Worst app/service
Very disappointed with Spencers Jiffy’s customer service. I tried several times to cancel an order but couldn’t reach the helpline. When I finally got through, the representative asked me to hold for two minutes and never came back. After several more attempts, another agent named Romila gave me a different number, which was also unreachable. If the official helpline can’t resolve issues, there’s no point in having it. The whole experience was frustrating and a complete waste of time.
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ZERO Customer satisfaction
The catalog in the app and inventory doesn't match. Most of the time the order gets updated if some items are not available in the whole order. They do not bother to ask the customer. Then the partial order is delivered without customer's agreement. My question is why the whole order is not cancelled? Why there is no feedback taken from customer? I may need the unavailable item urgently.
1. Please ensure your inventory and catalog matches always. In today's online shopping I have never encountered such silly platform.
2. Even if some items are not available then cancel the order with proper comment or ask customer what to do with the order.
1. Please ensure your inventory and catalog matches always. In today's online shopping I have never encountered such silly platform.
2. Even if some items are not available then cancel the order with proper comment or ask customer what to do with the order.
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Absolutely Terrible Service and Completely Unprofessional
I had placed an order at 8:30pm and the order was supposed to get delivered by 10pm. At 10:43pm when I did not receive the order, I called up their customer care who after putting me on hold for more than 7 minutes finally gave me the contact number of the delivery partner. The delivery guy told me at 10:50pm that he will not be able to deliver my order before 12Pm!! There is nothing he can do about it. There was no option to cancel the order as well. I called the customer service back and nobody responded. Absolutely ridiculous customer service.
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Worst service
If I could give zero stars, I would. Jiffy by Spencer’s is hands down the most disappointing service I’ve ever come across. The app is buggy, the delivery is ridiculously late (sometimes hours, sometimes the next day without notice), and the customer support is practically non-existent. You’ll be lucky if they even respond to your complaint, let alone resolve it.
The product quality is equally pathetic—half the time items are missing, substituted without consent, or delivered in terrible condition. Fresh produce arrives stale or spoiled, packaged goods come crushed, and frozen items are often melted. To make matters worse, they charge a premium for this so-called “convenience.”
It feels like they’ve put zero thought into customer experience. Instead of making life easier, Jiffy by Spencer’s makes you frustrated, wastes your time, and leaves you regretting why you ever tried them. I’d strongly advise anyone to avoid this service and look for alternatives that actually deliver on their promises. Look into the customer executive name Anjali Gupta worst service no way of talking , still no refund for my last order on 21st August
The product quality is equally pathetic—half the time items are missing, substituted without consent, or delivered in terrible condition. Fresh produce arrives stale or spoiled, packaged goods come crushed, and frozen items are often melted. To make matters worse, they charge a premium for this so-called “convenience.”
It feels like they’ve put zero thought into customer experience. Instead of making life easier, Jiffy by Spencer’s makes you frustrated, wastes your time, and leaves you regretting why you ever tried them. I’d strongly advise anyone to avoid this service and look for alternatives that actually deliver on their promises. Look into the customer executive name Anjali Gupta worst service no way of talking , still no refund for my last order on 21st August
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The Worst Delivery app ever
I have never come across a delivery app so bad ever in my life. They say they will deliver in 45 minutes, but even after 4 hrs and 45 mins there is no sign of delivery. The helpline is absolutely useless, nobody is ever available to answer your calls and to provide any support. The delivery person is unreachable and if at all reachable by chance is very rude and unprofessional.
There is no option for canceling the order either and get a refund for the payment made.
If you want to save yourself the hassle please never order anything on this app.
If possible I will give negative stars to this app.
There is no option for canceling the order either and get a refund for the payment made.
If you want to save yourself the hassle please never order anything on this app.
If possible I will give negative stars to this app.
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Worst App. Worst Customer Support. Rude Delivery agents. Worst service
I placed my order at 8:30 PM with it was shown that it would be delivered within 30 minutes. However, the order was delayed, and each time I tried to contact the delivery agent, a different person answered claiming that the order was not assigned to them and someone else would deliver it.
I tried calling customer care continuously for over 2 hours-but no one answered. Finally, after 2.5 hours, a representative responded and assured me that the order would be delivered anyhow within sometime. After half an hour the order was automatically cancelled without any notice or explanation.
Again, I had to wait another 15 minutes just to connect with an agent and request a refund.
This has been the worst shopping experience I have ever had.
Customer support is unresponsive
Delivery agents are rude and uncoordinated
The app offers false promises and provides no real-time support
I will never use Spencer’s online shopping again and strongly advise others to avoid it too. Terrible service.
I tried calling customer care continuously for over 2 hours-but no one answered. Finally, after 2.5 hours, a representative responded and assured me that the order would be delivered anyhow within sometime. After half an hour the order was automatically cancelled without any notice or explanation.
Again, I had to wait another 15 minutes just to connect with an agent and request a refund.
This has been the worst shopping experience I have ever had.
Customer support is unresponsive
Delivery agents are rude and uncoordinated
The app offers false promises and provides no real-time support
I will never use Spencer’s online shopping again and strongly advise others to avoid it too. Terrible service.
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I love this app
It’s been quite a time I am using this app better than Swiggy Instamart or Blinkit still very underrated, almost all the time it delivers the order within 5-6 min very fast but the only problem is the quantity of products available in our Purulia Store are not so Diverse, hopefully it will also provide every single product like Blinkit or instamart. Overall good.
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Worst delivery app
I ordered a few products. Waited for almost half an hour and it got cancelled and they sent no notification for the same. When I checked to see delivery location then I came to know it got cancelled. Again I ordered the same stuff from them and guess what? They cancelled. I kept waiting for one hour in total. Such pathetic experience. Would never order and recommend anyone to order from this app. I don’t even wanna give them one star. That also seems too good for them.
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Extremely upset
Horrible experience. I ordered a drink for myself and it was supposed to reach me in 5-10 mins. The outlet is very close to my house and hardly takes 5 mins to reach. The delivery partner was going in circles and everywhere other than my location. She was travelling the whole map when she could have easily made it to my location without the unnecessary travelling. On top of that her contact number was invalid and the customer service number was often automated to end and on calling again and again, i was given a wait time of few mins but it exceeded the time limit with no useful response. I am utterly disappointed.
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unprofessional and fraudulent
I’ve only ordered using this app once and it’ll also be the last time I’ve used it.
They canceled one of my items after I placed the order i.e. paid, and refused to provide me a full refund for the item they themselves cancelled. Moreover the rest of the items were also subpar. The avocados received were overripe and refrigerated. When cut open they turned out to be stringy and woody (literally).
Never buying from them again. Gonna stick with Zepto and Blinkit.
They canceled one of my items after I placed the order i.e. paid, and refused to provide me a full refund for the item they themselves cancelled. Moreover the rest of the items were also subpar. The avocados received were overripe and refrigerated. When cut open they turned out to be stringy and woody (literally).
Never buying from them again. Gonna stick with Zepto and Blinkit.
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Cash on delivery option should be open.
Cash on delivery should b there.
Pathetic & Idiotic Service
Never order from this app!Ordered something 2 hours ago it is still showing arriving and i could see the person who is delivering is roaming around the whole area delivering thousands of orders! They have one customer care number only active from 9-9 pm so then please open your app within that period only! I will never order again and request all not to waste time! I need to know where i can lodge formal complaint!
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Delay on order
My order was supposed to come today when I have ordered the goods yesterday by 7 PM and still they fail to deliver the products, and now their customer executive is telling me that it will they’re not sure when the items will get delivered, so I think it’s a incompetence of the incompetent and incompetent of the customer service. They are providing and they are just looting from the common peoples and their fooling around us and just giving big big ads that the goods will be delivered in 30 minutes and they failed to do so. I think this is the worst ever.
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Very unprofessional
I placed an order for a few beers and paid online . Initially the app said it would be delivered within 30 minutes but after not receiving my order 50 minutes later I checked the app and it said my order was cancelled . 4 days later I still haven’t received my refund and upon calling their helpline it just says my wait time is 3 minutes eventually hanging up . This isn’t the first time it’s happened and it is such a hassle ! Being such a huge corporation do better !
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Jiffy doesn’t work
I was quite happy with the original Spencer’s app, where I could schedule deliveries. I have regularly used it for close to 5 years, with successful deliveries. After becoming Jiffy, it scheduled a delivery within 37 mins. Nothing came even after 75 mins. Calling the helpline is useless. It just says ‘your estimated wait time is 4 mins 4’ and then disconnects the call. I need to go out, and there’s no way I can plan for receiving the delivery. This is detrimental to customer satisfaction.
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Very poor experience
Online order delivery which was supposed to be delivered in an hour has not arrived after 4 hours, spoiling weekend plans. Couldn’t leave house as had to wait for the order. Customer service kept saying it will be delivered as soon as possible- but basically they have no clue to anything since they are unable to give an estimated time. Extremely disappointed. I wish i ordered through Swiggy Instamart. Never order through online Spencers app, go for other insta order apps who deliver in a timely manner.
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Worst app and service!!
This is the 4th order that is delayed for more than an hour. I had ordered around 7:30 pm and was confirmed delivery time of 8:30. I live within 500 m of the store. But i still use online because i work in American shift timing. Now when i am writing this feedback it is 8:35 Pm and the delivery boy is currently somewhere 12 to 13 kms away as per his location in the map. To cover that much of distance he is bound to take an hour. My last order was also delayed by an hour and hour. This is not poor service but totally unprofessional. This is the south city kolkata spencer outlet. This is probably my last order from Spencer. I would rather choose blinkit or any other app inspite high delivery cost but they ate quick and professional.
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I had a terrible experience with Spencer's Online.
I had a terrible experience with Spencer's Online. My order was not delivered even after waiting for days. I reached out to customer service multiple times through calls and emails, but they were unresponsive and unhelpful. The lack of communication and professionalism is shocking. I would not recommend Spencer's Online to anyone expecting reliable service. Extremely disappointed!
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Order not delivered on time
I had ordered drinks worth of 8000+ rupees at around 2:45 pm and it was shown that the order will be delivered by 3:45 but after almost 5 hours the delivery came and throughout the time in the app it was showing ‘delivery on time’. All my guests were waiting for so long and finally they left and I had to go through this embarrassment because of this worst management system of the Spencer’s app. Even the contact information they have provided in their app, was not connecting, after dialling 4 to 5 times consecutively it was connecting. This is the worst experience I had so for in my life and I am never gonna go through this again. Their are other apps that are way better in this field. I am deleting the app and would recommend my friends to do the same too.
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Slow as a snail!!!
Which era was that built!
