Horrible Idea and Horrible Support. App is absolutely useless.
My building has one on the ground level and everytime a package gets in their compartments, it takes a couple days until I get a code to open it. This all happens without my consent, and I have no way of stopping it, unless the delivery driver reads my specific notes to leave the package with the concierge. I’ve started emailing every shipper, right after ordering anything, that in no circumstance I want them to put it in the blue box compartment!
The only use for the app is getting in touch with the support to beg them to give you the code to open the compartment with your package… just opt out if you can and never use this company’s compartments.
The only use for the app is getting in touch with the support to beg them to give you the code to open the compartment with your package… just opt out if you can and never use this company’s compartments.
Show more
Inferior and buggy
Inferior service and slow. We used to have Snaile but management switched to this no-name software and company. Remote opening is super slow and unlike Snaile couriers won't use the service because it takes longer and more steps to deposit parcels. Registration issues common. Not recommended. Don't use this company.
Show more
Response from developer
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. Regarding parcel deposits, our system supports multiple deposit methods, including unit-based and phone-number-based deposits, depending on the building’s configuration and management preferences. Requiring the recipient’s phone number to be entered twice is an intentional design choice to reduce human error and prevent misdelivery, which has been a common issue in parcel locker systems across the industry. While this adds one extra confirmation step, it significantly improves delivery accuracy and reduces resident complaints and manual corrections for building staff. We also continuously work with couriers to ensure the workflow is efficient, and many carriers appreciate the clearer on-screen guidance and error prevention. If a specific building is experiencing delays or adoption issues, our support team is always available to work directly with management to optimize the setup. We take registration and performance issues seriously and actively address them through regular updates and direct customer support. If you’re open to it, we encourage you or your building management to contact us so we can investigate and improve the experience. We appreciate the feedback and remain committed to providing a reliable, user-friendly system with responsive customer service.
Terrible App
Did not receive my amazon order as I did not receive any code from bluebox. Amazon showed picture of the item being placed in the box. The app gives you an option to create a ticket but the “City” is greyed out so it would not go through as it supposed to be a required field.
Too slow
Even on WiFi, it takes so long to load that you may as well just use the SMS they send you. Useless.
Flakey app
Very unstable app and zero customer support you got a call and there’s always a mailbox is full
Terrible App
Downloaded the app as my condo has installed this system, asked again and again for a verification code to set up the account. Nothing has arrived at all. So things are arriving that I can’t pick up. Great
Notifications
Amazon says a package was delivered, but BlueBox doesn’t notify me very buggy
Watch ads on a paid service!!
1 word description “terrible”. My building got bluebox to collect parcels. It forces me to watch ads before I can collect my own parcel. This is a paid service provided by our building’s strata corp, so why am I being subjected to unnecessary ads? It feels like a waste of time and completely defeats the purpose of a convenience service. The whole process is intrusive and annoying – I just want to pick up my package without having to sit through advertisements. A huge disappointment for a service that should be straightforward and hassle-free.
Show more
Why do I need to watch Ads to get my package ?
Why do I need to watch Ads to get my package ?
Open the app and watch 3-5 second ad to login to get package. The screen in lockers also has ads. Why are we then paying for this service just to be fed ads to get our mail ?
Half the time the app doesn’t even show the delivery. Or tells you the compartment is opened when clearly I am standing in front of it and it’s not. The “compartment didn’t open button” does nothing.
Open the app and watch 3-5 second ad to login to get package. The screen in lockers also has ads. Why are we then paying for this service just to be fed ads to get our mail ?
Half the time the app doesn’t even show the delivery. Or tells you the compartment is opened when clearly I am standing in front of it and it’s not. The “compartment didn’t open button” does nothing.
Show more
Works badly or not at all
It sometimes wont let you login, doesn’t show packages that you got texts for, endless annoyances. I stopped using it pretty soon after getting it because it doesnt work. Its a million times easier to just put in the code from texts. I saw a notification just now and decided to give it another try. Can’t login with correct password. Can’t reset password. It’s just useless.
Show more
Doesn’t work half the time
You’d think an app in charge of managing your personal packages would strive for 100% uptime but not BlueBox. Will often completely break for many days at a time and you won’t be able to get your packages. At least they stopped forcing you to watch a 16 second add each time you opened the app! this is clearly run by someone who wants money without providing service
Show more
Entire System is Worst I’ve Seen
As someone who works in the Property Management industry, I was initially pleased when I heard my own building was installing parcel lockers. I have personally installed several different “brands” of these lockers, but had not heard of BlueBox.
This automated parcel lockers brand is as basic as it comes, and the boxes continually malfunction. More than once per week, one of my packages is stuck in the machine and it needs to be manually opened by the concierge team. It offers none of the convenience advertised.
The app is garbage - great that ads were reduced from 20 seconds to 3 seconds, but why should I have ads at all? I don’t want to see ads for BlueBox cleaning. BlueBox was already paid for the units but property management. I shouldn’t have to sit through that. There is a big ad on the front of the boxes as well advertising BlueBox cleaning. Seriously?
And this system itself is the least secure I have seen. Just last week, my code was ALSO sent to another resident who retrieved my package and took it home. Thankfully my concierge team worked above and beyond to rescue my package, but I was baffled that this could happen. Very disappointed in the safety and security of this system.
Needless to say, I would never recommend this product and will never be installing it in any property that I oversee.
This automated parcel lockers brand is as basic as it comes, and the boxes continually malfunction. More than once per week, one of my packages is stuck in the machine and it needs to be manually opened by the concierge team. It offers none of the convenience advertised.
The app is garbage - great that ads were reduced from 20 seconds to 3 seconds, but why should I have ads at all? I don’t want to see ads for BlueBox cleaning. BlueBox was already paid for the units but property management. I shouldn’t have to sit through that. There is a big ad on the front of the boxes as well advertising BlueBox cleaning. Seriously?
And this system itself is the least secure I have seen. Just last week, my code was ALSO sent to another resident who retrieved my package and took it home. Thankfully my concierge team worked above and beyond to rescue my package, but I was baffled that this could happen. Very disappointed in the safety and security of this system.
Needless to say, I would never recommend this product and will never be installing it in any property that I oversee.
Show more
Trash
I usually never write app reviews but this app is so bad that I had to write this. The long ads that other reviewers mentioned, the fact that the app constantly crashes, etc.
I resent the unavoidable Ad, inconsistent functionality
I've given up using this app - when I get a text about a delivery I just manually put in the texted code to retrieve my item; that long ad before the app opens is inexcusable, seriously!
Trashy
They hold your package hostage unless you view a 20 second unskippable ad. Every. Single. Time.
Very trashy behaviour for what's supposed to be a premium product you already pay for via condo fees.
Very trashy behaviour for what's supposed to be a premium product you already pay for via condo fees.
Why is there a 30sec ad on launch?
Why is there a 30sec ad on launch? I just want to collect my parcels. Please. Pleeeeeease remove the ad or move it somewhere else. It’s such a bad flow and a bad user experience right now.
Useless
App won’t open
20-second ad
This is by far the most annoying app to use. It was bad enough it used to be a shorter time to view an ad, but to force a 20 second ad time is ridiculous. Please fix ASAP. There is no need to have a 20 second ad for a cleaning service which no one cares about, in fact it makes me never want to purchase / hire their products / services. FIX THIS 😡
Show more
Terrible App for a Good Service
I love the service itself as it makes deliveries much easier and more secure for my building. But this app is a bit of joke. Why would I have to see a 20+ seconds ad every time I need to unlock a box to pick up my parcel?! After the ad finally finishes, deliveries don’t always show up, and when they do, it’s super slow for unlock requests to work. Unless you really hate to touch the panel, just use codes to unlock and skip this terrible app.
Show more
Unusable since IOS 18
App crashes as soon as it's opened. Needs to be upgraded.
