Horrible Idea and Horrible Support. App is absolutely useless.
The only use for the app is getting in touch with the support to beg them to give you the code to open the compartment with your package… just opt out if you can and never use this company’s compartments.
Inferior and buggy
Response from developer
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. Regarding parcel deposits, our system supports multiple deposit methods, including unit-based and phone-number-based deposits, depending on the building’s configuration and management preferences. Requiring the recipient’s phone number to be entered twice is an intentional design choice to reduce human error and prevent misdelivery, which has been a common issue in parcel locker systems across the industry. While this adds one extra confirmation step, it significantly improves delivery accuracy and reduces resident complaints and manual corrections for building staff. We also continuously work with couriers to ensure the workflow is efficient, and many carriers appreciate the clearer on-screen guidance and error prevention. If a specific building is experiencing delays or adoption issues, our support team is always available to work directly with management to optimize the setup. We take registration and performance issues seriously and actively address them through regular updates and direct customer support. If you’re open to it, we encourage you or your building management to contact us so we can investigate and improve the experience. We appreciate the feedback and remain committed to providing a reliable, user-friendly system with responsive customer service.
