Worst app/service
Very disappointed with Spencers Jiffy’s customer service. I tried several times to cancel an order but couldn’t reach the helpline. When I finally got through, the representative asked me to hold for two minutes and never came back. After several more attempts, another agent named Romila gave me a different number, which was also unreachable. If the official helpline can’t resolve issues, there’s no point in having it. The whole experience was frustrating and a complete waste of time.
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ZERO Customer satisfaction
The catalog in the app and inventory doesn't match. Most of the time the order gets updated if some items are not available in the whole order. They do not bother to ask the customer. Then the partial order is delivered without customer's agreement. My question is why the whole order is not cancelled? Why there is no feedback taken from customer? I may need the unavailable item urgently.
1. Please ensure your inventory and catalog matches always. In today's online shopping I have never encountered such silly platform.
2. Even if some items are not available then cancel the order with proper comment or ask customer what to do with the order.
1. Please ensure your inventory and catalog matches always. In today's online shopping I have never encountered such silly platform.
2. Even if some items are not available then cancel the order with proper comment or ask customer what to do with the order.
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Absolutely Terrible Service and Completely Unprofessional
I had placed an order at 8:30pm and the order was supposed to get delivered by 10pm. At 10:43pm when I did not receive the order, I called up their customer care who after putting me on hold for more than 7 minutes finally gave me the contact number of the delivery partner. The delivery guy told me at 10:50pm that he will not be able to deliver my order before 12Pm!! There is nothing he can do about it. There was no option to cancel the order as well. I called the customer service back and nobody responded. Absolutely ridiculous customer service.
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Worst service
If I could give zero stars, I would. Jiffy by Spencer’s is hands down the most disappointing service I’ve ever come across. The app is buggy, the delivery is ridiculously late (sometimes hours, sometimes the next day without notice), and the customer support is practically non-existent. You’ll be lucky if they even respond to your complaint, let alone resolve it.
The product quality is equally pathetic—half the time items are missing, substituted without consent, or delivered in terrible condition. Fresh produce arrives stale or spoiled, packaged goods come crushed, and frozen items are often melted. To make matters worse, they charge a premium for this so-called “convenience.”
It feels like they’ve put zero thought into customer experience. Instead of making life easier, Jiffy by Spencer’s makes you frustrated, wastes your time, and leaves you regretting why you ever tried them. I’d strongly advise anyone to avoid this service and look for alternatives that actually deliver on their promises. Look into the customer executive name Anjali Gupta worst service no way of talking , still no refund for my last order on 21st August
The product quality is equally pathetic—half the time items are missing, substituted without consent, or delivered in terrible condition. Fresh produce arrives stale or spoiled, packaged goods come crushed, and frozen items are often melted. To make matters worse, they charge a premium for this so-called “convenience.”
It feels like they’ve put zero thought into customer experience. Instead of making life easier, Jiffy by Spencer’s makes you frustrated, wastes your time, and leaves you regretting why you ever tried them. I’d strongly advise anyone to avoid this service and look for alternatives that actually deliver on their promises. Look into the customer executive name Anjali Gupta worst service no way of talking , still no refund for my last order on 21st August
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The Worst Delivery app ever
I have never come across a delivery app so bad ever in my life. They say they will deliver in 45 minutes, but even after 4 hrs and 45 mins there is no sign of delivery. The helpline is absolutely useless, nobody is ever available to answer your calls and to provide any support. The delivery person is unreachable and if at all reachable by chance is very rude and unprofessional.
There is no option for canceling the order either and get a refund for the payment made.
If you want to save yourself the hassle please never order anything on this app.
If possible I will give negative stars to this app.
There is no option for canceling the order either and get a refund for the payment made.
If you want to save yourself the hassle please never order anything on this app.
If possible I will give negative stars to this app.
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