I would like to share feedback regarding the BOB application.
I tried the new application and even after entering the correct information, it is showing an error. When I tried in a different format, it asked me to try with the old application. But when I switched to the old application, there is no option to forget the password and it shows only one option to download the new application.
This is a very bad experience for me. The bank branch is not nearby, it is located in another city.
I don't know why they launched the new application directly without proper testing and verification. At least they should have provided access to both applications for some days or given a prior alert.
This is a very bad experience for me. The bank branch is not nearby, it is located in another city.
I don't know why they launched the new application directly without proper testing and verification. At least they should have provided access to both applications for some days or given a prior alert.
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App is continuously rendering
I am in Canada and trying to login. New App is just rendering and does not let me login or go to login screen, and old app is redirecting me to use new one. I am stuck with not able to make transactions.
Not much of an Improvement
I’m struggling to see what improvements this newer version actually brings, as the startup screen animation seems noticeably slow. Essential features like the Passbook should be front and center rather than buried under 'What’s Trending'. Accessing the Mini Statement takes far too many taps and steps and should be streamlined. Recent transactions update instantly in the Mini Statement but lag behind in the Passbook, which creates confusion. Please prioritize core usability over promotional sections in the next update.
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App Freezes After Opening
I am very disappointed with the latest version of this application. After opening the app, it only shows the message “PAN Not Linked.” After that, nothing works. No matter where I tap, no page opens. It feels like the app is displaying only a screenshot instead of a functional interface. The screen appears frozen, and the app behaves as if it has completely hung.
I am unable to check my account balance, transaction history, or any other details. Money has been deducted from my account, but I cannot verify where it was deducted or who has sent money to me because nothing opens. The previous version of the app was much better. Everything worked smoothly, and all features were easy to access. This new version has made the app almost unusable.
This is a very poor user experience. I request the development team to fix these issues as soon as possible and restore the app’s functionality.
I am unable to check my account balance, transaction history, or any other details. Money has been deducted from my account, but I cannot verify where it was deducted or who has sent money to me because nothing opens. The previous version of the app was much better. Everything worked smoothly, and all features were easy to access. This new version has made the app almost unusable.
This is a very poor user experience. I request the development team to fix these issues as soon as possible and restore the app’s functionality.
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Response from developer
Dear User, We regret the inconvenience you had to face. We have noted your concern. We would like to investigate your issue. Please share Error details with us at https://bobcrm.bankofbaroda.bank.in/onlinecomplaint/ so that we can resolve the issue. - Team Bank of Baroda
Critical Bug: boB World App Unresponsive After Login on iOS
I am experiencing a critical issue with the new boB World application on my iPhone.
After successfully logging into the app, the screen completely freezes. The app becomes entirely unresponsive; I cannot click on any options, buttons, or navigate anywhere within the app.
The previous version of the app was working perfectly on my device. However, since it has now been mandatory to upgrade to the new version, I am completely locked out of using my banking services.
Could you please verify if the new application is fully compatible with iOS, or if this is a known bug that needs an immediate hotfix?
After successfully logging into the app, the screen completely freezes. The app becomes entirely unresponsive; I cannot click on any options, buttons, or navigate anywhere within the app.
The previous version of the app was working perfectly on my device. However, since it has now been mandatory to upgrade to the new version, I am completely locked out of using my banking services.
Could you please verify if the new application is fully compatible with iOS, or if this is a known bug that needs an immediate hotfix?
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Response from developer
Dear User, We regret the inconvenience you had to face. We would like to investigate your issue. Please share Error details with us at https://bobcrm.bankofbaroda.bank.in/onlinecomplaint/ so that we can resolve the issue. - Team Bank of Baroda
