a 100 Circle Coins joining bonus, 10% back in Circle Coins on eligible purchases, and more ways to earn through missions and daily games. However, if there’s anything specific you’d like to share, please fill out this form: https://rlink.in/aze5

Good coffee bad service

The challenge with these guys is they have absolutely horrible dispatch standards for people who subscribe from them. If a company lacks to identify and prioritize its loyal customers it really has not far to go. They also have a horrible and inconsistent support which is not available a lot of times on phone. I am looking for an alternative

Slimquiz

a month ago

Response from developer

Hi! We're sorry to hear that your experience hasn't met your expectations. We do have dedicated processes in place to manage subscription orders and support our customers, so we'd like to understand what happened in your case. We'll review your feedback regarding the dispatch experience and support with the concerned team to identify any gaps. Please share your contact details via this form: https://rlink.in/7fr8 so we can investigate this further and get back to you.

Tracking orders option

Would be great if there was an option to track the orders.

PetOwnerAerin

2 months ago

Response from developer

Thank you for the suggestion. We currently share the tracking link via email once your order is shipped. We’ll also share your feedback with our tech team about adding an order tracking option directly within the app. If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/f1qz

Allow Cash deposit into the wallet.

Am good with almost all things at your end. Need a way at your end to let us customers load physical cash into the wallet (not just online payment transfers). I find myself buying your gift cards via cash to load my wallet, which is such a waste of material (given I pick 15 cards at a time, every time!)

PiuSoin

7 months ago

Response from developer

Thank you for sharing your feedback. We’re glad you’ve had a good overall experience with us. We understand your concern about loading cash into the wallet and the hassle of buying multiple gift cards. We’ll share this suggestion with our team. If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/u7wv

Great coffee and snacks

Clean and clear app for ordering your favourite coffee and snacks from blue tokai. The reward point system is also an added bonus

K-ous

7 months ago

Response from developer

Thank you for the excellent rating, and we're glad you had a good experience with us! If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/7wt1

Great place to sit, explore and coffee

Staff is too friendly, i always feel better here

VisheshKumar

7 months ago

Response from developer

A decade of joy

I have been using Blue Tokai coffee since 2016. The company and brand have grown significantly over this period but the two things that have remained the same is their passion to make really good coffee and extreme customer centricity. Their website mentions I have completed my 100th order and here’s to the next hundred. Thank you Namrata and Matt

Ravi Kirpalani

7 months ago

Response from developer

Best tasting coffee in Bangalore

All is good at BT but please designate a proper smoking area for your partons. When ever i come from Dubai BT is my place for coffee but this time around your staff have been really rude and asked me to not smoke as this is a non smokers cafe you lost me for a week. Please dont treat us as untouchable there are more dangerous this in Bangalore like pot hole dust and what not sonplease

Raaone27

8 months ago

Response from developer

Thank you for sharing your feedback. We’re sorry to hear about your experience and how it made you feel. It would help us if you could share the café location and more details through this link so we can look into it and address the concern: please fill out this form: https://rlink.in/idxp

Great quality

Blue Tokai has the most consistent roasting I’ve seen in any brand . The standardization is not easy and they seem to have put a lot of effort into that . Keep it up !

MA.Tokai

8 months ago

Response from developer

Great Service

Food and services are really good. Coffee is great. But the frequent increase in price is not appreciated. Especially for us loyal customers who find refuse in the outlets.

Annie_H1992

8 months ago

Response from developer

Thank you for your feedback and for being a loyal customer. We’re glad you enjoy the food, service and coffee. We understand your concern about pricing. Increases are due to higher coffee and operating costs, and we try to keep them minimal while maintaining quality. If you have any suggestions or more feedback to share, we'd love to hear it; please fill out this form: https://rlink.in/9q4w

The best coffee place in India

Blue tokai has been a favourite for a long time, and off late I crave a perfect cup brewed by their baristas at Select City Walk cafe in Delhi (shout out to Ruksar, Salman, and team). Consistent quality, good ambience and friendly baristas. My day starts with Blue Tokai and it’s perfect everyday!

Bhuvana Balan

8 months ago

Response from developer

best staff serving the best coffee

Ayesha is a barista of a very high standard and understanding. Ritu’s customer care and service is unmatched. Together they make the cafe feel like home. When i come i don’t feel like going.

RRR@86

8 months ago

Response from developer

Blue Tokai review

One of best Spanish lattes I’ve had in a long time. Literally i have it every alternate day. And quite a variety of coffees they serve

Nityan37

8 months ago

Response from developer

Subscription on the app

Team. You have everything right except a long pending issue of having to necessarily go to the website to place subscription orders. It doesn’t seem to get added in any app update. Please do it to make life simpler

chondhe

8 months ago

Response from developer

Thank you for sharing your feedback. We’ll pass this suggestion on to our tech team for review. If you have any more queries or suggestions, please fill out this form: https://rlink.in/9suf

good app, even better coffee

Couldn’t find an Indian coffee brand that I really liked, but now I have. Favorite? Kalladevarapura sun dried. Crazy

lis_q

9 months ago

Response from developer

Love the updated app

I have been a long time customer of Blue Tokai, and have been using this app a lot recently. I specially really like the new “Your Favourites” section in the new menu layout, makes it a breeze to order get daily dose of Spanish latte.

bakerqueen19

9 months ago

Response from developer

Smooth and User-Friendly

Great app! Very easy to use, smooth navigation, and quick ordering. Love how convenient it is to get my favourite Blue Tokai coffee delivered fresh.

Simj07

9 months ago

Response from developer

App lags

Good app but doesn’t perform as well as it looks. Took me 5 attempts to checkout with my coffee order because it wouldn’t add to the cart. The interface is good but the user experience needs to improve

Hiruruhi

a year ago

Response from developer

Hey! Thanks a lot for sharing this detailed feedback; it really helps us improve. Sorry you had such a tough time at checkout; that shouldn’t be happening. If you still face lag or issues adding to cart, please drop us an email at getcoffee@bluetokaicoffee.com with your device details and a screenshot. We’ll get our tech team to check it out. Glad you like the interface, and we’ll keep working to make the experience smoother too.

Fine app but some design issues

It is a smooth app with good interface but has got some major flaws such as one does not get an option to purchase a bigger pack than 250gm. It is available on website and stores. I hope it is just a design flaw and not a choice.

JJ.138

a year ago

Response from developer

Hi! Thanks for sharing this feedback, and glad to know you find the app smooth to use. At our cafés, we only offer 250 g packs, which is why you see just that option when ordering through the café section of the app. Larger pack sizes are available in the Shop section of the app (just like on our website), since those orders are shipped directly from our roastery. Hope that helps clear things up. Happy brewing and have a great day!

App does not work

Extremely lagging and slow app. Frequently keeps popping a message saying something went wrong. Unable to reach the kart after adding the order.

Tarumoy

2 years ago

Response from developer

Hi Tarumoy, we’re sorry for the trouble you faced earlier. We’ve made updates to improve app performance, so please try updating or reinstalling the app and see if that resolves the issue. If you still experience any problems, feel free to reach out to us at getcoffee@bluetokaicoffee.com—we’d be happy to help. Thanks for your patience and support!