I would like to share feedback regarding the BOB application.
This is a very bad experience for me. The bank branch is not nearby, it is located in another city.
I don't know why they launched the new application directly without proper testing and verification. At least they should have provided access to both applications for some days or given a prior alert.
App is continuously rendering
Not much of an Improvement
App Freezes After Opening
I am unable to check my account balance, transaction history, or any other details. Money has been deducted from my account, but I cannot verify where it was deducted or who has sent money to me because nothing opens. The previous version of the app was much better. Everything worked smoothly, and all features were easy to access. This new version has made the app almost unusable.
This is a very poor user experience. I request the development team to fix these issues as soon as possible and restore the app’s functionality.
Response from developer
Dear User, We regret the inconvenience you had to face. We have noted your concern. We would like to investigate your issue. Please share Error details with us at https://bobcrm.bankofbaroda.bank.in/onlinecomplaint/ so that we can resolve the issue. - Team Bank of Baroda
Critical Bug: boB World App Unresponsive After Login on iOS
After successfully logging into the app, the screen completely freezes. The app becomes entirely unresponsive; I cannot click on any options, buttons, or navigate anywhere within the app.
The previous version of the app was working perfectly on my device. However, since it has now been mandatory to upgrade to the new version, I am completely locked out of using my banking services.
Could you please verify if the new application is fully compatible with iOS, or if this is a known bug that needs an immediate hotfix?
Response from developer
Dear User, We regret the inconvenience you had to face. We would like to investigate your issue. Please share Error details with us at https://bobcrm.bankofbaroda.bank.in/onlinecomplaint/ so that we can resolve the issue. - Team Bank of Baroda
Very disappointing service and app experience.
Having “Powered by AI” in the title doesn’t make an app better if basic functionality doesn’t work. Sometimes, a simple and reliable system designed with proper human support is far more useful than repeatedly showing the same error.
I expected much better from BOB. Please focus on making the app stable, reliable, and actually usable rather than just adding AI branding.
Response from developer
Dear User, can you please send us your account details along with the application snapshot of the problem to https://bobcrm.bankofbaroda.bank.in/onlinecomplaint so that we can help you. Thank you for using our app.
Difficult to login
Please work out a smoother and clear solution instead of such process. Kindly do the improvements.
Response from developer
Dear User, We regret the inconvenience you had to face. We have noted your concern. We would like to investigate your issue. Please share Error details with us at https://bobcrm.bankofbaroda.bank.in/onlinecomplaint/ so that we can resolve the issue. - Team Bank of Baroda
Absolutely Frustrating – New App Doesn’t Work, Especially for Customers Abroad
The new app has never opened successfully on my device and it consistently displays a “network error” message, making it impossible to perform even the most basic banking tasks. For customers living abroad who rely entirely on online banking, this experience is horrific. The app requires SMS verification that doesn’t work internationally, making existing login credentials unusable.
BoB clearly failed to consider its existing customer base living overseas. An app meant to simplify banking has instead made it impossible to access accounts. This is unacceptable for a major bank in 2026. BoB needs to fix these critical issues immediately and provide a working solution.
Response from developer
Dear User, please send us more details regarding the issue you are facing along with the error message that is displayed on the application screen at https://bobcrm.bankofbaroda.bank.in/onlinecomplaint. Thanks.
Worst app
It is 2026, AI and technology are advancing rapidly, yet this app still struggles with the most basic requirement: OPENING AND WORKING PROPERLY.
The same old issues keep coming back — the app doesn’t open, stops responding, crashes, or simply refuses to work when you actually need it. What is the point of having a banking app if customers cannot reliably access their own accounts?
This isn’t a gaming app or some random utility. This is a BANKING APP. Reliability and stability should be non-negotiable.
Response from developer
Dear User, sorry for the difficulty faced during registration. The new Bob World app is currently available only to customers migrated in phases. If you have already been migrated and still cannot register, please raise a complaint with the details through: https://bobcrm.bankofbaroda.bank.in/onlinecomplaint/.
Due to bug in app unable to register mobile number and not able to to any mobile banking
In Updated version requires verification of mobile number but due to bug it cant even send SMS and verification got failed
Mobile data service and SMS are working fine with all other applications
Response from developer
Dear User, sorry for the trouble, especially with the SIM verification on iOS. Please ensure the registered SIM is active and set as the primary SIM for SMS, with a stable network connection. If the issue persists, please share the exact error so we can guide you further. Or raise a complaint here: https://bobcrm.bankofbaroda.bank.in/onlinecomplaint/.
Glitch glitches
Response from developer
Dear User, We regret the inconvenience you had to face. Please let us know what specific issue you faced while using the app. If you share the error or difficulty you encountered, we can understand the concern better and guide you accordingly.
Very bed app
Key Issues Experienced:
Severe Latency: The application is exceptionally slow. While the previous version already suffered from lagging issues, this new update has deteriorated the performance even further.
App Instability: The new application frequently fails to run or load properly upon launching, causing significant disruptions.
Loss of Core Functions: Essential banking tasks are currently impossible to execute. I am completely unable to check my account balance, initiate transfers, or process urgent payments.
Premature Release: It is highly frustrating that a new application was rolled out to the public before ensuring its foundational stability.
Releasing new platforms without testing their ability to handle basic operations is highly disruptive to customers who rely on this app for their daily financial needs. I strongly urge the development team to prioritize application stability and immediately issue a patch to restore core functionality. Until the app can reliably process payments and display balances, it entirely fails its purpose as a mobile banking solution.
Response from developer
Dear User,We are sorry to know that your experience with the app has been this frustrating. We would genuinely like to understand what went wrong.please send us more details regarding the issue you are facing along with the error message that is displayed on the application screen at https://bobcrm.bankofbaroda.bank.in/onlinecomplaint/. Thanks.
Hopeless App
Response from developer
Dear User, We regret the inconvenience you had to face. We would like to investigate your issue. Please share Error details with us at https://bobcrm.bankofbaroda.bank.in/onlinecomplaint/ so that we can resolve the issue. - Team Bank of Baroda
Why Launch a New App When Customers Can’t Even Migrate
This is unnecessarily wasting customers’ time and effort. If the migration is not ready, Bank of Baroda should complete the backend migration first and then ask customers to use the new app. Customers should not be made to repeatedly wait, check, and try again for a service that should have been ready before launch.
Please complete the migration properly and provide a clear timeline instead of making customers wait without any useful information.
Response from developer
Dear User, sorry for the inconvenience. The new app is currently being enabled for customers in phases. If you are seeing “not eligible for activation”, please continue using the existing Bob World app until your account is migrated. You will receive an in-app notification once you are eligible.
Very bad
Response from developer
Dear User,We are sorry for the inconvenience. We would genuinely like to understand what went wrong.please send us more details regarding the issue you are facing along with the error message that is displayed on the application screen at https://bobcrm.bankofbaroda.bank.in/onlinecomplaint. Thanks.
App is not working.
Not able to login into my account. Its not recognizing my SIM. Request you to active the old app as well. So that the people which used to open the app can still use the app. Thanks
Response from developer
Dear User, please send us more details regarding the issue you are facing along with the error message that is displayed on the application screen at https://bobcrm.bankofbaroda.bank.in/onlinecomplaint. Thanks.
It’s not starting
Response to your message - I am not your QA for your Bank Application who is going to write and tell you what you need to fix in your app, You have to run all the test in different scenarios and then post it in App Store. If user posts some concerning reviews get your stuff together and work out with your team. I have already explain the issue. If you want some consultancy from me regarding your app quality fill free to reach out to me.
Response from developer
Dear User, We regret the inconvenience you had to face. For assistance please share your information with https://bobcrm.bankofbaroda.bank.in/onlinecomplaint/. Thank You
Such a buggy platform
Response from developer
If you still face issue and your problem does not resolve, we request you to raise a complaint along with the error message/screenshot through our online complaint portal: https://bobcrm.bankofbaroda.bank.in/onlinecoplaint Thank you for sharing such detailed feedback with us.
Egregious App Migration Failure and Severed Account Access
Most critically, the migration process is currently obstructed by a critical system flaw. The new application demands a login PIN generated from the previous version; however, the legacy application has been rendered entirely non-functional, displaying only an upgrade prompt without provisions for credential recovery or password reset. This effectively severs account access and forces users into an insurmountable authentication deadlock, reflecting a serious failure in user experience design and quality assurance.
Response from developer
Dear User, please send us more details regarding the issue you are facing or any error message that is displayed on the screen at https://bobcrm.bankofbaroda.bank.in/onlinecomplaint/. Thanks.
Sim Verification not working
Response from developer
Dear User, sorry for the trouble you are facing while logging in. Please try switching to a stable network, update the app to the latest version, and try again. If the issue continues, share the error message or screenshot, or raise a complaint here: https://bobcrm.bankofbaroda.bank.in/onlinecoplaint
